Star Mazda

Fast & Friendly Even though they were very busy and I was late for my appointment, they got me in and out quickly. My only complaint is that the car washer could pay Even though they were very busy and I was late for my appointment, they got me in and out quickly. My only complaint is that the car washer could pay a little closer attention to detail. The back bumper of my car was still dirty. More

Added cilijet to exterior and interior. Excellent customer service. Very prompt, thorough, and courteous. Excellent attention to detail and produced what they promised. Would not hesitat Excellent customer service. Very prompt, thorough, and courteous. Excellent attention to detail and produced what they promised. Would not hesitate to recommend.. Great experience and great team... More

Great Service!! From the moment we stepped into the dealership we were treated very well by all the staff, and after dealing in other dealerships with other sales peo From the moment we stepped into the dealership we were treated very well by all the staff, and after dealing in other dealerships with other sales people that day, our Mazda Sales guy was a breath of fresh air. Israel, took the time to answer all our questions, was very professional, not pushy, definitely not your typical "sales person" We got a car that day! Mazda CX-5, and we LOVE it! Our highest recommendation goes to Star Mazda in Glendale and specially to our sales guy Israel! If you can, make sure you do business with him, you won't regret it. More

Great service center Service was timely (I had made an appointment) and always includes a car wash. The service employee spoke with me frankly about what was needed and wh Service was timely (I had made an appointment) and always includes a car wash. The service employee spoke with me frankly about what was needed and what was not--I think honesty is the best way to earn repeat business. I was more disappointed with the sales person I met with to test drive cars. He just laughed when I brought up wanting to test the MX-5. He didn't say yes or no, but when I asked again after finishing with another car I wanted to test, he just laughed again. He didn't provide a reason or explanation as to why I couldn't or why he wasn't taking me seriously. While this location is great for service, my experience with sales was belittling and unprofessional. They definitely won't have my sales business for future cars. The star ratings all apply to the service center. More

Mazda They are the most friendly people. Their kindness and attention is much appreciated. I have been a loyal Mazda owner for a long time and with people l They are the most friendly people. Their kindness and attention is much appreciated. I have been a loyal Mazda owner for a long time and with people like the ones at Star Mazda it makes life that much better. More

Amazing Walked in as 1st time buyers. Was helpped by Victor. Great guy. He started all the paper work and it was finished by Don. Very greatfull for their hel Walked in as 1st time buyers. Was helpped by Victor. Great guy. He started all the paper work and it was finished by Don. Very greatfull for their help and profesionalisim. More

Fast and furious They were so incredibly friendly and ready to help. The service was timely, and they were very straight-forward about what I needed. By far the best d They were so incredibly friendly and ready to help. The service was timely, and they were very straight-forward about what I needed. By far the best dealership experience I have had. Also, pro-tip: get a carwash. More

Best buying experience I’ve ever had leasing a new car. Sketchy, dishonest, bad language, then you didn’t buy from the general manager John and Pablo, the salesman. I never had so much fun leasing a beautif Sketchy, dishonest, bad language, then you didn’t buy from the general manager John and Pablo, the salesman. I never had so much fun leasing a beautiful Mazda Touring in the Eternal Blue Mica color. I will unrefutably say no one gets my business unles I’m treated with dignity and respect and...am given a good price, which I did get. Don’t be afraid to negotiate the price, they’re more than fair and competitive. More

