Lexus Santa Monica

Regular Service Maintenance I scheduled an appointment at 9:00a, and arrived rather late. I was instantly greeted and in less than 30 minutes I was driving a courtesy vehicle of I scheduled an appointment at 9:00a, and arrived rather late. I was instantly greeted and in less than 30 minutes I was driving a courtesy vehicle of my preference while my car was being serviced. More

We needed the remote to our 1998 Lexus, We needed a new remote for our car, because our other one was lost. it was either Ron or Franz that helped us. good work. thanks. We needed a new remote for our car, because our other one was lost. it was either Ron or Franz that helped us. good work. thanks. More

The purchase of a car I thought the sales person Jeimy Llort from the shaking of my hand upon arriving at the dealership to the signing of the purchase agreement for the ca I thought the sales person Jeimy Llort from the shaking of my hand upon arriving at the dealership to the signing of the purchase agreement for the car I bought. I think that tells it all. More

ES300H Quick in and out convenience for checking in and out of service department. Friendly atmosphere and reasonable cost. I was able to bring my car on th Quick in and out convenience for checking in and out of service department. Friendly atmosphere and reasonable cost. I was able to bring my car on the same day. More

Best Lexus Service Center I drive from Glendale to come to Santa Monica to get my car serviced for the customer service and professionalism! They never pressure you to go with I drive from Glendale to come to Santa Monica to get my car serviced for the customer service and professionalism! They never pressure you to go with unnecessary repairs like other service centers I’ve been to. Instead they offer suggestions based on experience. Service advisors are well informed! More

Great Experience David Cuevas my service advisor communicated effectively about what was going to happen and stayed in touch throughout my service experience. I would David Cuevas my service advisor communicated effectively about what was going to happen and stayed in touch throughout my service experience. I would recommend Lexus of Santa Monica for your service needs. They met the best price I could find from a non-dealer shop and gave me a loaner vehicle during the service tenure. More

Another pleasant experience I made an appointment yesterday and as always Lexus Santa Monica was prompt and professional. Armando Cordon who attended my CT200H car maintenance ne I made an appointment yesterday and as always Lexus Santa Monica was prompt and professional. Armando Cordon who attended my CT200H car maintenance needs last year was the same guy attended yesterday. He’s friendly, polite and professional. My car was ready in less than an hour, fully washed! Thank you Armando! More

Super nice service! Alex and all other staff was great! They were very professional and welcoming. I could finish the signing within an hour and leave with my car. Alex and all other staff was great! They were very professional and welcoming. I could finish the signing within an hour and leave with my car. More

patrick levenson is awesome--- i arrange the service on my lexus around patria's availability---he is smart, attentive, patient, and informative---i pays attention to the smallest d i arrange the service on my lexus around patria's availability---he is smart, attentive, patient, and informative---i pays attention to the smallest detail or complaint, and three hours later the car reappears as if magically transformed into a new vehicle---- More

Customer Service & Waiting Area George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner. The waiting area is George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner. The waiting area is well maintained and appropriately furnished with accent tables and comfortable leather chairs. Refreshments provide morning and afternoon bakery , fruit, snack, and beverage choices. The receptionists and cashiers are courteous and pleasant. More