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Maple Hill Auto Group

Kalamazoo, MI

4.6
5,035 Reviews
Maple Hill Auto Group has been family owned and operated since 1995. We are proud to offer Subaru, Hyundai, Genesis, Volvo, Volkswagen and Audi sales, service and parts. 2015 was a big year for Maple Hill Auto Group as we opened our newly renovated state of the art facility, bettering our service to customers.
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5622 W Main St.

Kalamazoo, MI

49009

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Showing 5,036 reviews

November 25, 2020

I was able to book my appointment online and it was very easy. When I arrived for the appointment, the young lady who helped me was extremely nice and helpful despite being short staffed that day! More

by TRWCONSULTANCY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are happy to hear that the online scheduling went smoothly and that you had a great experience when you arrived. Please let us know if you need anything else in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 24, 2020

I really appreciated the direct, knowledgable, and responsive service I received. Ed Fitts has been very helpful in every aspect of the sale. He made it easy. I would definitely recommend. More

by doreencounterman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Fitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Maple Hill Auto Group responded

We're happy that Ed was able to get you into the perfect vehicle and that he was able to make the experience as easy and stress free as possible. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 24, 2020

I was delighted with Kelsey’s customer service after a hiccup with one of the service parts. Her response, calmness and focus on the customer was awesome. She certainly has CS as one of her core compete More

by Antonio Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis (driver)
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience with Kelsey in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 24, 2020

We have always received excellent service at Maple Hill Auto, for both our 2019 Audi Q7 and our 2019 VW Beetle convertible! Kelsey does a great job! More

by E48JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a great review. I am so glad to hear you had a great experience with Kelsey in the Audi service department. If there is anything else we can do for you, please give us a call. Morgan Tassell Customer Service Representative 269-342-6600 mtassell@maplehillauto.com

November 24, 2020

Cordial & gave me exactly what I needed in a timely manner. Did not try to upsell me on anything I didn't truly need. Do recommend. More

by TKO0505
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience with Steve in our service department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 24, 2020

Buying a Subaru from Maple Hill Auto Group was very simple. It was a great experience right from the start of driving onto the lot. Aaron was very helpful, low pressure and very easy to talk to. I i More

by Christopher
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Black, Greg Vinstra, Tim Born
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a great review. I am pleased to hear that you had such a pleasant experience with Aaron while purchasing your new Subaru. If there is anything we can do for you, please give us a call. Morgan Tassell Customer Service Representative 269-342-6600 mtassell@maplehillauto.com

November 24, 2020

waited 90 minutes for an appt for a simple oil change. Also, my dash shows I am overdue for an oil change, you didn't reset it or else you didn't actually change my oil....I don't know which is true. More

by JEAN.TANGE
Recommend Dealer
No
Employees Worked With
Not sure who I worked with
Nov 25, 2020 -

Maple Hill Auto Group responded

I apologize for the wait time for your oil change. There should never be more than an hour wait in the future, just call our scheduling department to schedule an appointment, and we'll be able to get you in and out. I also apologize that your service reminder was not reset, if you would like, please come in any time that is convenient for you, and we will have someone reset that for you. If there is ever anything else we can do for you, please, let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@yahoo.com

Nov 25, 2020 -

JEAN.TANGE responded

Well, I did have an appointment.... I was not a drop in.

Dec 01, 2020 -

Maple Hill Auto Group responded

I apologize for the confusion. I wasn't suggesting that you didn't have an appointment, I was just letting you know who to call and ask for when you call to schedule your next appointment. We look forward to talking with you! Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

November 23, 2020

Great customer care and auto service. I did not purchase my vehicle at the dealership but selected it over another one in South Bend because of the courtesy extended during my first phone call. More

by julscheid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Figg
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience with Maple Hill and glad we could make you feel welcome. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 23, 2020

The customer service at Maple Hill was professional and engaging. In fact, anytime I enter the building, your staff greets me with courtesy. Tim's professionalism is awesome. More

by SMITHBJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Born
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience with Tim in our sales department. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

November 23, 2020

Recently Phil helped my daughter her with the purchase of her new Hyundai. Phil and Matt were Awesome!!!! Had some recall work done on my Hyundai and Steve Nutt was right on top of it all. He should great c More

by SOLENCZUK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Steve Nutt
Nov 24, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we truly appreciate it. We are happy to hear that you had a great experience with both our sales and service departments. Please let us know if you need anything in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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