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Freeway Ford
Bloomington, MN
951 Reviews
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Showing 951 reviews
January 18, 2019
Oil Change Took my car in to get an oil change before driving down to Florida. I got in pretty quickly. After about 40 min. Jonathan explained to me about an iss Took my car in to get an oil change before driving down to Florida. I got in pretty quickly. After about 40 min. Jonathan explained to me about an issue to watch or have checked out in Florida. There was an minor oil leak under car. They were not real sure of where the leak might be, so they put die in to have the Ford dealer in Florida check it out. After this was discussed and a note put on the service report, they finished up "The Works" and I was out within an hour. More
by Greg148
Verified CustomerEmployees Worked With
Jonathan Fern
Helpful January 16, 2019
Great service Thanks for the fast and great service! I appreciate being anle to come in super early and get the rest of my day done as well!! Thanks for the fast and great service! I appreciate being anle to come in super early and get the rest of my day done as well!! More
by ofadonai
Employees Worked With
Jonathan Fern
January 16, 2019
Recall Work I was notified that my 2018 Ford F150 had a couple of recalls, so after having my door freeze open several times, I decided it was time to have it fix I was notified that my 2018 Ford F150 had a couple of recalls, so after having my door freeze open several times, I decided it was time to have it fixed. I dropped my truck off in the morning and had my wife pick me up. I drove her to her work and dropped her off. I picked her up in the evening and had her drop me off at the dealership. Upon arrival, I waited for them to bring my truck around. When I saw it, the fingerprints and grease was apparent on the doors and windows. Upon further inspection, I found a substance like glue on my seats, front and back and my divers door panel by the window/mirror controls had a gouge in it. I pointed it out to the employee and he took pictures and proceeded to wipe down the seats and the windows/door panels. Then they took it through the car wash. I drove it home after waiting for quite a while. I got up the next morning and got in my truck for work and low and behold, the door wouldn't stay shut. I had to take it back to the dealership and got a loaner vehicle while they fixed it again. Apparently they didn't replace the actual lock the first time??? I left it with them overnight and picked it up the next day, it seems to be fixed at this point. Dean was good to work with, I'm just very disappointed with the first go -around and the wasted time in my life. More
by randy41
Employees Worked With
Dean Gustafson
January 15, 2019
Tim is great to work with as are the service guys! Had my edge towed in for service and learned it was dead. Worked with Tim and bought a new vehicle a couple days later. Service is holding my old ve Had my edge towed in for service and learned it was dead. Worked with Tim and bought a new vehicle a couple days later. Service is holding my old vehicle till I get the title and then cutting me s check for it. Very pleased overall More
by murray.williams13
Employees Worked With
Tim Ross, Dean Gustafson
January 15, 2019
New Ford Edge After checking the inventory and a few prices with Brian Peterson, a few days later my wife and I decided to drive through the dealership and look at After checking the inventory and a few prices with Brian Peterson, a few days later my wife and I decided to drive through the dealership and look at the vehicles. Angela strolled up to us and asked if she could be of any assistance. Brian was off of work and Angela stepped right up. She let us test drive a few vehicles and gave input about the subtle differences with each. After a few bags of popcorn and a couple cups of coffee, we came to a decision. Angela was the perfect NO PRESSURE salesperson. She will be an asset to the Freeway Ford sales team. More
by mottum1486
Employees Worked With
Brian Peterson, 5 STAR, Angela Seydlitz
January 14, 2019
Awesome It was the fastest, most friendly experience, I have ever had when purchasing a car. The staff even helped me get hot chocolate. And then they sent me It was the fastest, most friendly experience, I have ever had when purchasing a car. The staff even helped me get hot chocolate. And then they sent me homemade cookies!!! Just a great overall experience! More
by tstep9
Employees Worked With
Brian Steinhorst, Gregg Brandt
January 14, 2019
Fusion airbag replacement Good experience. Appreciated the shuttle. Diagnostics fee was reasonable. Hope not to learn whether the repair was completed correctly. Appreciated re Good experience. Appreciated the shuttle. Diagnostics fee was reasonable. Hope not to learn whether the repair was completed correctly. Appreciated repair estimate over the phone. More
by Fusion owner
Employees Worked With
Dean Gustafson
January 14, 2019
Wasted a Saturday. I went to quick lube for oil change on my Raptor that I bought at Freeway. They said it would be 2 hours which in my mind isn’t acceptable. After two I went to quick lube for oil change on my Raptor that I bought at Freeway. They said it would be 2 hours which in my mind isn’t acceptable. After two hours and forty minutes I decided to leave the main waiting area and go check in the status. I found my vehicle in the parking lot and it had been done for some time and no one told me it was ready. Time is money to me, not acceptable. More
by Relander
Employees Worked With
I am not sure who did it as they never introduced themselves to me.
January 12, 2019
Quick Lane Service Nonexistent Several times I’ve tried to use the convenience of the “quick lane“ service that was touted when I purchased the car. Every time I try to use it I’m Several times I’ve tried to use the convenience of the “quick lane“ service that was touted when I purchased the car. Every time I try to use it I’m told I have to make an appointment or that the wait time is extensive. Why would it be called a “quick Lane service” if you have to make an appointment and wait? More
by HOUNDER27
Employees Worked With
Walter Odell
January 12, 2019
Ford Truck Great service!!! I took my truck in due to a noise that I was hearing in the front end. Tyler was awesome. Dropped the truck off in the morning and Great service!!! I took my truck in due to a noise that I was hearing in the front end. Tyler was awesome. Dropped the truck off in the morning and received 3 updates on the situation. They are so customer focused. Hard to find that kind of customer service these days!! Thank you More
by MIKE.DORNHECKER
Employees Worked With
Tyler Sundberg
