Dirito Brothers Walnut Creek Volkswagen

Shannon MVP i came after a poopshow that is serramonte volkswagen (dont go there). this advisor was mindful and caring. got the job done in 2/3 the quoted time. p i came after a poopshow that is serramonte volkswagen (dont go there). this advisor was mindful and caring. got the job done in 2/3 the quoted time. patience is hard to find in service advisors. most want you out of their face but Shannon legit took her time to hear the issues and suggest fixes. you dont find that anymore. well worth the wait and drive. go to walnut creek and ask for Shannon More

Great dealer experience The dealership is clean, modern and very low pressure. Their inventory is great and we had sveral cars to choose from--all we had to do was choose a c The dealership is clean, modern and very low pressure. Their inventory is great and we had sveral cars to choose from--all we had to do was choose a color. Our sales person, Ron Simi is a true professional who has been with Dirito for a long time. His willingness to find us a good price for our new Alltrack and a fair trade in value for our old one is unparalleled. I highly recommend Ron. Once we decided on the color, it took about an hour to finish the deal. No long wait and going back and forth with the sales manager. Once in finance, Eddie was fantastic and again, low pressure, but explained everything. He didn't try to sell us on all the "extras" but instead made some great suggestions about their up-front maintenance program. Our prior buying experience with Dirito was great and this one was as well. More

Always thorough service I'll admit I am a creature of habit but it's for a reason. Trust... I fully understand I can take my vehicle somewhere else where the prices are a bit I'll admit I am a creature of habit but it's for a reason. Trust... I fully understand I can take my vehicle somewhere else where the prices are a bit more reasonable but I won't have the confidence in their work as I do here. Staff is always friendly and understanding (willing to help out wherever they can). More

Buying all electric Golf Received excellent and thorough review of new e-Golf vehicle. Sales representative Oscar Dryden answered all our questions and concerns and offered to Received excellent and thorough review of new e-Golf vehicle. Sales representative Oscar Dryden answered all our questions and concerns and offered to address any issues we had after we drove the car off the premises. We returned about a week later and we discussed some questions we had about the vehicle. More

A lot of work to get ready for a smog check My '06 New Beetle convertible had problems passing a smog check. It took a lot of investigation and a lot of work to finally achieve a pass rating on My '06 New Beetle convertible had problems passing a smog check. It took a lot of investigation and a lot of work to finally achieve a pass rating on the secondary air system. Marina was very forthright and friendly throughout the process. Dirito Bros tenaciously handled all of the problems that came up and I got back a car that I hope will pass smog easier in a couple of years. More

Efficient! My advisor was Tim. He was very efficient and detail oriented in taking my car information. Went in for an oil change and got my car back 1 hour later My advisor was Tim. He was very efficient and detail oriented in taking my car information. Went in for an oil change and got my car back 1 hour later. More

Timely service and courteous staff Shannon was very professional, advised on the ongoing recall and future service. She followed up promptly when the car was ready (which was before th Shannon was very professional, advised on the ongoing recall and future service. She followed up promptly when the car was ready (which was before the estimated time). The shuttle service of the dealership is also very efficient. More

Outstanding dealership Great people with great service!Could not have been more pleased with the ease of the transaction and thorough preparation of the care. This dealersh Great people with great service!Could not have been more pleased with the ease of the transaction and thorough preparation of the care. This dealership is GREAT! More

Lease 2019 Atlas SE R Line Saul was professional and respectful. He was kind and knowledgeable. He was responsive to our inquiries, and patient and proactive. He met graciously Saul was professional and respectful. He was kind and knowledgeable. He was responsive to our inquiries, and patient and proactive. He met graciously met our needs, and ultimately we drive off the lot in a vehicle that we are quite happy with it. More

Worked with Shannon who was very attentive to my problems . She kept me informed about the progress of repair and worked very professionally. Thank you Shannon. who was very attentive to my problems . She kept me informed about the progress of repair and worked very professionally. Thank you Shannon. More