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Donley Ford of Ashland

Ashland, OH

4.7
510 Reviews

1641 Claremont Avenue

Ashland, OH

44805

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510 Reviews of Donley Ford of Ashland

May 06, 2021

Very friendly and speedy at the same time. Best thing was that it didn’t cost me anything because they found that I had some credits. Great service all around! More

by rrook1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service man on Monday night at 7pm
May 10, 2021 -

Donley Ford of Ashland responded

Thank you for the review. That is awesome, what a great surprise! We're so glad to hear about your positive experience and we look forward to assisting you more in the future!

May 04, 2021

I love Donley Ford in Ashland. Service department is wonderful. They are the reason I buy at Donley! Everyone is so helpful and make you feel just like family! More

by brockiep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
May 04, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We strive to make everyone as comfortable as possible! Thank you for being a valued Donley customer! We look forward to working with you more for years to come!

April 30, 2021

Took our transit in for bad front wheel bearing under warranty and was told they was fine and it is the tires with less than 33,000 miles on it. Have never had tires growl like this so took to another de More

by odot_dist3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
May 04, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We are sorry to hear about your negative experience. We are looking into this to make sure a mistake like this is not made again. If you would like to speak more about your experience please feel free to contact our Customer Relations Specialist, Connor, at your earliest convenience! He can be reached at 7403922222 EXT: 3004. Thank you!

April 27, 2021

Repeat customers and Once again Tegan listened to what my husband and I wanted and found what we were interested in. Donley Ford of Ashland offers a variety of vehicles and always has something we are intere More

by Jess_0788
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben, Tegan Moyer
Apr 30, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We love hearing from our repeat customers! We truly value your business and we will pass this on to Tegan and the rest of the team and we look forward to your next visit!

April 26, 2021

The staff was pleasant as always, service and news of defective lug nuts was disappointing. Ford and Lincoln should stand behind something as basic as a lug nut. I think a simple oil change should be exe More

by CHUCK188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
only worked with service dept.
Apr 27, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We understand your frustration. We will be looking into the situation to make sure we can avoid anymore future issues. If you have a moment and would like to speak more with our Customer Relations Specialist, Connor, please feel free to reach out. He can be reached at 7403922222 EXT: 3004.

April 22, 2021

Always treated with respect by courteous and friendly people. Appreciate the way they seem to care that I am happy and satisfied with the service provided. More

by JAL_56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer and service dept.
Apr 23, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We are glad to hear about your positive experience! We will share this with Ron and the rest of the team and we're excited to serve you more in the future!

April 19, 2021

Fast professional service performed by great people. Ron Kiefer's manner is outstanding, always friendly and curious, and makes sure the customer is always satisfied when the job is finished. More

by LEHR41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer
Apr 20, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We always enjoy hearing from our repeat customers. Your business is truly valued! We will share this with Ron and the rest of the team and we look forward to your next visit!

April 15, 2021

I always get a sincere and truthful evaluation of the service necessary to keep my vehicle running in a optimal manner! I believe that Ron and his coworkers not only care about providing excellent servic More

by Jebadi37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Apr 15, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We always appreciate hearing from our long term customers! We value your business and look forward to assisting you more in the future! We will surely share this with Ron and the rest of the team and once more, thank you for your continuing service with Donley ford of Ashland!

April 15, 2021

Fast and friendly service. My vehicle was done as promise. And the price was right. Salesman was very curious and friendly. Went up and beyond looking for us a vehicle of our choosing. More

by LISAWOOBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Apr 19, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We're glad to hear about your positive experience! We will surely share this with Tegan and the rest of the team and we look forward to assisting you more, in the future!

April 14, 2021

Good Service & friendly people. Ron always gets our cars in when they need service Drop off is easy & if we need a ride they always accommodate us. More

by DBRABENEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Keifer
Apr 15, 2021 -

Donley Ford of Ashland responded

Thank you for the positive review! We enjoy hearing from our repeat customers! We will share this with Ron and the team and we look forward to your next visit!

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