Ferman BMW
Palm Harbor, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,761 reviews
Best Experience Although I was at the dealership for 6 hours, my entire time there was quite pleasant. The staff were friendly and fun to work with, which made time f Although I was at the dealership for 6 hours, my entire time there was quite pleasant. The staff were friendly and fun to work with, which made time fly by fast. Kenny is delightful to work with and fulfilled my needs in a car. Kenny is one of the most realist and genuine sales person you will ever meet. He’s respectful and cares about you and what you are looking for in a car. Alan is understanding and does his very best to meet your expectations on the pricing side. He assures you are getting the best deal because he wants to make his customers happy as well as keep the customer relationship long term. Erin is absolutely great to work with during the paperwork process. It was a smooth and easy process! My favorite financial person to work with. Alex is great showing all the features in my car and explained the specification for each of them. Asked him anything on my car and he instantly knew the answer. In other words, a live walking and talking BMW manual. I highly recommend you ask to work with these people because the customer service was phenomenal! I had the best experience getting my 2nd lease with such an exceptional staff. More
Service department Needed to get repairs done in order to get a fair price for it. German did a great job spiffing it up and as a result we got top dollar. Needed to get repairs done in order to get a fair price for it. German did a great job spiffing it up and as a result we got top dollar. More
Basic Service, not above and beyond There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take There is a known defect in the design of my make/model which I have already had to have repaired once before (I’m the first and only owner and I take good care of my car which is still covered under warranty). The glove box leather peels away from the frame over time - not exactly a defect BMW’s are known for! The second glove box is now doing the same, but I was told it’s not covered and would cost $585 to fix. I have to pay for a glove box that has already been replaced once before because the defect STILL hasn’t been fixed?! Hard pass. I mentioned to the sales rep who called and gave me that price (Nick) that the service dept “doesn’t sell cars,” so they don’t care about customer loyalty or the fact that this is a serious customer service issue. I called the sales dept to let them know about Nick’s attitude and was told it would be handled internally. When I showed up to my appt with James (not listed below) he was ready to charge me close to $300 for oil and brake fluid service until I reminded him I still had the warranty. He was quick and kind fixing the mistake and added windshield wipers, all covered and no charge to me. He asked if I wanted to pay to fix the glovebox to which I responded no (I had thought that “fixing it internally” would have meant the dealership would have offered to fix the defective part, but unfortunately they did not). I will just take my business elsewhere for my next car (which I’ll be buying sometime in the next 2-3 months). More
Cesar is awesome , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald , friendly and courteous. I won’t take my BMW anywhere else for service. Thank you for all of your help!!! Kelly Fitzgerald More
Brought in for recall Cesar was very professional and helpful with my service. He explained the problems with my vehicle and took care of my issues with check engine light. Cesar was very professional and helpful with my service. He explained the problems with my vehicle and took care of my issues with check engine light. More
Lousy service Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany Wasted two trips to ferman bmw 2018 bmw 7 They Kept my wife’s car for two days, False promises, gave me run around that he ordered parts from Germany, asked for my wife driving license and registration, absolutely not a professional service center, they don’t care if they are wasting your time. I have kept all the conversation via email with this (ediot) I am sorry but I don’t want to use this word but I just felt insulated they way this guy treated me. Finally he just returned the car to my house because he don’t wanted to face me. More
when out of warrenty ....pricing is too high I would rate the service as excellent, but if not under warranty go elsewhere as the price at a dealer is ridiculous. They wanted $125 for a 10 bumpe I would rate the service as excellent, but if not under warranty go elsewhere as the price at a dealer is ridiculous. They wanted $125 for a 10 bumper cover! More
Quick service Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. Quick and satisfying service. No hassles and car was washed and vacuumed even though the service was recall and there was no charge to me. More
Great Experience Second time I’ve used Mary Keller to find the right BMW. She makes it super easy, AJ did a brilliant job on the terms of the deal and paperwork and T Second time I’ve used Mary Keller to find the right BMW. She makes it super easy, AJ did a brilliant job on the terms of the deal and paperwork and Toby, their BMW ‘genius’, quickly synced all my technology and showed me all the cool tricks. Great people, great dealership. More
Great car buying experience. Matt was extremely helpful in helping us purchase our Mini Cooper Clubman. He was thorough, friendly and knowledgeable, answering all our questions. H Matt was extremely helpful in helping us purchase our Mini Cooper Clubman. He was thorough, friendly and knowledgeable, answering all our questions. He did a thorough tutorial of the car at delivery. He also made it clear that we could contact him after the purchase if we needed any assistance. More