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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,103 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,103 reviews
June 28, 2018
Great customer service Gary is one of the most outstanding and trustworthy person that I have met in the Car business, no hidden fees or lies , everything up front Gary is one of the most outstanding and trustworthy person that I have met in the Car business, no hidden fees or lies , everything up front More
by Mercedes man
Employees Worked With
Gary Kunzman
Helpful June 28, 2018
Average I waited nearly 30 minutes in my car for a consultant to come take my case. I had an appointment but was 15 minutes early. I was not advised to go s I waited nearly 30 minutes in my car for a consultant to come take my case. I had an appointment but was 15 minutes early. I was not advised to go sit and wait inside. The greeting lady walked back to me three times letting me know that someone would be with me shortly... I waited over 3 hours to get the software updated in my car. More
by Vick2523
Employees Worked With
Adam Garcia
June 28, 2018
Excellent knowledge of the vehicle. Extremely friendly and h Excellent knowledge of the vehicle I wish to purchase. Extremely friendly and helpful in test rides and importing information. Allowed me to test Excellent knowledge of the vehicle I wish to purchase. Extremely friendly and helpful in test rides and importing information. Allowed me to test drive a vehicle over night before I bought it. Very helpful and friendly. More
by Mercedes lover
June 28, 2018
Adam Garcia and staff were awesome. The Mercedes dealership in Riverside is the only local dealer that services the Mercedes RV's. We made the appointment and notified them that we woul The Mercedes dealership in Riverside is the only local dealer that services the Mercedes RV's. We made the appointment and notified them that we would have to wait for the repairs. Adam made certain that it went into the shop promptly, the work was done and thoroughly explained what was warrenty and what wasn't. Excellent Service Adam Garcia made our experience awesome! More
by Wanda
June 27, 2018
Not Mercedes-Benz quality service I purchased my car for my B-DAY I went there knowing specifically what I wanted. Once I found the car and during the test drive I was told among many I purchased my car for my B-DAY I went there knowing specifically what I wanted. Once I found the car and during the test drive I was told among many things my car had Navi and Phone call voice command all I had to do was pair it to my device. Not only was this a lie but after 1 e-mail to my salesman Christian and 4 phone calls to manager Justin I finally spoke to sales manager Frank which heard me and ended up just sending a Navi card never resolving my other issue... In all my phone calls , voice messages and email never did anyone contact me. I had to call and call and call More
by Mrs.SavetheEarth
June 27, 2018
Speedy service prior to a next day vacation. My auxiliary battery malfunction on Thursday and I was starting my vacation on Friday; I called the service department with my problem and the gave me My auxiliary battery malfunction on Thursday and I was starting my vacation on Friday; I called the service department with my problem and the gave me an appointment immediately. Battery was replaced and I started my vacation without a hitch. More
by Aaron Roberts
Employees Worked With
Austin Schneider
June 27, 2018
Brandon Marco is the BEST! Brandon always took care my two MB with excellent details, and my wife and I really appreciated his services that give us peace of mind while driving Brandon always took care my two MB with excellent details, and my wife and I really appreciated his services that give us peace of mind while driving these beautiful cars. More
by TuNguyen742
Employees Worked With
Bob Murray, Brandon Monaco
June 26, 2018
2018 GLA250 MB My mother and I have purchased both of our cars at this dealership with Jin Lee. He was able to offer us spetacular offers that we could not refused. My mother and I have purchased both of our cars at this dealership with Jin Lee. He was able to offer us spetacular offers that we could not refused. Both times we managed to come up with a deal in one day and left with a brand new car and a smile on our face. More
by hsiao0118
Employees Worked With
Jin Lee
June 25, 2018
Easy fixes We came in to see Cody to have a few recalls fixed along with 2 other small issues that came up. He was friendly and welcoming. It took about 4 days t We came in to see Cody to have a few recalls fixed along with 2 other small issues that came up. He was friendly and welcoming. It took about 4 days to have all of my items fixed and in that time he stayed in contact with me to let me know the progress of the work. We continue to be satisfied with Cody’s customer service. More
by rvackar
Employees Worked With
Cody Burt
June 25, 2018
Excellent customer service I went to Walter's Mercedes-Benz of Riverside for gas pump issue. Brandon Monaco was my service representative. He was very friendly and professional. I went to Walter's Mercedes-Benz of Riverside for gas pump issue. Brandon Monaco was my service representative. He was very friendly and professional. I was really comfortable whie being at the dealer. He explained everything that I wanted to know. Super excellent customer service! I will use the dealer and talk to Brandon Monaco whenever I need service for my vehicle in the future. More
by blueniners3
Employees Worked With
Brandon Monaco
