Nucar Volkswagen of Norwood

Excellent service The service rendered has always been of high quality, proficient and timely. I like very much the complete evaluation conducted of all systems to ensu The service rendered has always been of high quality, proficient and timely. I like very much the complete evaluation conducted of all systems to ensure all's well. More

Great dealership and salesman who went above and beyond Just bought a new VW wagon from this dealership in Norwood. No hard sell, just great support in helping me define what I was looking for and then mak Just bought a new VW wagon from this dealership in Norwood. No hard sell, just great support in helping me define what I was looking for and then making it happen, even when the car I wanted was not in their inventory. Also important was that they pulled it off in the time frame that I needed it to happen. Jamahl could not have been more accommodating and helpful. He came in early one day to make sure I got the car when I needed it and gave me an excellent tour of all the features of my new vehicle. He was endlessly patient and cheerful and really worked to make me happy with my purchase. And when I called and Jamahl was not onsite, other members of the staff were equally pleasant and helpful. A great experience. More

Diagnosis of clutch Both Service managers, Johnathan and Dave were excellent in explaining just what was needed for diagnosis and repair of clutch problem, as well as cle Both Service managers, Johnathan and Dave were excellent in explaining just what was needed for diagnosis and repair of clutch problem, as well as clearly explaining all option. And they were very attentive to all my questions in a most professional way. Overall, I'm very satisfied. More

had slow leak in tire and wanted to check car for winter Everyone there is very helpful, pleasant and they listen to you without interrupting. they take their time explaining what the will do and they also k Everyone there is very helpful, pleasant and they listen to you without interrupting. they take their time explaining what the will do and they also keep you informed as you wait. Found out tire only had a nail that was repaired; other tire with small slice was not a problem; had oil changed before the winter and all else ok! AND they clean your car. overall left with smaller cost than expected and comforted to know car is ready for the winter! nice waiting room too.:) More

Attentive helpful and happy team The new car purchase process was one of the best I have experienced. Jamahl as a sales person was the right combination of advocate and negotiator in The new car purchase process was one of the best I have experienced. Jamahl as a sales person was the right combination of advocate and negotiator in my transaction. Samantha in service had the same warmth and acumen as Jamahl. Clearly there is a positive culture at Volkswagen Gallery. More

Technology support with Jamahl Lewis My salesman said I had the best in Jamahl for a lesson on my new VW Beetle latest technology AND I did!! Jamahl answered all my questions with ease an My salesman said I had the best in Jamahl for a lesson on my new VW Beetle latest technology AND I did!! Jamahl answered all my questions with ease and helped me figure out and set everything to personalize my new Beetle to my individual needs. I left feeling great about my new car. Most important was knowing that if I had more questions I could certainly call or email. This kind of attention to the details and customer needs is the reason I keep coming back to VW Gallery! Thanks Jamahl and Tony. More

Great customer service from Scott Santos sales man. Scott Santos treated me and my family with the best respect and help you can possibly get, awesome sales man always helpful and eager to answer any qu Scott Santos treated me and my family with the best respect and help you can possibly get, awesome sales man always helpful and eager to answer any questions asked. The process was made easy thanks to Scott. If you are looking into a car this is the place to go, I highly recommend you ask for Scott Santos. More

Easy, helpful and trustworhty Brian Labrecque was my dealer, and assisted me through each step toward purchasing a Certified Pre-Owned VW Passat. He was genuine, trustworthy...and Brian Labrecque was my dealer, and assisted me through each step toward purchasing a Certified Pre-Owned VW Passat. He was genuine, trustworthy...and extremely helpful in my search for the perfect car in regard to my needs. More

Customer friendly The service and attention to follow up is top notch.They make you feel like a valued customerYulissa is an asset to your dealership will definitely go The service and attention to follow up is top notch.They make you feel like a valued customerYulissa is an asset to your dealership will definitely go back More

Yulissa was outstanding! I have had VW's since 1997. I just bought my 2010 Passat Wagon off of lease. My car started to shake on 128 S-my check engine light went on as well I have had VW's since 1997. I just bought my 2010 Passat Wagon off of lease. My car started to shake on 128 S-my check engine light went on as well as the EPC code. I pulled over but decided on the spot to head the VW Gallery as I was an exit away. Once I got off the highway, my car would not accelerate and I was towed in. I called Yulissa to give her heads up my car was come in about 15 minutes. She was responsive, cool headed, and super supportive. I never felt like the Gallery was too busy to take me. They worked on it immediately. She researched that I most of the issue was covered under my extended warranty. Communication was great. I felt like I brought my car in to be detailed vs the anxiety and worry of how catastrophic the repair could be. This was a wonderful experience. More