Big Star Hyundai

Unethical xxxxxxxx! (A person or business who uses unscrupulous, fraudulent, or deceptive methods in business.) Went on their website to get a quote to sell the xxxxxxxx! (A person or business who uses unscrupulous, fraudulent, or deceptive methods in business.) Went on their website to get a quote to sell them my car and it came back with a "Ron Carter Hyundai Offer" between 12K and 13K. I then received a phone call from a woman following up to see if I could bring the car in for further evaluation. I said I didn't want to drive an hour for them to low ball me and she assured me that I would receive at least what was already offered Plus an extra $500. I told her I would think about it and then decided to go there. I called her back and said I would bring the car by and again confirmed the offer with her. I drove the hour and Isreal took my keys to look at the car (which is in mint condition for its age). Then he had his manager look at the car before returning to present his offer. Well, turns out they could only offer 9k. When I showed him the offer from the website ( I did a screen shot) he said he didn't like that offer and that's all he could do. I asked to see the woman who contacted me and he said he didn't know her, she was in a call center and didn't know where it was. After I complained he said he would ask his manager to re-evaluate the bid but I didn't want to wait around for them to bump it up $50 or so I left to drive 50 miles home. Waste of time and bad experience with these people. I feel terrible for all the people they screw over and there were plenty of them that left negative reviews. I would give them no stars if I could. More

Everyone was friendly and did a great job at making everything go smoothly and efficiently. Truck was just as expected and washed and filled up while the paperwork was taken care of. Great job and than everything go smoothly and efficiently. Truck was just as expected and washed and filled up while the paperwork was taken care of. Great job and thanks More

Spitting mad! I wanted to test drive a Palisade Limited and this dealer showed online they had two. I called to verify this and was told by Bonnie they did and set I wanted to test drive a Palisade Limited and this dealer showed online they had two. I called to verify this and was told by Bonnie they did and set up with an appointment the next morning. I drove 50 miles to the appointment and was told they didn’t have them and never did. I was told all the Palisade Limiteds that came in were already sold. The salesperson had a pitiful attitude. I will NEVER go back and will spread the word. More

Drove all the way to this lot from Spring, Texas after being told fair price for a used truck. Once I arrive they marked the truck up over $6,000!! The sales guy tried to charge me financing charges ($2 being told fair price for a used truck. Once I arrive they marked the truck up over $6,000!! The sales guy tried to charge me financing charges ($2,000 more than advertised cash price) when I told him I was paying Cash. Plus, apparently, when you finance through these guys you have to buy a $2,995 maintenance package and add to that an additional $1,475 in what is described as "Fees" Now to make the situation worse, when I told the sales guy this new price was way to high, he goes to his sales manager and gets only the $2,000 in finance fees removed and tells me that I must buy the $2,995 maintenance package even though I intend to pay Cash for the truck. At that point I decided that I wanted to speak with the manager, after speaking with the manager he agreed to drop the $2,995 maintenance package but not the $1,475 in "fees." When I asked what "fees" were, I was told it was all the maintenance (oil change was an example given) cleaning and repair that they did to the vehicle prior to my purchase. (be that I did purchase it) Problem I had with that was according to the dashboard info the truck only had 44% oil life left and I checked the oil and it was clearly not fresh. When I told the sales manager this detail he agreed to drop $75.00 from the $1,475 (he said that's what they charge for an oil change) At this point I felt as if I had been lied to and that they was attempting to hustle me. The lie being the oil change and original quote given over the phone, the Hustle Being the $2,000 financing charge + the $2,995 maintenance package when I said I would be paying cash. My opinion of this place is they deal with low income or bad credit families and take advantage of the family'' excitement of financing a good vehicle. More

This is a review from someone who does not write reviews, and who especially does not enjoy shopping for automobiles at a dealership. Purchasing my auto through Ron Carter Hundai was a very positive and plea and who especially does not enjoy shopping for automobiles at a dealership. Purchasing my auto through Ron Carter Hundai was a very positive and pleasant experience, solely because of Jarred‘s professionalism. He was never pushy, but very delightful to deal with. He went the extra mile to get some paperwork that I was having issues getting. highly recommend him and Ron Carter in general. More

Excellent One of the best car-buying experiences I have ever had. Everyone was courteous and answered all of our questions. We believe we got a good deal. One of the best car-buying experiences I have ever had. Everyone was courteous and answered all of our questions. We believe we got a good deal. More

This place is a complete joke! Wish I could give them ZERO stars. If you don’t value your time then this is your place. They will shake your hand and tell you congratulations on your new purchase and the ZERO stars. If you don’t value your time then this is your place. They will shake your hand and tell you congratulations on your new purchase and then take that all away from you in the end. Trying to speak to a so called manager there is a bigger joke. You will get a regular sales associate impersonating a manager. Not a single person at this place returns calls NOT ONE! They even tried to put me in a vehicle that looked like someone just got back from mudding it was completely covered in dirt. This place has no clue what customer service is. So Scott, you were given my number to call me 2 days ago... still waiting for that call. You also got an email from me... still waiting on that reply back so I can fill you in on now the sales associate that is going around impersonating a manager like you... I had to dig to find who the general manager was and my goodness that would be you so wouldn’t that mean you should return my call or reply to my email?!?! More

