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Key Hyundai of Salem
Salem, NH
839 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 839 reviews
April 08, 2019
Clean and prompt They are doing renovations, which is great, because the waiting area used to be right next to the bays where they did the work, and the fumes always g They are doing renovations, which is great, because the waiting area used to be right next to the bays where they did the work, and the fumes always got to me! Everything was good; I get out when they said I would, even though they did extra work. Mike was a pleasure to deal with. More
by DEBBIEPSTREET
Verified CustomerEmployees Worked With
Mike Abi-Aad
Helpful April 05, 2019
Car Trouble I just bought this car in January, and its the first smart car or new(ish) car I have ever had. So I was worried when the warning light was going off. I just bought this car in January, and its the first smart car or new(ish) car I have ever had. So I was worried when the warning light was going off. I brought it in thinking the worst, only to find out it was an easy fix, and they had the parts needed to fix it that day. Everyone was very nice and helpful, they kept me updated on where they were inthe process and even let m eknow about a possible error in the contract for my warrenty and who to see about fixing it. I am definetly going to be coming back due to my warrenty, but I would even if I didn't have it. This was the best experience I have ad when getting my car looked at! More
by sfarris815
Employees Worked With
Kevin
April 04, 2019
Car repair I was totally satisfied with the prompt attention to my car, and the helpful service. My car was delivered at the agreed upon time. It is working perf I was totally satisfied with the prompt attention to my car, and the helpful service. My car was delivered at the agreed upon time. It is working perfectly. More
by DCKELLEY157
Employees Worked With
Mike in service department
April 02, 2019
A good experience Overall buying a car here was a very good experience the sales person was great and the financing person was very helpful. My only issue was the new c Overall buying a car here was a very good experience the sales person was great and the financing person was very helpful. My only issue was the new car was not as clean as expected the front wind shied was very dirty. More
by Key West 25
Employees Worked With
Nancy and the finance guy
April 02, 2019
Great Experience Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as quick as possible. More
by LENTAMASI
Employees Worked With
Rachel
April 02, 2019
unprofessional & disorganized First, the good: I did end up buying an SUV here, because the price was right. Second, the not-so-good: Key doesn't seem to care about its curbside a First, the good: I did end up buying an SUV here, because the price was right. Second, the not-so-good: Key doesn't seem to care about its curbside appeal a bit; potholes everywhere, windows and doors that rattled with every gust of wind, chairs with the filling falling out, rusted desks. The team itself is disorganized and super unprofessional. They made me come back (a 1.5 hour round trip) after forgetting to have me sign one of the papers, and not giving me my spare key. I was told features existing on the car that didn't. I wasn't told no one was there to do my finances until I decided to purchase the car- so i had to come back the next day to do it. I was told my car would be delivered to me, and then my sales guy said he "didn't realize" no one could go with him to do it. It ended up getting done when i pushed back, but come on. ALL -- and I mean ALL -- of my information was entered incorrectly, and had to be redone- even the amount of my down payment was entered incorrectly, and dramatically changed my monthly payments once it was entered in right. People here don't seem to communicate with each other, and it shows. There is very little pride in their cars or their appearance as a dealership. Definitely felt pressured to commit to purchasing and got the typical "we can't go lower than XYZ and then suddenly, like magic, they dropped the price when i said i would just find something elsewhere. Typical sales tactics, atypical lack of care about the place itself. Disappointed overall and would never recommend them to anyone else. More
by sbernardo123
Employees Worked With
James, finance guy (not sure of his name)
April 02, 2019
Very good experience I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. More
by FQUIJDA42
Employees Worked With
Mark bonavich
April 02, 2019
Fast amazing service!!! Nancy was amazing to work with she was so helpful and got us in a new car in no time!Defintely will recommend everyone to go here and deal with her. Nancy was amazing to work with she was so helpful and got us in a new car in no time!Defintely will recommend everyone to go here and deal with her. More
by BABYLEE3434
Employees Worked With
Nancy
April 02, 2019
Rapid and Good Service Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely ret Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely return again. More
by TAN300MILMPS0
Employees Worked With
Justin Cairns
April 02, 2019
Overall decent service and decent deal on used car I came here with my kids to look for Santa Fe under $18K, sales person Mike came to show me only Tucson and Rogue. Later found other key dealerships I came here with my kids to look for Santa Fe under $18K, sales person Mike came to show me only Tucson and Rogue. Later found other key dealerships have $18k santa fe. We decided on Rogue and only got $2k off the initial used car price. Then later found out car registration came very late a week later and called many time to check status. Got original copy in mail after 9 days, still with no replacement check for the broken front shield wipers. Overall, should not buy too early and still go shop at least 2-3 dealerships. More
by shimas007
Employees Worked With
Manager and Mike, also phone service pick up person.
