Mike Shaw Kia

STORYTIME ✨ Bought from Mike Shaw Kia March for last year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer d year & that was literally the worst experience of my life. Took the L on my downpayment and traded in my brand new Kia Carnival due to manufacturer defects on the interior and no one having an answer or solution for 3-4 months (issues began the within 12 hours of buying a BRAND NEW vehicle, crazy right?) Fast forward to days after my trade in, they didn’t want to refund any bit of my warranty which was nearly $4000 and we had this vehicle for a few months. Anyways, got my refund after several arguments. Went to Mike Shaw Toyota considering getting a second car preowned, but right away they wanted to pull my credit without actually showing me a single thing I liked. Ended up leaving, and buying a brand new Hyundai Elantra the next day at Autonation. Day after that I get a call from Cosmo (sales manager) with him going on about how he fully thought they could trade in my 2024 palisade, possibly roll over some equity, and low my monthly payments with purchasing a vehicle from them. I mentioned that my credit was eh, and I had literally just bought a brand new car. He still seemed determined and convinced me enough to at least come in and see what they could do. Met with Angel the following day, pretty knowledgeable salesman, but we also mentioned we were more interested in what our trade in could be, or what we would still owe. He pushed that he should run our credit just so we could get accurate numbers towards a Great Highlander and what payments could be like. We were advised he was going to only run this through Toyota’s own financing, not 10+ banks and with this being a late Friday, he wouldn’t have anything back until Saturday morning. He said he’d give us a call and we could see where we wanted to go from there. Never did get a call, so I gave Cosmo a call and am told he will call back in 10 min with our info. This was Saturday, and it’s now Wednesday. Every call we have made has been ignored. Finally got through to Calvin (I believe he’s above Cosmo?) and he asked that we give him a chance to make things right and he will give me a call in the morning. Well guess what? No call. I don’t know what’s crazier; multiple levels of employees not wanting to take a loss and just admit that weren’t able to do what they thought they could, or the fact that the only professional people I’ve spoken to are literally their receptionists. I definitely do know though that when we do decide to buy new again, probably later in the year or next, I won’t be coming here. If you can’t communicate basic things like credit reports, appraisals and such, why would anyone depend on you to fix issues after purchasing? More

I live out of town, but service department told me they would need two days, with an appointment, to have my Optima s checked for ABS light on. Way too long to plug in the diagnostic interace. would need two days, with an appointment, to have my Optima s checked for ABS light on. Way too long to plug in the diagnostic interace. More

I would literally give this dealership -5 stars if I could. My 2023 Kia Sportage barely had 3,000 miles on it before the check engine light came on two weeks ago. Took my car in and they are so under st could. My 2023 Kia Sportage barely had 3,000 miles on it before the check engine light came on two weeks ago. Took my car in and they are so under staffed that they couldn't even get around to look at my car until a few days after the drop off date. The air flaps on my sportage broke which apparently led to a bolt flying into the vent and getting stuck somewhere in my engine. They will not cover it under factory warranty because it is due to "outside influences" but I definitely see it being a flaw with how the car was made by the manufactures. I am having to pay 1,700 for something I had absolutely no control over. How am I supposed to stop things from flying in to the flaps going at a high speed on the highway? Even if I did pay them to fix my car, they don't have the parts to fix it and won't give me an estimated eta for the time my car will be fixed until I pay them. I know I am not the only one having this problem with the 2023 Kia Sportage. You all had one job. More

5th time in the shop SMH this is starting to get ridiculous I have 2014 town and country mike shaw really letting me and my family down ridiculous I have 2014 town and country mike shaw really letting me and my family down More

If I could give 0 stars I would. Terrible communication and would have made us drive 100 miles for nothing. They are similar on service. If you have an appointment for an oil chan Terrible communication and would have made us drive 100 miles for nothing. They are similar on service. If you have an appointment for an oil change, don 't expect to get out in less then 2 hours. That's with an appointment. More

Everybody there is nice and there are smiles everywhere. After we haggled a little and got ready to sign they added $2000 for windshield etching and 2 free oil changes for a year. I declined the offer but t After we haggled a little and got ready to sign they added $2000 for windshield etching and 2 free oil changes for a year. I declined the offer but they said it was mandatory. I got up to leave but my son, who had been waiting for months for his car to finally come in, was heart broken. He actually told me let's just pay it I'm tired. I refused but he wore me down. I know for a fact this is a scam, I've seen all the videos about it. But in this case I felt my hands were tied because it was my son's purchase. I told him DON'T DO IT, He bought it anyway. More

I’ve worked with EJ in the Service Department since I’ve bought my car and he’s been nothing short of SPECTACULAR!!! He’s always been courteous and professional and has treated me with the utmost respect. bought my car and he’s been nothing short of SPECTACULAR!!! He’s always been courteous and professional and has treated me with the utmost respect. More

I was very satisfied with the help and respect that Trey provided me. He and Mike Shaw Kia are the absolute best. Thank you guys. provided me. He and Mike Shaw Kia are the absolute best. Thank you guys. More

Easiest transaction ever, we live out of town and made the deal over the internet with Eddie very quick response to questions. After my granddaughter finally decided on the color of car she wanted the dea the deal over the internet with Eddie very quick response to questions. After my granddaughter finally decided on the color of car she wanted the deal was finalised and they had the paperwork ready when we arrived and were in and out in about an hour. Vanessa Garcia took great care of us through the entire process at the dealership, many thanks to her. Elisa in finance was great also very nice people to do business with. More

Kia replaced 4 new tires & will replace master window switch under warranty'. My service advisor E.J. Silvas is the best in the business. I've been a Kia customer over 10 yrs and he is the most professio switch under warranty'. My service advisor E.J. Silvas is the best in the business. I've been a Kia customer over 10 yrs and he is the most professional, caring, proficient, quality oriented person that I've dealt with. I'm truly impressed with how he does his job, & Mike Shaw should reward him for his hard work. I'm also impressed with Ben who is doing double duty handling shuttle rides too. Very nice young man. Personable, polite & friendly. I hope these individuals are recognized and rewarded for their hard work. It's employees like these that make a successful company. Kudos to you and all the other dedicated people who continue to work through these challenging times that were in. Keep up the good work. Thank you Mike Shaw Kia for servicing my car. Be safe. Kathy Robinson More