BMW of Sterling

Follow up is very important Sean is very knowledgeable, professional, personable. He followed up when he said he would and you can count on him to listen and problem solve. My c Sean is very knowledgeable, professional, personable. He followed up when he said he would and you can count on him to listen and problem solve. My car had been in the shop the preceding week and th e problem recurred a week later. Sean was quick to suggest how to get the car to Sterling BMW, schedule a loaner, and impact my schedule s little as possible. He also kept me apprised of progress while awaiting arrival of the required part. I would definitely ask for him in the future More

Great Team Work Thank you very much BMW of sterling specially Mike T. For the great help getting my car serviced. He was very professional about the matter. Thank you very much BMW of sterling specially Mike T. For the great help getting my car serviced. He was very professional about the matter. More

Car Repar Excellent service, allowed me to make an intelligent decision based on all the complete information and facts given towards the repair of the car. Tha Excellent service, allowed me to make an intelligent decision based on all the complete information and facts given towards the repair of the car. Thank you Sterling BMW More

Excellent Service - Beaver Ho I took my BMW X5 in for service. Beaver Ho was very professional and knowledgeable. He knew exactly what needed to be done and provided continuous u I took my BMW X5 in for service. Beaver Ho was very professional and knowledgeable. He knew exactly what needed to be done and provided continuous updates. Post service, Beaver followed up and made sure everything went well. Many thanks! More

Excellent service with Beaver Ho, Jose Zapata/Jeff Penn My wife and I both had a terrific sales experience with Jeff Penn and Jose Zapata. It was followed up with amazing customer service for our X5 and X3 My wife and I both had a terrific sales experience with Jeff Penn and Jose Zapata. It was followed up with amazing customer service for our X5 and X3 with Beaver Ho. Even though the dealership is not the closest to us, we are glad to make the trip out due to the service they have provided. Beaver has not only take care of our issues but takes additional actions necessary to ensure our cars are running as they should. I wholeheartedly recommend Beaver Ho as a service advisor. More

Great Dealership My family and I have purchased several BMWs from this dealership and the purchase experience and service from Robin and Shean is awesome we highly rec My family and I have purchased several BMWs from this dealership and the purchase experience and service from Robin and Shean is awesome we highly recommend this dealership More

Avoid service here at all costs I serviced my BMW at BMW of Sterling for over three years, every time I went they failed to mention critical information and tried to upsell me on unn I serviced my BMW at BMW of Sterling for over three years, every time I went they failed to mention critical information and tried to upsell me on unnecessary services. For example, two months after an oil change they told me my tire tread was severely low, I asked why nobody mentioned this two month prior, the response: “that advisor doesn’t work here anymore.” I.scheduled an appointment online indicating I wanted the car evaluated before the warranty expired the next month, which a service advisor recommended a year prior and gave me the date. When I went in for my appointment I was told the warranty expired two months prior. It would have been great if them to tell me that the month before expiration ended when I had the car in for routine service or even the day before my appointment. I left the car there for over 36 hours for a minor service, was not offered a loaner, and instead of the message on my phone to tell me it was ready, I got “please call us.” I had to wait another hour for the service advisor to call back and reach me to say the car was ready. Why waste two more hours of my time with a vague message when he could have just said your car is ready on the message? Sales is no better here. They are the epitome of greasy used car salesmen. I brought in my car to be evaluated for sale or a trade. They shuffled me between three different sales people only to tell me they wouldn’t buy my car because they can’t sell it. They had too much inventory. I realize why they can’t sell it, they are a terrible dealership. I commented that they wouldn’t be interested in a trade in that case and all of the sudden they were interested in my BMW. After 45 minutes of waiting for the sales evaluation I asked them to send or call me with a trade value. To no surprise they said I had to bring the car back to get a value. What exactly did they look at when I brought it in for a sale? Apparently nothing. Because of the sum of experiences in sales and service I bought a new BMW last weekend at a dealership in Maryland, not nearly as convenient as BMW of Sterling’s location ten minutes from my house, but well worth the drive. Even better, the Maryland dealer (Passport BMW) will come to my house with a loaner and take my car for service and return it. No need to ever get service at BMW of Sterling again. More

1sr experience at BMW service. Service was quick. Beaver seems to be very friendly. Did not feel any pressure to buy something taking in consideration that I came for a recall. Look Service was quick. Beaver seems to be very friendly. Did not feel any pressure to buy something taking in consideration that I came for a recall. Looking forward to come back hope not because of problems. More

Great service! It was my first time at this dealership and the service was great. Robert Harrell was my service advisor. He did a very good job of ensuring that my c It was my first time at this dealership and the service was great. Robert Harrell was my service advisor. He did a very good job of ensuring that my car was serviced in a timely and efficient manner. He escorted me to the bay where my care was being serviced so that the technician could show me directly what he had found. Not all service centers do this so it's a plus to see who is working on your car. It is very important to me to establish a relationship with the folks working on my car. Repairs aren't cheap so knowing that I'm receiving excellent service is paramount to me. I will highly recommend BMW of Sterling and Robert Harrell. More

Great Service Center I've always had good Service at BMW of Sterling, but I recently worked with Service Advisor, Robin Jones and she was excellent. What made Robin sta I've always had good Service at BMW of Sterling, but I recently worked with Service Advisor, Robin Jones and she was excellent. What made Robin stand apart from other Advisors was she didn't just focus on just the reason for my service that day, but what my future service schedule may look like. Some suggestions the Technician suggested while I was there she said could wait till the larger servicing was required which saved me time on that day's visit and I very much appreciated that. She also gave me ideas to think about that could save money in future services when the Warranty would run out. It was nice to have time and not feel pressured to make a decision right then and to know what my options were. I will be asking for Robin for my future service appointments. More