BMW of West Chester (formerly Otto's BMW)

Genuis Appointment We had a genius appointment with Brian to show us all the features of our new BMW X3. Brian Menda was extremely knowledgeable and explained every feat We had a genius appointment with Brian to show us all the features of our new BMW X3. Brian Menda was extremely knowledgeable and explained every feature with ease. He also spoke to us in a way that was easy to understand and make sense of all the options. Brian was also friendly and patient. He took his time to help us better make full access of our car. Brian's ability to teach us how to use the features of our new X3 has made us even more excited and happy with our purchase and driving experience. More

Great Experience /Awesome Car This is my third lease with Otto’s. Heath Cameron has been an invaluable part of the process. He keeps in touch throughout the lease term and really This is my third lease with Otto’s. Heath Cameron has been an invaluable part of the process. He keeps in touch throughout the lease term and really cares about your experience. He takes the time to go over all your options so you find the car that best fits your needs and price range. I would highly recommend contacting him if you are in the market for a BMW. Service is always friendly. This dealership cares more about relationships than car sales and I appreciate the no pressure experience. More

Service Just had my wife’s 2016 M235 in for service and can’t say enough about the EXCEPTIONAL SERVICE we received at Otto’s BMW. They always treat my wife & Just had my wife’s 2016 M235 in for service and can’t say enough about the EXCEPTIONAL SERVICE we received at Otto’s BMW. They always treat my wife & I like celebrities and provide us with up to date information and provided us with a loaner which greatly helped with our hectic work schedules. From the moment you pull up to drop your car off your always promptly greeted and then taken to your service advisor in a very timely manner. Special thanks to Joe Izzy (service advisor), Dave Winnemore (Shop foreman), Jake Zimmerman (Shop technician) and Chris Clayton (Service Manager). Thank you all for the great job you did on my wife’s car! We couldn’t be happier! This is why we will continue to patronize Otto’s for sales & service for all of our BMW’s and all future purchasing. Sincerely, A very satisfied customer! Rick & Maryann Bauman. More

Easy and straightforward Ian was super helpful from the very beginning. He made the whole process, from the test drive to signing the papers, a pleasure. I would recommend to Ian was super helpful from the very beginning. He made the whole process, from the test drive to signing the papers, a pleasure. I would recommend to anyone! Thank you! More

Service Excellence I have purchased a number of BMWs from Heath Cameron. He can counted on to communicate well and offer a personalized experience. Mostly importantly, h I have purchased a number of BMWs from Heath Cameron. He can counted on to communicate well and offer a personalized experience. Mostly importantly, he performs as your 'dealer rep' even AFTER the car is purchased and if any advocating is necessary with service issues. More

Scott Gately I am Your Client for Life As a returning client, Dallas matched me with Scott Gately we were a perfect match - he was so patient and gentle and gave me all the facts and concer As a returning client, Dallas matched me with Scott Gately we were a perfect match - he was so patient and gentle and gave me all the facts and concerns about my car selections. When my Mini Pomeranian "Luna" jumped out of her bag to love him it sealed the deal. Today I came back with questions and concerns - he gave me a loaner to look at my car and give me a double check. You will never get this anywhere else More

12 cars later stilll the best in the area Bought many cars here justice is the best. Best deal fast easy. Just always a great experience Was there maybe an hour with learning about the car Bought many cars here justice is the best. Best deal fast easy. Just always a great experience Was there maybe an hour with learning about the car More

Nice dealer experience I live in Northern VA and saw an M3 at Otto's on cars.com...i called Otto's and bought the car over the phone after a brief conversion with Heath...th I live in Northern VA and saw an M3 at Otto's on cars.com...i called Otto's and bought the car over the phone after a brief conversion with Heath...their price was fair and Heath even gave me a good deal, without even seeing the car, on my 2012 FX-35...upon arrival, Heath had the car, the paperwork and everything else squared away...after a brief tutorial on the car, i was out the door in about 45 minutes... a nice car buying experience. More

Smooth and Detailed! Best car buying experience ever!! Ian was detail oriented, listened to my "deal breaker check list" and cordially made our deal occur! He knows the Best car buying experience ever!! Ian was detail oriented, listened to my "deal breaker check list" and cordially made our deal occur! He knows the BMW in and out and shared a great deal of information about the car before and during the delivery!! He followed up after we drove it home to see how I was enjoying my new X1!! Can't say enough great words about him! More

Great experience! Long time BMW owner. I chose Otto's over the other dealership's because of Heath Cameron. Heath is knowledgeable, friendly, fair and pressure free. I Long time BMW owner. I chose Otto's over the other dealership's because of Heath Cameron. Heath is knowledgeable, friendly, fair and pressure free. I would highly recommend you stop by and see Heath. More