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Suburban Chevrolet
Eden Prairie, MN
2,540 Reviews
Thank you for visiting our website! Family-owned since 1925 and located in Eden Prairie, Suburban Chevrolet has always taken great pride in giving our customers and the Twin Cities area the best possible experience at our dealership. As one of the recipients of the "2010 Dealer of the Year" award, you can trust the representatives here at our Chevrolet dealership serving the Eden Prairie, Minneapolis, and Bloomington areas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,540 reviews
December 18, 2019
Unhappy with customer service personnel Very poor communication skills at check in for a Saturday am appointment. No eye contact, no greeting, zero interest in why I was there. Left the coun Very poor communication skills at check in for a Saturday am appointment. No eye contact, no greeting, zero interest in why I was there. Left the counter feeling stupid for bringing my vehicle in. After nearly 3 hours, left the service window feeling stupid for bringing my vehicle in. No worries, I will not be back for service or sales. Service Mgr, Tom called to apologize and that is fine but I will not be back. Thank you. More
by anncook3
Verified CustomerEmployees Worked With
Jeremy Anderson, Adam Arrigoni
Helpful December 18, 2019
Trunk popping open randomly We found Chevrolet had PI9024B for trunk popping open when car not running, brought car in for replacement relay, took two weeks to get part then a fe We found Chevrolet had PI9024B for trunk popping open when car not running, brought car in for replacement relay, took two weeks to get part then a few minutes to replace and we were on our way More
by JH-BARNARD99
Employees Worked With
Jeremy Anderson
December 17, 2019
Not so good of service My new truck of less than one year had a starting problem. So took it in under warranty. It took about a week to find a time slot that worked. I dropp My new truck of less than one year had a starting problem. So took it in under warranty. It took about a week to find a time slot that worked. I dropped the vehicle to be investigated and had the shuttle drop me at work. It was supposed to be a 1/2 day event. Unfortunately there was no communication back so I had to call after most of the day went by only to find out that it is a bad starter and there aren’t any available at this time. So it was put on order and I could just live with the starting problem until it came in. I was to get a call when it came in. And that was supposed to be 2 weeks. So after 3 I called to find out the part came in a while back. So scheduled an appointment a few days out. So again dropped and was told it would be about 2 hours. After 4 I called to find out the new starter was bad and they had to get another one in from another dealer. Expected in an hour and then 1 hour to put in. So about an hour later I get a call from the driver that they are ready to pick me up and waiting outside. Great thinking we are ready to go. Well not the case. I got there and it wasn’t done yet. Had to wait for another 2 hours+ And to top it all off someone there walked off with my nice stainless yeti. I would not recommend given my experience. More
by Time Wasted
Employees Worked With
Not sure who all.
December 16, 2019
Unexpectedly disappointed I have chosen a dealer centered service mainly because I expected that the materials and quality of service would be in line with the manufacturer and I have chosen a dealer centered service mainly because I expected that the materials and quality of service would be in line with the manufacturer and brand. This was not the case. I had the brakes and tires replaced in full and i don’t believe that the materials used were of the same quality as the original. The brake drums show rust already and the brakes themselves screech after sitting just overnight. In addition, after the brake and tire work, several of the wheels vibrated and I had to bring it back for balancing which was an additional charge and still not fixed completely. It was a much smoother ride on the old worn out products. Lastly I also had a key fob replaced and had called in advance to ensure the product was available. When my wife went to pick it up, she noticed that it didn’t have the valet key. She was told that the key would need to be purchased elsewhere and treated her with disrespect when she tried to understand. We have yet to find a place where this key is available as it is integral to the key fob including the loop to connect it to a keyring. Disappointed considering we were charged several hundred dollars for a half of a key fob. Frustrating. This is not the first time we have cordially provided feedback, have yet to receive a suitable response to our concerns and truthfully have several services that are not complete. More
by SCOTT.GANSKE
Employees Worked With
I don’t recall from memory
December 16, 2019
Pretty good waited too long Overall I’ve always had a good experience. This time the service guys seemed tired, stressed and it showed. I went in for an oil change, tire rotation Overall I’ve always had a good experience. This time the service guys seemed tired, stressed and it showed. I went in for an oil change, tire rotation and new windshield wipers. I waited in the waiting room for over 90 min. My car sat out in the parking lot, ready, for almost 30 min without anyone notifying me. I finally went outside and realized it was my car and went to tell them. I was extremely annoyed as I sat there for 30 extra min when I didn’t need to. The response I got back from the guy was “we quote everyone 60 min for oil change” in which my response was “ok and this was 90 min.” I get they’re busy, but the service experiences on Saturday are terrible compared to during the week. Something needs to change. More
by kaitlin.daeges
Employees Worked With
Not sure
December 13, 2019
Competent service, lousy appointment process My service experience was good. The work was done well. The appointment process was clumsy. I was one of the first female high-line service advisors i My service experience was good. The work was done well. The appointment process was clumsy. I was one of the first female high-line service advisors in the Twin Cities and I know you can find gals who are a little more knowledgeable about vehicles and the service process than the one(s) you have. More
by danygard
Employees Worked With
Tim Chvala
December 12, 2019
Service on new vehicle Darin made sevice appointment seamless for us. We received vehicle back after service as promised. I have no additional information to provide a Darin made sevice appointment seamless for us. We received vehicle back after service as promised. I have no additional information to provide and highly recommend you discontinue 25 word requirement More
by kurt.1.moats
Employees Worked With
December 12, 2019
Service Adam did a wonderful job of making things right. Service was done on my truck a week earlier. Tire wasn’t fixed correctly and battery needed to be cha Adam did a wonderful job of making things right. Service was done on my truck a week earlier. Tire wasn’t fixed correctly and battery needed to be changed. Adam made everything right. More
by JIMOLSEN62
Employees Worked With
Adam Arrigoni
December 11, 2019
One Phone Call My Dodge Sprinter Van's motor blew. Made one call to Fleet salesman on a Friday. Picked the New van up on Saturday. The deal and paperwork took les My Dodge Sprinter Van's motor blew. Made one call to Fleet salesman on a Friday. Picked the New van up on Saturday. The deal and paperwork took less then 2 hours!!!! Greg More
by Greg
