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Toyota of Brookfield
Brookfield, WI
2,575 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,574 reviews
September 01, 2018
Professional, knowledgeable & fair I have bought two Toyota's this year from this dealership and sales reprsentative. If you are looking for a professional but friendly environment to I have bought two Toyota's this year from this dealership and sales reprsentative. If you are looking for a professional but friendly environment to purchase a vehicle, this is the place. I truly appreciated the honesty and integrity of Michael Lawrence, our sales person for both purchases. The dealership has a very customer centric approach... not a high pressure sales approach, but how to best meet the customers needs. I would recommend both this dealership and Michael Lawrence to all of my family and closest friends. More
by Dave and Sally
Employees Worked With
Michael Lawrence
Helpful August 31, 2018
Very pleasant George was fun to work with. Buying a car can be unpleasant but George made it fun. He made us feel we were the only people in the dealership and he a George was fun to work with. Buying a car can be unpleasant but George made it fun. He made us feel we were the only people in the dealership and he answered all of our questions. Thank you George More
by toyota
Employees Worked With
George Argires
August 31, 2018
Excellent service Friendly and knowledgeable team. Smoothest new car purchase I’ve ever experienced. Sales and finance team were considerate of my time and tailored the Friendly and knowledgeable team. Smoothest new car purchase I’ve ever experienced. Sales and finance team were considerate of my time and tailored the purchase to my needs. More
by Krr74
Employees Worked With
Dean Jett
August 30, 2018
4th car We continue to return to Toyota of Brkfld because they are fair & reasonable. No pressure. We got the car we wanted even though they had to search f We continue to return to Toyota of Brkfld because they are fair & reasonable. No pressure. We got the car we wanted even though they had to search for the particular color & set up. More
by Triguy
August 30, 2018
Overall good service . Once we decided to purchased the car though it was a lot of sitting and waiting to speak with someone to actually sign the paperwork and then more s . Once we decided to purchased the car though it was a lot of sitting and waiting to speak with someone to actually sign the paperwork and then more sitting and waiting while the service center got the car ready to take home. More
by ashley1234
Employees Worked With
Benjamin Lakis
August 30, 2018
Great car buying experience I purchased a 2018 Highlander for my wife from George Argires. My wife always has anxiety when we do things like this. George was very understanding a I purchased a 2018 Highlander for my wife from George Argires. My wife always has anxiety when we do things like this. George was very understanding and patient. She feels great about her purchase. Many thanks to George. More
by duggar0715
Employees Worked With
George Argires
August 29, 2018
The Top Notch Dealership of Wisconsin We've purchased (3) Tundra's & a Rav4 from this dealership & we wouldn't think about going elsewhere for a new vehicle. They walk you thru the process We've purchased (3) Tundra's & a Rav4 from this dealership & we wouldn't think about going elsewhere for a new vehicle. They walk you thru the process & take whatever amount of time is necessary to answer your questions, no matter how insignificant you think they are. They are a top notch 5 star dealership & that goes for their service center also. Hats off to George Argires...he has the patience of a saint to put up with the multitude of questions I throw at him. He's the guy to go you, very informed & polite...you'll love him More
by mrwhitetail1940
August 28, 2018
Great!! I’m considering a Toyota this year to lease. George Argires was very helpful and made my decision very easy! Was in and out in a timely manner! I’m considering a Toyota this year to lease. George Argires was very helpful and made my decision very easy! Was in and out in a timely manner! More
by Kayanna1018
August 28, 2018
Great sales person Went in to look at some lease options. No intention on buying anything right away as this is a large transaction. However after arriving to the store Went in to look at some lease options. No intention on buying anything right away as this is a large transaction. However after arriving to the store and my sales person was super nice and genuine. I felt like he really wanted to make sure all my questions were answered. Was never pushy. He showed me a few different vehicles I decided on the Corolla. Maybe I could have saved if I had shopped around for a couple more weeks but it wasn't worth it. Very rarely do you come across someone who actually likes their job. So I gave him my business. 5 stars and I have already started referring friends his way. More
by Ricky
Employees Worked With
Don E. Byington
August 28, 2018
Great Experience on my first car First time buying a car and I know I made the right decision. Thank You Luis and Ryan, they are very polite, informative, understanding, and is willin First time buying a car and I know I made the right decision. Thank You Luis and Ryan, they are very polite, informative, understanding, and is willing to find something that works for me. I would love to recommend you guys with my friends! Cheers! More
by Jacob Hans
