McCombs Ford West

We would love thank Chris Gates for a great experience in buying our expedition. My wife truly loves her SUV. He is very knowledgeable and very patient. We never once felt pressured into buying anything. He buying our expedition. My wife truly loves her SUV. He is very knowledgeable and very patient. We never once felt pressured into buying anything. He got the job done and got it done quick. We will definitely be returning in the future and will be asking for him to help us with our next purchase. We will definitely be referring family and friends. We also were very pleased with the finance dept. Very helpful and quick. More

Extremely friendly! Great people! I will definitely come back to trade it in when the time comes. They will always have my business. Thank you. back to trade it in when the time comes. They will always have my business. Thank you. More

Chris gates is a very knowledgeable and professional person he made our buying experience awesome thank you very much would recommend to friends and family. person he made our buying experience awesome thank you very much would recommend to friends and family. More

I would highly recommend toya to everyone she wasn't pushy like other salesperson are just was very knowledgeable an sweet I would definitely recommend her thanks toya pushy like other salesperson are just was very knowledgeable an sweet I would definitely recommend her thanks toya More

Worst service ever. Over 2 hour wait, when my car was done, they called me on phone instead of coming out the door to tell me my car was ready (they came out to tell other customers). Adrian was rude an done, they called me on phone instead of coming out the door to tell me my car was ready (they came out to tell other customers). Adrian was rude and acted as if it was beneath him to help anyone. After I paid, he gave me the sticker to put on my windshield….what the actual &$(;)? There is no feeling quite like people making you feel like your are nothing more than an inconvenience to them. It was clearly too much to ask them to put the sticker on my windshield or for someone to come outside to let me know my car was ready. McCombs Ford has lost a once loyal customer for life! More

I took my truck to service dept to get A/C diagnosed. Was told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still cycles on and off every 10 seconds. I’ve been back 4-5 times. One of those times they told me my recirculation motor was the issue however other auto shops told me that it has nothing to do with the cycling of my A/C clutch. Also my cooling fans stay on as soon as I start the truck and stay on anytime I have the A/C on. It’s sounds so loud. The last time I picked up my truck I was again told nothing is wrong with it. Still dealing with the same issue. Not satisfied with the service department. I do not recommend this place More

We had a very bad experience with a recall on our 2020 Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 d Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 days fixed and gave us updated every day. Red McCombs should have more employees knowledgeable like him. Thank you Bernard ! PS Our Explorer transmission was about to cause us to have an accident More

Excellent customer service, would definitely recommend sales rep and dealership if looking to get out of a bad situation. They made miracles happen and got me this amazing truck. 👍 sales rep and dealership if looking to get out of a bad situation. They made miracles happen and got me this amazing truck. 👍 More

Excellent service provided in a timely manner. My special thanks to Adam Toba and LG Winfrey thanks to Adam Toba and LG Winfrey More

Absolutely love my bronco! Mark Jackson was super helpful and great communicating when my vehicle would arrive! Absolutely love that I went to McCombs Ford west! and great communicating when my vehicle would arrive! Absolutely love that I went to McCombs Ford west! More