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Walter's Mercedes-Benz of Riverside
Riverside, CA
6,104 Reviews
Over Fifty years ago, in the legendary pits of Riverside Raceway, a mechanic, known for his perfection, dreamed of one day owning his own automobile dealership - right here in Riverside. He dreamed of a dealership that would sell and service one of the finest luxury automobiles in America. Nothing less than Mercedes-Benz. Well, that perfectionist was Walter Kienle who realized his dream right here in Riverside, where the cost of doing business is much less so Walter's can offer you a great price and even better value.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,104 reviews
January 18, 2019
Best experience of all time! I can’t thank Andrew enough! Did not feel like a sales transaction but a friendship! He helped me so much! He went out his way to get us the best deal I can’t thank Andrew enough! Did not feel like a sales transaction but a friendship! He helped me so much! He went out his way to get us the best deal ever! Best experience of all time! Thanks Andrew! More
by Kikocuttz1121
Employees Worked With
Andrew Wagner
Helpful January 18, 2019
Customer Service and Sales is a problem! I got a 2017 Mercedes E-CLASS 300 Certified Pre-Owned from this location. BTW, this is my first time buying from this location and Walters, and probab I got a 2017 Mercedes E-CLASS 300 Certified Pre-Owned from this location. BTW, this is my first time buying from this location and Walters, and probably my last. I had read some good reviews from the web about Walters so I thought I will give it a shot. I am going to keep the sales associate information private here because I don’t think he has anything to do with it. It's probably just the way they deal with customers. The experience from the start was not pleasant at all. Apart from the back and forth on negotiation, which, is expected, I wasn't even given a clean car to go home with. That is just bad!!! They kept on backing out on their own numbers while negotiating. Which is weird, but I accepted it as a non-issue. In any event, the tire pressure was not adjusted when they handed me the car, to a point that on my drive back home I had to fill in air in my tires while it was raining. I had to clean the car myself because it was dirty from inside. My wife asked me on first look of the car if the dealer even bothered to clean the car at all. Okay, that is not it. I noticed that there are slight bumps on the side of my car, the driver side door. Which, they didn't even mention. Mind you this is a certified pre-owned 2017 Mercedes E 300. When I got the problem to their attention, I was told to bring the car in the next time so they can take care of it. I bring the car to the dealership again after a week to realize that they couldn't completely get rid of the bumps. I was promised a detailed car wash because I didn't get one the time, I got the car, that didn't happen either. I was told that the wait is an hour or more to get one. Would they ask me to wait if I was buying the car that day? probably not. I don’t think they put any efforts to at least pretend that they were trying to take care of me and my concerns. I have been a Mercedes owner for close to 8 years now and have traded and got new/pre-owned Mercedes from other Mercedes dealer, but never had this kind of experience before. My wife, friends, family and in my professional network many people drive a Mercedes, but we never had such bad buying experience. In retrospect, this location is big, maybe too big for my needs and that maybe my fault of doing business with them. They maybe the best in Riverside, but I don’t think I am going to recommend anyone to Walters for their Mercedes needs. It's best that I look at other Mercedes dealers for the regular servicing of my Mercedes because I am afraid that their careless attitude can possibly damage my vehicle. If you are desperate to get a Mercedes and don’t care about customer service, the state of the vehicle you buy, and they are giving you a *fair* deal then maybe Walters can fit the bill. If not, there are other Mercedes dealers 20-30 miles from this location which are probably much better than this one. They have got to focus on their customer service and experience to facilitate new and repeat business. More
by sdsabnis
January 16, 2019
"Call Alex" My wife pick something up on the freeway and destroyed the tire on the 2017 Mercedes AMG. She called me very frantic , I found her location on the fre My wife pick something up on the freeway and destroyed the tire on the 2017 Mercedes AMG. She called me very frantic , I found her location on the freeway and got her safely out of the traffic and proceeded to call Mercedes Road Side Assistance 2 hrs later still on the side of freeway in the rain and 42 deg thanks to Mercedes Road Side Assistance. my wife said call Alex I said Alex do not work on the weekends she said lets try , thank God he was working for another advisor he said get it to him ASAP and for us to be safe. so I call for assistance from another agency and they had us on the way to see Alex in 20 minutes. Alex got us checked in told us to have something hot in the lounge to warm up and he would have us on our way. sure enough we were in and out . Thanks Again Alex for all your help. More
by MIKETZEE
Employees Worked With
January 16, 2019
Leased a CLA250 This was my first time leasing a car and also stepping foot in a Mercedes dealership, and the staff was very friendly and more than willing to help me This was my first time leasing a car and also stepping foot in a Mercedes dealership, and the staff was very friendly and more than willing to help me make a deal. Alin Cole was very helpful running back and forth to see what he could make work for me. Frank Serraro also provided a lot of useful information about the mechanics and services that Mercedes offered, which I was very thankful for. Very pleased with the service I got and even more pleased with my new car. More
by mb19
January 16, 2019
30,000 mile service My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been ta My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been taking my cars there I have always had great experiences. More
by CPlante
January 16, 2019
So fast and pain free ;) Came in for a new lease. Everyone was so friendly. Worked with me for several hours. Met all my wants and needs. Overall great experience. Would highl Came in for a new lease. Everyone was so friendly. Worked with me for several hours. Met all my wants and needs. Overall great experience. Would highly recommend! More
by Designertrash
Employees Worked With
Justin in finance and Bryan Fitzpatrick , Alin Cole
January 16, 2019
20,000 service Very fast i did not make an appointment got me on my way with no problems Cody Burt was very helpful Thank You again, Carol Very fast i did not make an appointment got me on my way with no problems Cody Burt was very helpful Thank You again, Carol More
by peaches
Employees Worked With
Cody Burt
January 16, 2019
Great experience, again This is the second time I have worked with Jin Lee. He is helpful, informative and listens to my needs. I can count on him and would highly recommen This is the second time I have worked with Jin Lee. He is helpful, informative and listens to my needs. I can count on him and would highly recommend Jin Lee. More
by Felix
Employees Worked With
Jin Lee
January 15, 2019
Purchased E300 Our 2nd experience with Riverside Mercedes and Eddy was fantastic. Experience was great! The guys are all so helpful and it was such a painless proces Our 2nd experience with Riverside Mercedes and Eddy was fantastic. Experience was great! The guys are all so helpful and it was such a painless process! More
by Gina
Employees Worked With
Other Employees :
Glen Thackeray, Brandon Monaco, Ari Abdolhosseini
January 15, 2019
Customer satisfactio Rene Orellana was an ideal representative for the dealership with regards to customer guidance regarding acquisition of vehicle, he have been very acc Rene Orellana was an ideal representative for the dealership with regards to customer guidance regarding acquisition of vehicle, he have been very accommodating in explaining the mechanics of the pre-owned vehicles. Likewise Andy the finance manager was also more than glad to accommodate and recommend the vehicle coverage regarding future recommended service expenses. More
by siram
Employees Worked With
Andy???, Rene Orellana
