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Kelly Volkswagen
Danvers, MA
943 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs.
We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States?
Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 943 reviews
June 14, 2021
This man is an embarrassment to the Kelly Auto group. He is abusive, imperious, insulting, obnoxious, rude and arrogant. I tried to resolve a service issue with him. He lied and claimed he was the GM - I no is abusive, imperious, insulting, obnoxious, rude and arrogant. I tried to resolve a service issue with him. He lied and claimed he was the GM - I now realize he's an assistant. He literally waved his hand and said "You are dismissed" instead of trying to help resolve an issue. Because of this shameful employee I also, therefore, rate the dealership poorly. It's a strong statement that a company would employ and retain someone whose conduct is such. It can't be an aberration. This must be behavior they consider acceptable. More
by ebm
Helpful June 13, 2021
Returning customers: We received friendly, knowledgeable and professional service from Jorge Ochoa. Process of buying a ( another ) new Passat was easy. Thank you for “making it easy!” and professional service from Jorge Ochoa. Process of buying a ( another ) new Passat was easy. Thank you for “making it easy!” More
by Jerdens36
June 13, 2021
I am a fussy customer, I take great care of my cars and have had all manner of shoddy treatment by other dealers nearby (not Volkswagen.) Since starting with Kelly nearly 10 years ago (and 4 cars) I have have had all manner of shoddy treatment by other dealers nearby (not Volkswagen.) Since starting with Kelly nearly 10 years ago (and 4 cars) I have only had great service experiences. The entire team takes the concerns of the customer and their car seriously - even if for a routine oil change. Communication is top shelf and the quality of the work as well. More
by ShootCloser
Employees Worked With
Edward Pineault
June 05, 2021
Jorge was a joy to work with! I never felt pressured and he took his time getting me familiarized with the car. Will recommend to anyone looking!!!! he took his time getting me familiarized with the car. Will recommend to anyone looking!!!! More
by Natnessb
Employees Worked With
June 03, 2021
The overall experience with Jorge was wonderful. Very professional and knowledgeable. I highly recommend Jorge to make your buying experience easier and fun. Thank you! professional and knowledgeable. I highly recommend Jorge to make your buying experience easier and fun. Thank you! More
by Clos122886
June 02, 2021
Jorge helped me with buying my first new car in over ten years. He was kind, knowledgable and efficient. An All-Star who went above and beyond. years. He was kind, knowledgable and efficient. An All-Star who went above and beyond. More
by Bfarr414
May 29, 2021
Very helpful. Make the process very simple and stress free. Goes above and beyond. 100% would recommend to anyone in the market. Nothing but great things to say. free. Goes above and beyond. 100% would recommend to anyone in the market. Nothing but great things to say. More
by Steffen.hartwell
Employees Worked With
May 26, 2021
Working with Jorge and Kelly Volkswagen was an easy experience. They went above and beyond to solve a small situation. We are excited for our new vehicle! experience. They went above and beyond to solve a small situation. We are excited for our new vehicle! More
by Katie0324
Employees Worked With
May 25, 2021
Todo el servicio estuvo escelente, especialmente departe de Jorge Ochoa que es quien me asesoró, la tienda siempre muy limpia y el servicio técnico excelente también, aunque en realidad yo no soy la persona de Jorge Ochoa que es quien me asesoró, la tienda siempre muy limpia y el servicio técnico excelente también, aunque en realidad yo no soy la persona que está en esa fotografía More
by Amorel001
May 25, 2021
We are extremely pleased with the service and respect offered to my husband and I from the Kelly Volkswagen staff. From our first call with Brian Mitchell to our parting words with Jorge Ochoa, every asp offered to my husband and I from the Kelly Volkswagen staff. From our first call with Brian Mitchell to our parting words with Jorge Ochoa, every aspect of the leasing process was smooth and stress-free. We even came all the way from Rhode Island and will be back to get our next vehicle. Thanks again to Jorge, Brian and Noah. More
by Kathleensabet1