The most painful, unpleasant, and displeasing experience If I could have given them negative stars, I would have. Buying a vehicle through this dealership was the most painful, unpleasant, and displeasing ex If I could have given them negative stars, I would have. Buying a vehicle through this dealership was the most painful, unpleasant, and displeasing experience I have ever had with any dealership. I started the negotiating/buying process over the phone and through email due to living two hours away from the dealership. After speaking with the salesman, who I believe was named Matt P, about prices I revealed a set overall or “out the door” price that I absolutely would not exceed. I was told by the salesman that he could get us at that price out the door or less, so I took off of work shortly after and made the trip up there. Upon arriving at the dealership, the salesman came out with paperwork with the "out the door" price outrageously over the price we agreed upon. So that day I left and went home without the car. The next day the salesman stated they were ready to make a deal on the car. After commuting 2 hrs again to the dealership, they did the same thing over again with unrealistic prices. I understand that is what selling cars is all about, but very inconvenient when you’re driving two hours one way each time under the pretense that there was an agreed upon price. We were approached by the salesman about purchasing a prepaid maintenance, tire rotation, and oil change package. I was not interested, but was conned into buying it after the sales manager told us that he would not negotiate on the price of the car at all unless this package was purchased. I should’ve ran out the door right then. I was told numerous times by the salesman, sales manager, and finance manager that this prepaid package was transferable to any local GM dealer as I live 2 hrs away and it’s just not practical to drive to the selling dealer for a measly oil change. I was told numerous times by the salesman that there would be a spare key fob/remote start that came with the car, it just had to be located and would be mailed to me with the license plates. We moved to the process of signing papers and after reviewing the papers, they had tried to throw in an extra charge of 2000, I guess hoping I wouldn’t notice and then played dumb when I asked questions about it. Here we are months later, I’ve called numerous times and still have not seen any sign of this spare key I was promised. I was contacted a week after buying the car and told they forgot to do a state inspection on the car and couldn’t get the plates until I went and got it done and sent in proof of it. Ok, whatever no big deal besides I was already charged for the state inspection which was financed into my overall cost and now I’m having to go pay again to get it done myself. Annoying. And here comes time to get my first oil change. I call to make an appt at a local GM dealership. All of my local dealers had no idea what this “prepaid maintenance package” was, stating they’ve never heard of it. I call Ron Carter and speak with someone regarding the package and was told that yes, it is in fact transferable and redeemable at any local dealer and that dealer would just have to call the number listed on the paper to honor it. I wait a week for an appt at my local GM dealer (remember because I was told it was only redeemable through GM dealerships) only to arrive and be told they will not honor it and have no idea what it is. I call this dealership a SECOND time inquiring about how to redeem this package after my local GM dealership denied to honor it. I spoke with another person stating it could only be redeemed at Hyundai dealerships, but promised once again that it was transferable to local dealerships. I made an appt with my local Hyundai dealership and after arriving a few days later was told by the Hyundai dealership that they had never heard of this package and also would not honor it. The kind service lady helped me call the “power protect” company which is the company this package is allegedly through. The company themselves said it is not a transferable package and is redeemable at the selling dealership only. So here I am paying 130$ for an oil change and also out of the couple thousand dollars I was FORCED to spend on this package. I called to speak with the pre owned sales manager, Tony, regarding this package and the fact that I was conned into buying it by multiple employees blatantly lying about its transferability. The sales manager told me again that it should be redeemable at any Hyundai dealer around the world and was unsure why it was not being honored. He asked to take my name/number and said he would look into it and call me back. Here we are 6 hours later and I still have not heard back and really don't expect to hear back from the now after reading a few other reviews. I have had nothing but problems since purchasing this vehicle and would strongly discourage anyone from doing business with this dealership. I can think of 5 different ways off the top of my head that they attempted screwing me over. I can’t think of a single positive aspect to my experience of buying a car from this dealership other than the fact that I love the car itself (thanks Chevrolet). But if I could drop the car back off to them, get my money back, and be free of dealing with these idiots I would do it in a heartbeat. Lesson learned. Don’t do business at Ron carter Hyundai/Cadillac unless you are ok with the employees feeding you a load of bull and telling you whatever lies necessary to earn a couple extra bucks. More

Mr. Hasan - great experience I wasn't exactly sure what I was going to buy. Mr. Hasan was patient and was key to my purchase. Great communicator and down to earth individual. F I wasn't exactly sure what I was going to buy. Mr. Hasan was patient and was key to my purchase. Great communicator and down to earth individual. Five stars for you! More

J Hasan was extremely accommodating and very helpful. I would surely recommend him. THANKS FOR A GREAT EXPERIENCE AND can't wait to enjoy the ride. would surely recommend him. THANKS FOR A GREAT EXPERIENCE AND can't wait to enjoy the ride. More