Corwin Ford of Tri-Cities

Fast lane service They balanced the tires, they didn’t charge me because it didn’t fix the vibration. They left one of the center caps off a wheel, I had to go back an They balanced the tires, they didn’t charge me because it didn’t fix the vibration. They left one of the center caps off a wheel, I had to go back and have it reinstalled. Overall professional and friendly. I will continue to use and recommend to anyone. More

Great service Always nice when I come get my car serviced and victor was awesome! I feel like my car gets well taken care of when I have it serviced Always nice when I come get my car serviced and victor was awesome! I feel like my car gets well taken care of when I have it serviced More

Good Service Went in for oil change and tire rotation, checked fluids and even washed my truck all with in one hour I received a text from Stephen Huang as a foll Went in for oil change and tire rotation, checked fluids and even washed my truck all with in one hour I received a text from Stephen Huang as a follow up. More

Great Experience & customer service! Josh was very easy going & great to work with. He was very kind, professional & knowledgeable about the Explorers. I am a very picky person & was look Josh was very easy going & great to work with. He was very kind, professional & knowledgeable about the Explorers. I am a very picky person & was looking for specific details in my Explorer. Josh went out of his way to track down exactly what I was looking for from another location & had it delivered to me the very next day. More

Bad servicing of used vehicle They put me on the road with a frayed and cracked serpentine belt, factory spark plugs (on a car with 120k miles- for reference, spark plugs should be They put me on the road with a frayed and cracked serpentine belt, factory spark plugs (on a car with 120k miles- for reference, spark plugs should be changed every 50k miles), and a malfunctioning after-market speaker system hook up that cost me hundreds to repair. Dealer promised to check in, see how everything was going. Nothing more than a "Sorry!" when I have shared concerns. Here, once you are out the door, don't expect any help. Also, don't buy it when they say they are only flexible with $100 of the price (by the end of our negotiations they cut the price way more). Shady negotiating tactics and dishonest servicing of vehicle before putting it on the road. Will use a smaller used car lot with people I can trust next time. More

Loyalty My wife and I bought another new truck from Corwin - they took care of us and treated us fairly. We appreciate all the employees we interacted with - My wife and I bought another new truck from Corwin - they took care of us and treated us fairly. We appreciate all the employees we interacted with - all very kind and genuine. Thank you for treating your loyal customers with a great deal of respect and professionalism. More

This facility has undegone remarkable changes This facility in my opinion has undergone remarable changes inntge way it addresses customer concerns and repairs. The way Corwin Ford steps up to pro This facility in my opinion has undergone remarable changes inntge way it addresses customer concerns and repairs. The way Corwin Ford steps up to provide needed warranty repairs and updates to vehicle computer systems for vehicle owners is a very positive achievement. More

Oil change The service coordinator who checked me in was great. He was able to get my car in on the same day I called and it was done that day as well. The service coordinator who checked me in was great. He was able to get my car in on the same day I called and it was done that day as well. More

Indifference I won’t be back and cannot in good faith recommend this dealership. No honesty or interigrity in the process. Zero follow up after the sale. I won’t be back and cannot in good faith recommend this dealership. No honesty or interigrity in the process. Zero follow up after the sale. More

Thanks corwin I had a heck of a time finding something that would for my situation. Andrew did an amazing job of finding something that fit the what I was looking. I had a heck of a time finding something that would for my situation. Andrew did an amazing job of finding something that fit the what I was looking. The process took a little longer than normal because I had an appointment but they were than willing to compromise time. Once everything was done and final I walked away with a car that fit my needs. More