Hennessy Buick GMC

Transit Purchase All sales staff was good to work with. Very friendly and understanding. Austin Smith picked me up at airport after flying with Frontier from Philadelp All sales staff was good to work with. Very friendly and understanding. Austin Smith picked me up at airport after flying with Frontier from Philadelphia on a $19.37 ticket. AWESOME!!!!!. I believe you could work with anybody their and have a good experience. I worked with Michael Green Did a GREAT JOB. More

Service on my Saturn was ok after I took it back for sitting This is Wendell's wife email. But from what I can gather he liked the service he got that's why he keeps coming back. This is Wendell's wife email. But from what I can gather he liked the service he got that's why he keeps coming back. More

Always great service here I purchased my new Mazda 6 here and continue to use their service department for all my scheduled drivetrain maintenance. The customer service is the I purchased my new Mazda 6 here and continue to use their service department for all my scheduled drivetrain maintenance. The customer service is the best. I have inquired about using another dealership closer to me, but their first impression was a disaster. I highly recommend Hennessy Mazda for sales and service if you are in the market for either. More

Disappointment I own a 2009 Mazda 6 and a 2016 Mazda 3. I live in Auburn, AL and have used Hennessey Mazda to have my vehicles serviced since the Mazda Dealerships i I own a 2009 Mazda 6 and a 2016 Mazda 3. I live in Auburn, AL and have used Hennessey Mazda to have my vehicles serviced since the Mazda Dealerships in Montgomery and Columbus, GA closed. I made an appointment with their service center to have a module replaced for the low beam headlight on November 8, 2019. My Son drove 2 hours to the dealership only to be told they would have to order the part. This is not the first time this has happened. I took my 2009 Mazda 6 in to have a recall completed on the air bag sensor on April 17, 2017. They were able to fix the air bag sensor, but tore up the dash pad in the process. They advised me there was a recall for the dash pad also and they would have to order one. We agreed I would return on June 12, 2017 and have the pad replaced. I made an appointment and drove 2 hours to Hennessey Mazda to have the dash pad replaced. After waiting for 3 hours I was told the dash pads were on back order. I enjoy my Mazda vehicles, but am very disappointed by the lack of professionalism by the Hennessey Service Department. More

They walk the walk- Outstanding Customer service ! Let me begin by telling you about my experience at Hennessy Buick Mazda GMC I first began my search for a vehicle on Tuesday 11/5/2019. I went online Let me begin by telling you about my experience at Hennessy Buick Mazda GMC I first began my search for a vehicle on Tuesday 11/5/2019. I went online and found a vehicle that I was interested in purchasing, after I called the dealership the receptionist gave the call to the sales person Michael Reyes, and he did a wonderful job in getting the vehicle ready for me to see that evening, when I got to the dealership the Salesperson took me directly to Michael and he was ready for me to look at the vehicle ,after getting a copy of my driver’s license we proceeded to go look at the vehicle, he had a vehicle up front clean and ready for me to do a test drive. There was only one Cosmetic area on the vehicle that needed attention and he got that taken care of right away. On the test drive he asked me how do you like the vehicle was anything that would stop me from purchasing the vehicle today. There was no pressure in his sales pitch. So as we pulled back into the dealership he had I put the vehicle in the same spot that I got the vehicle and we went inside to work out the details? While we were doing the paperwork the pre-owned sales manager Hector Forkel came and introduced himself whom I thought was a nice touch that the manager immediately came over and said hello and ask do you have any questions about the vehicle. I told him so far so good the next step was taking me to the finance office to see Donnie Wilmoth the Business manager, he did a great job and having my paperwork ready presenting me a menu for different items for my car, I did purchase the warranty and gap for my vehicle the whole process took about two hours the Process was very good and did not take long at all, finally as I was about to leave the general manager introduced himself Ricky Williams and thanked me for my purchase at the dealership Hennessey did an outstanding job from the sales call to the final purchase of my vehicle everyone will do great by purchasing a vehicle At this dealership Ricky Williams the General Manager has a very great crew and it shows by his leadership has a very great crew, And it shows by his leader ship that this dealership customer service is number one and satisfaction to be given to the customer. Even after the sale my sales person Michael Reyes gave me a phone call the next day and I received a call from The General Manager Ricky Williams!! That is the wow factor, Dealerships teach customer service but how many actually do it! Well this one does walk the walk and I’m very glad to share my experience. And also Michael Reyes gave me a call in three days to follow up again! Wow great job. It shows that the sales process that they have in place is being done. Thank you all once again I will be telling people to come to Hennessy Mazda Buick GMC on Jonesboro Rd in Morrow GA to your dealership to purchase a vehicle and they will be treated GREAT!! More

Mark Cooper was awesome to work with buying our Mazda 6 We had a great experience with Mark Cooper. He was extremely knowledgeable and professional. What a hard worker. He did everything possible to ease ou We had a great experience with Mark Cooper. He was extremely knowledgeable and professional. What a hard worker. He did everything possible to ease our transition into a new car. We look forward to dealing with him in the future. More

used vw atlas purchase Took a little longer than I would have expected to complete purchase. Would have been nice if they had told me that it only had 1 key fob. Will add a Took a little longer than I would have expected to complete purchase. Would have been nice if they had told me that it only had 1 key fob. Will add about $400.00 to my cost. Costly surprise after the fact. More

Easy to work with. Compared to other Mazda dealerships, I found both the sales associate and the sales manager to be pretty laid-back and easy to deal with. There was no Compared to other Mazda dealerships, I found both the sales associate and the sales manager to be pretty laid-back and easy to deal with. There was no pressure or nagging to make a decision and the actual sale closed without any surprises. The dealership seemed to be a well-run operation I would recommend them to anyone based on my experience. More

Bob is GREAT!!!! Bob is the MAN!!!!! He takes over the moment I drive up until the time he tells me that it is finished, Pleasssssssssssssss tell the owner, manag Bob is the MAN!!!!! He takes over the moment I drive up until the time he tells me that it is finished, Pleasssssssssssssss tell the owner, manager that he is the best, from a Marine Vietnam war. More

They made the whole experience easy We saw the car we wanted online and went to the dealership. We were met by the friendly helpful staff. Lamichael Wilkins was our salesperson. He did a We saw the car we wanted online and went to the dealership. We were met by the friendly helpful staff. Lamichael Wilkins was our salesperson. He did a fantastic job. He made the process fast and easy. More