Back

Marty's GMC

Kingston, MA

4.6
1,249 Reviews
To find a quality dealership experience from start to finish, Marty's GMC is here to help. Not only will you find a wide range of new and used vehicles, but also parts and service available to give everyone in Kingston, MA and the surrounding area like Middleborough, Plymouth, Duxbury and Carver a place they can trust for all their automotive needs. We welcome you to come by and see us and get started as we help you find your next vehicle or get the services you need.
Contact Dealership

5 Kingston Collection Way

Kingston, MA

02364

Directions

By Type

Showing 1,249 reviews

November 15, 2019

Work done properly & on time Made appointment, dropped off car, got shuttle ride, got call when car was ready and picked it up. Adviser was pleasant and helpful. All work appear More

by a customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service adviser
November 11, 2019

Recall Notice After receiving a recall notice for reprogramming required for hard breaking pressure, I called to make an appointment at Marty’s GMC. I arrived at t More

by JRSATKUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Admisor Mike and Service Mgr, Peter Whalen
November 11, 2019

Electrical problems A mechanic was immediately dispatched to observe the lighting/electrical issues. These had not been resolved the week before. Erin spoke knowledgeab More

by Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Erin
November 07, 2019

Excellent service! I have been bringing my vehicle to Marty’s for service for quite some time now, and they never disappoint! Marty’s is very customer oriented and a ple More

by SLHATCHRN
Recommend Dealer
Yes
Employees Worked With
Peter Whalen
November 05, 2019

Can’t say enough about Brian and Glenn the best Great customer relations couldn’t ask for 2 better guys to deal with thank u they always are a huge help to my buiseness great team More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service and Glenn at cherry st
November 05, 2019

Good Experience Brian was great to work with. He showed me multiple different options and got me into a truck that had everything I wanted at a good price. More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
November 01, 2019

Deceptive in every sense of the word! This day and age it shouldn't take lying and being stupid enough to put it in writing. This dealership has a real ruthless employee named Josh, who wi More

by cindys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Ihlefeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Marty's GMC responded

Cindy/Ashley, I can't begin to apologize enough that this experience happened to you. I have had the opportunity to read the entire text chain that you had with our internet consultant and you certainly did make every effort to prevent driving over an hour and come away disappointed. For some unexplainable reason Josh was not picking up on the details that needed to be explored and clarified and only focused on scheduling an appointment. Our managers were at a loss for words because this never happens here. That is not to say that there aren't differences of opinion on what may have been stated at another dealership, but again, those items could have been addressed within the email correspondence. In handling this properly you may or may not have come to Marty's, but if you had, there would not have been such a poor experience, We strive constantly to improve and always provide the highest level of service. I regret that we failed you. If you would like to further explore a GMC Sierra I would be happy to do so with you. If given the opportunity I am certain that you would recognize that one person's failure to communicate is not reflective of the rest of our customer focused employees. Kevin Ihlefeld-General Manager

Nov 06, 2019 -

cindys responded

Kevin, thank you for the the apology, However you have justified this employee Josh's behavior which is of great disgust! He should be fired. Why would you want this man representing the dealership? Anyway thats your issue. We purchased the truck elsewhere , and were treated beyond professional. I hope this behavior does not continue, and we will make sure everyone we speak to knows ,what a poor managed dealership you have. You never know who your talking or dealing with. He picked the wrong people.

Nov 06, 2019 -

Marty's GMC responded

Cindy, I truly wish you the best despite your feelings for our dealership. I am not certain where you find any justification for the way in which your daughter was handle because there is none. I have already taken the steps necessary to prevent a similar situation from occurring in the future. Regardless, enjoy your new truck. Best, Kevin Ihlefeld

Nov 06, 2019 -

cindys responded

Good Kevin, I hope josh is in the unemployment line! The end

October 30, 2019

Great to do business with. Courteous polite staff, accommodating to my schedule. They treat everyone like family. It is a pleasure to do business here. They check and make sure More

by rcarlozzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelleher
October 21, 2019

Oil change Was in and out within 45min. Fast and friendly service. Everything was explained to me with what was done and things to look at in the future.p More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2019

MAINTENANCE THE WAIT WAS LONG THAN I EXPECTED BUT GREAT SERVICE . SCOTT STEWART IS ALWAYS VERY HELPFUL AND PLEASANT . I PROBABLY WILL DRIVE THAT FAR AGAIN FO More

by radario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SCOTT STEWART IS ALWAYS VERY HELPFUL AND PLEASANT , Lenny Lima
...
96
...