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Hawk Ford of Carol Stream
Carol Stream, IL
237 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 237 reviews
September 10, 2019
The service department found the problem and fixed it. Any time I have a problem with my car the service department takes the time to listen and correct the problem. They are very through. Any time I have a problem with my car the service department takes the time to listen and correct the problem. They are very through. More
by Ellen
Employees Worked With
Pam Conn
Helpful September 05, 2019
No hassle buying experience I went to Joe Cotton Ford to buy a 2019 Ford Edge because I liked the way they treated me when I bought a new Mustang last year. They really do treat I went to Joe Cotton Ford to buy a 2019 Ford Edge because I liked the way they treated me when I bought a new Mustang last year. They really do treat you right like no other dealer I've ever dealt with before. Salesman Jason Conn truly cares about the customer, finding the exact car I wanted through dealer trade. I used to dread car buying in the past from other dealerships but I don't at Cotton Ford. More
by William
Employees Worked With
Jason Conn
September 03, 2019
Great service I have a 2010 Escape that had the sub frame brake from rust while driving. Got the car into the shop and they ordered all new parts for it. Got the I have a 2010 Escape that had the sub frame brake from rust while driving. Got the car into the shop and they ordered all new parts for it. Got the car back in a few days and it's now good for a few more years. This is a problem ford had but did not issue a recall so it cost me $2,200.00. Everything Joe Cotton Ford did was super. I am just disappointed that Ford knowing they had the problem did not do a better job of taking care of there customers. More
by Norb
Employees Worked With
Pam Conn
August 28, 2019
Warranty Work The problem was diagnosed in a timely manner, The problem was fixed Ron was absolutely a true professional, The loaner provided was a great asset t The problem was diagnosed in a timely manner, The problem was fixed Ron was absolutely a true professional, The loaner provided was a great asset to me while the work was being performed More
by mike
Employees Worked With
ron
August 28, 2019
Over all excellent!!!!!! Thanks for all the help cris your great helping out your deserve a raise for helping me out you save me 120 dis that I did not heve god is good thanks Thanks for all the help cris your great helping out your deserve a raise for helping me out you save me 120 dis that I did not heve god is good thanks again cris. More
by Sandracorrea123
Employees Worked With
Cris
August 20, 2019
Service department Made an appointment for oil change within reasonable time frame and taken on time and ready as promised.they have friendly employees and comfortable w Made an appointment for oil change within reasonable time frame and taken on time and ready as promised.they have friendly employees and comfortable waiting area. More
by Sharon G
Employees Worked With
Ron Lucero
August 20, 2019
Service Ford Expedition Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see Service was great service was done for 45000 mile scheduled maintenance service was done in the time stated and professionally thank you very much see you next scheduled maintenance More
by 1234
Employees Worked With
Pam Conn
August 02, 2019
Bad customer service I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped i I previously posted a positive review, I was disappointed in my last service with Joe Cotton. My vehicle was there to replace airbag recall, dropped it off Saturday, get a call on Monday afternoon, reg other issues mechanic stated that needed attention, but no one called me later to tell me when my car would be ready, so about 6:45 I go into panic mode need my car to get to work in the morning,start calling service, no answer, call sales and a nice gentleman stated he would walk over there to see what's going on, he comes back and tell me they are closed, I tell him what lousy customer service, no one called me, and that the card I am calling from states the service department is open until 7:30 pm.Transferred to vm of Dave, leave same message as above, receive a couple of calls early Tuesday morning that my car is ready, however, I have missed a day of work on Monday, because of the non-communication,go to pick up car and they still wanted me to pay $25.00 for tire rotation. Thank-you Lou for the courtesy waiver, the only bright spot of this whole episode, as no one apologized or acknowledged this error. I am sure I will be returning for my oil changes, that seems to always go smoothly. More
by Ms Fusion
Employees Worked With
unk, sw Dave and Lou
July 27, 2019
I was treated like a VIP The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were al The service department treated me and my ailing Ford Focus just like royalty. The clutch, transmission control module, and fuel system recall were all replaced in a timely manner. Every car dealership should be as professional as Joe Cotton Ford. The technician that repaired my car must be an expert. More
by Tony
Employees Worked With
Pam Conn
July 25, 2019
STAY FAR AWAY FROM HERE Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it Had my car for 5 days with little communication or rental offer and replaced a strut that didn’t need replacing. Problem still remained as I drove it off. Took it to another Ford and they diagnosed it correctly and fixed the problem in two hours. I also had Visited their sales in April inquiring about a new Explorer and to this day have not heard back from them. Terrible service and incompetent mechanics. Take your vehicle in at your own risk. More
by lkslentz
Employees Worked With
Pam Conn
