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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,094 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,094 reviews

December 09, 2019

Service at Frank Brown I utilized the service department for a recall assessment and it was quick, easy, and the personnel were kind and professional. We also bought a new t More

by ccloud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

ccloud, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

December 07, 2019

Rick Burton 2020 Honda Pilot During the busy week of Thanksgiving, Paul Vera in Sales and Dean in Service went above & beyond to prepare my new 2020 Honda Pilot Elite for me to le More

by Rick Burton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Rick Burton, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

December 06, 2019

December Full Service Prompt service and friendly staff helps for a satisfied customer. Quick and easy drop off and a simple phone call when finished to pickup and pay. More

by GDog56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

GDog56, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 06, 2019

Very courteous Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced More

by rebe.cell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry, Dan Bryant
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

rebe.cell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 06, 2019

Very efficient and friendly. Had it ready as we requested Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. More

by sstewart124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

sstewart124, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 05, 2019

Dan Bryant we have bought several vehicles from dan Bryant because he is an amazing salesman and treats customers with respect. He goes above and beyond to make More

by vmetz806
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

vmetz806, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 05, 2019

Quick and easy oil change. No appointment needed. In and out in just a few minutes with tires rotated and new oil. Very nice folks. Great price including a safety check. More

by johnsplace_43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry in the pay your bill area was very friendly and explained my bill to the T. Great Job. Very happy
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

johnsplace_43, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 05, 2019

Fast oil change service Everyone is always so nice and I never have to wait too long for services to be completed. They take time to talk and don’t just rush you along. More

by robyn_tepper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony V
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

robyn_tepper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 05, 2019

Recall work I have been very satisfied with the decision to use Frank Brown Auto for my purchase and with the work of the shop. They are prompt and efficient. More

by CNCHUFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

CNCHUFFMAN, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 05, 2019

Outstanding! Working with this dealership was a pleasure. A friend of mine recommended I look into a Honda similar to the one he owns. I followed through with him More

by sky.king.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

sky.king.5, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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