Sketchy and Dishonest 0 friends 7 reviews 1.0 star rating 12/23/2017 Star Mazda's only benefit is their competitive pricing. Other than that they are as sketchy as you 0 friends 7 reviews 1.0 star rating 12/23/2017 Star Mazda's only benefit is their competitive pricing. Other than that they are as sketchy as you imagine a call dealership would be. We found a Mazda CX5 on their lot with low mileage and a fair price. We wanted to trade in our car and put down a significant down payment. We weren't able to agree on a trade-in value and so my wife and I left the lot without purchasing the car. Later that day they called and came up some on the trade-in. After researching other Mazda dealerships, we believed that the price they were offering was the best amongst all the Mazda dealerships. The next step was to negotiate financing for the remaining balance. My wife and I are very fortunate and we both have credit scores over 800. Since this wasn't a new car, we didn't have the option of 0% financing. They offered us a very high rate and wouldn't budge much. So we went to Capital One, which is our credit card company. We found a more favorable rate and actually negotiated some additional perks through our CC by going with them. Star Mazda said that they couldn't go any lower. Star Mazda is a preferred dealer with Capital One, so it should be an easy process. We called our salesperson at Star, told them the rate we negotiated through CO and said we wanted them as our lender. Get the paperwork together and we'll come in the next day to sign. They agreed and we were off. Next day we went into the dealership to sign our papers and take our car. Our salesperson was fine. He had been as helpful as a salesperson can be. While waiting Don McCurdy, the Finance Manager, we updated our insurance to reflect our purchase. During that process we were asked by our insurance who our lender would be. We chose Capital One and were presented with addresses to match our lender. We asked our salesperson to verify with Don the lender address. He told us the address that Don chose. Then we were ushered into Don's office to complete paperwork. This is when it got really interesting. We were there with our 10-week old baby. She's the reason we were upgrading to a larger car. She was in a stroller. Had already been there 45 minutes. She was getting a little fussy and Don asked if the baby was a girl or a boy. We said a girl and he said, "Oh yeah, girls are the fussy ones. I have three daughters." Which fine, not a big deal. Sort of a playful dad banter. Then he goes on to say that his daughter got married this past weekend. We congratulated him. He said, "I didn't go. She had wanted me to walk her down the aisle but she said she wanted her mother to walk as well, so I refused." Then he rants about his three daughters. Rants about how he used to have a female dog but now he has a male dog and it's so much better. Female dogs are terrible. He looked at our credit score and saw that my wife had a higher score than me and said that it was unusual for the women's to be higher because "women have more credit cards than men." My wife has an MBA in finance. She is very good with money. In fact, she's the reason I even have a reasonable score. Once I told him that, he asked what my wife did and then belittled what she did. My wife and I continued to look at each other, like xxx. We signed and left. We were just happy to get out. We got nearly everything we wanted, so it was a win. A week later we get a call from Wells Fargo saying that they were the owner of our loan. We thought it was a prank call or someone trying to get us to give them our personal information. So we called Don to get the scoop on what was going on. He didn't return two calls and voicemails. So we called the store to ask for a manager. They verified that the loan was in fact sent to Wells Fargo, not to Capital One. So the benefits we negotiated were out the window. We spoke with a few managers that weren't very helpful and finally, Don called. He got on the phone with my wife. He told her that he bundled us with a less favorable loan. At least that's what she got after talking over him because he refused to let her speak. He told her "not to get excitable" on the phone. He then told her that he decides where the loans go, she doesn't. Needless to say, we're waiting for Star Mazda to change our loan or to at least apologize. They aren't doing either. If you want to go to Star Mazda, just be aware that they are pretty sexist. They are extremely dishonest and they don't care to have your input when it comes to financing a car. They believe that THEY DECIDE. Not you. More

CALLED TO FIND OUT ABOUT PRICING AND GOT HUNG UP ON CALLED IN TO FIND OUT ABOUT PRICING ON A CX3 TOURING AND BECAUSE MY STEP SON LIVES NEAR THAT DEALERSHIP. MY WIFE AND I LIVE IN SOUTH CAROLINA, SO I FI CALLED IN TO FIND OUT ABOUT PRICING ON A CX3 TOURING AND BECAUSE MY STEP SON LIVES NEAR THAT DEALERSHIP. MY WIFE AND I LIVE IN SOUTH CAROLINA, SO I FIGURED I WOULD HELP WITH DOING SOME RESEARCH BUT I GUESS THEY DO NOT WANT TO HELP. WHEN I QUESTIONED THE PRICING HE TOLD ME THAT HE WOULD SEND ME AN EMAIL TOMORROW THEN HUNG UP. More