Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pinnacle Nissan
Scottsdale, AZ
609 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 609 reviews
January 03, 2019
Rogue Purchase Mr. Walter Dolan dealt with our purchase of a 2019 Rogue. He was very personalized in his service and he truly made the sale as convenient as possible Mr. Walter Dolan dealt with our purchase of a 2019 Rogue. He was very personalized in his service and he truly made the sale as convenient as possible. I highly recommend this location and Mr. Dolan personally. More
by AVS
Employees Worked With
Walter Dolan, Cameron Norlin
Helpful December 30, 2018
New Murano Great experience! Mitch was superb. My experience was fast and friendly. Mitch understood my needs and matched it with the perfect vehicle. Highly Great experience! Mitch was superb. My experience was fast and friendly. Mitch understood my needs and matched it with the perfect vehicle. Highly recommend Mitch and the dealership. More
by Kmh855AZ
Employees Worked With
Mitch Heims
December 19, 2018
Horrible Customer Service! Was told we would be paying a "little more" for a pearl white vehicle. Fine! Received "glacier white". Finance dept DOES NOT return calls. Vince is se Was told we would be paying a "little more" for a pearl white vehicle. Fine! Received "glacier white". Finance dept DOES NOT return calls. Vince is service was the only normal person we came in contact with. Everyone else was shady and not helpful! More
by Regret
Employees Worked With
Francis, Anthony, Scott and Joe
December 11, 2018
Great service great car buying experience We had To purchase a new car after our vehicle was totaled in an accident. From the time we entered the Lot until the Paperwork was signed we had a We had To purchase a new car after our vehicle was totaled in an accident. From the time we entered the Lot until the Paperwork was signed we had a very enjoyable experience. When we pulled into the lot, The Sales men did not send upon us like vultures and actually waited till we approached the door to come and talk to us. Initially we were looking at a used car and Our salesman Alex was very pleasant and showed us the morano. We test drove it and wanted to look at other vehicles, So he showed us the Nissan Rogue. We were torn between the SL and the SV. The sales manager John was very helpful and Introduced us to Rachel the new car Salesperson. She took the time to go over the features for both cars And told us that in her opinion the S V-2 1019 Was a better car with more features than the SL 1018. The SV Ended up being about $6000 less than the SL. I was pleasantly surprised that they did not try and Push us into the more expensive car. We then started negotiations with the general manager Chuck. He was very pleasant to deal with and ended up giving us really great price. Cameron in finance was awesome and it and try and push us into any additional packages. Rachel then spent about 2 hours going over all the features in the car so that I had a good understanding especially the safety features I would recommend buying from this dealership because like I said are complete experience was awesome I am sorry if I got some of the names wrong of the people we worked with but then I've never been good with Names. More
by Cheftina
Employees Worked With
Dalton Roth, James Botos, Alex Grant, Cameron Norlin, Chuck Morris
December 02, 2018
not helpful did not enjoy my visit was not helpful and not knowledgeable and was just unfriendly person I would not recommend and I think he should not be working did not enjoy my visit was not helpful and not knowledgeable and was just unfriendly person I would not recommend and I think he should not be working there More
by al2345
Employees Worked With
Gabe Preminger
November 19, 2018
My 2018 Nissan Armada Putchase Very honest and straight no. No nonsense dealer Gabe and Joe Halley Chuck Morris were amazing! They helped me out of a tough situation!! Highly recom Very honest and straight no. No nonsense dealer Gabe and Joe Halley Chuck Morris were amazing! They helped me out of a tough situation!! Highly recommend Pinnacle Nissan! More
by Ms Bling
Employees Worked With
Joe Halley, Gabe Preminger, Cameron Norlin, Chuck Morris
November 15, 2018
Pleasant and Rewarding My 5 star rating is based off the excellent customer service right from the parking lot. My fiance and I were greeted and welcomed soon as we exited o My 5 star rating is based off the excellent customer service right from the parking lot. My fiance and I were greeted and welcomed soon as we exited our car. We were then handed off to Francis who went above and beyond to make sure that we not only received the best service, but the best deal possible. The knowledge he and his team (Ricky in finance and a manager whose name slips my mind) possessed was genuine and made us feel like people they were interested in actually helping and not just a commission check! I would certainly reccomend anybody interested in obtaining a new vehicle to speak with and visit Francis and his team at Pinnacle Nissan. More
by Lady P
Employees Worked With
Ricky Lee , Francis Maena
November 01, 2018
Excellent Service, Fair on pricing ! Worked with Walter Dolan at Pinnacle Nissan. A true professional ! Answered all my questions , patiently and to my satisfaction. Walter made the buy Worked with Walter Dolan at Pinnacle Nissan. A true professional ! Answered all my questions , patiently and to my satisfaction. Walter made the buying experience clear, simple and understandable as well as being pleasant. I highly recommend Walter.... He is a pleasure to work with. More
by JRG
Employees Worked With
Walter Dolan, Nick Pitts
November 01, 2018
Unprofessional and unethical One star is more than they deserve. They are liars, manipulative, can't keep employees long enough to keep up their end of the bargains. When they run One star is more than they deserve. They are liars, manipulative, can't keep employees long enough to keep up their end of the bargains. When they run your credit, they'll only show you one of the "12" they actually pull. That day I pulled my credit prior to going and it was MUCH higher on using the main three credit score checks. I was going through the credit report they provided me, showing a relatively low score, and realized it was a false report! I'm very detail oriented and it seemed odd but legit (the score they pulled). I asked to see me other reports and they kept saying yes and NEVER showed me them. After being there for approximately seven hours, being the last customer, I ended up with a killer deal on a Nissan Sentra with 4k miles. It was a great, reliable car, but I ended up trading it in elsewhere for something bigger bodied. The employees, management, and even service techs (who are usually the nice ones!) were unprofessional, degrading, and all around an appalling company to do business with! You can get a good deal by negotiating here, but you can get a good deal with negotiations other places too. I recommend you do your homework on the places you buy your car. I was new to Arizona when I bought the Nissan Sentra and saw decent reviews on Google, so I went with them. HORRIBLE experience. After talking with many people, they actually went through similar experiences. When I was talking with some guy on the phone (who started to get hostile and talking like a teenager trying to fit in to the hip hop crowd), he said to me (and I quote) "WELL YOU ARE THE ONE DRIVING A NISSAN SENTRA, WHAT DOES THAT SAY ABOUT YOU." Of course I was baffled at such a comment but replied with "hey dude, you're the one selling these cars. I have bought 10 cars in less than 15 years (I enjoy change) and I have NEVER EXPERIENCED SUCH A LACK OF PROFESSIONALISM, LYING, NEARLY PATHETIC group of employees. I'm warning you now, DON'T GIVE THEM YOUR BUSINESS! THEY ARE DESPICABLE IN EVERY ASPECT OF THE WORD!! You can comment on this review and I will be happy to go further in detail with you. I don't understand how they are still in business! More
by AmeliaW
Employees Worked With
WAY TOO MANY WITH NO RESULTS
October 25, 2018
Best buying experience I've ever had My experience at Pinnacle Nissan was terrific. Walter Dolan was my salesman and he's the best I've ever worked with, by far. He was courteous, attenti My experience at Pinnacle Nissan was terrific. Walter Dolan was my salesman and he's the best I've ever worked with, by far. He was courteous, attentive, professional, and patient. There were no games, no drama, and if I could I would do all my future car shopping at Pinnacle Nissan. More
by travis_axton
Employees Worked With
Walter Dolan
