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Lexus of Roseville

Roseville, CA

4.8
1,762 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,762 reviews

June 26, 2021

Nelson and lead mechanic were awesome!!! We didn’t expect to receive the car back so quickly. They also explained everything very thoroughly, very courteous and efficient. More

by JWISSENBACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jun 28, 2021 -

Lexus of Roseville responded

We love when we can exceed our guests' expectations for the auto servicing experience! Thank you for trusting Nelson and the rest of the Lexus of Roseville team with your business - we hope to have the pleasure of assisting you again in the future! Take care!

June 25, 2021

My husband and I had a wonderful experience. Yargo Basra was very kind and knowledgeable. My experience getting my first Lexus was a great one. More

by GIAROY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Jun 25, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are pleased to hear that Yargo took such good care of you and your husband here at Lexus of Roseville, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new ride!

June 25, 2021

Very nice and helpful people, efficient, although the loaner cars are so nice I am tempted to upgrade! More

by ANN232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Monschau
Jun 25, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Roseville, and we look forward to your next visit!

June 24, 2021

We were searching for a car for our daughter and connected with Scott Silverman at Lexus of Roseville. He was very knowledgeable and professional. We never felt pressured and were extremely glad we More

by JASVIRCHUMBER1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Lynn Slater, Scott Silverman
Jun 25, 2021 -

Lexus of Roseville responded

Thank you so much for trusting Lexus of Roseville with such an important purchase! We love to hear that Scott delivered pressure-free service, and we hope that your daughter absolutely loves her new vehicle. Safe driving to you and your family!

June 22, 2021

Comfortable, pleasant lounge. Appointment was easy to make. All service was completed and car washed. Communication during service time could have been improved. More

by SCARUTHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I was not assigned a service representative.
Jul 03, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share your feedback. While we're glad you had a pleasant service visit, we apologize that our communication left you wanting more. We will make a note of this to be sure we're doing all we can to provide a five-star experience going forward. We appreciate you choosing Lexus of Roseville and hope to see you again soon! Best, Jay U. - General Sales Manager - 916-472-7422

June 22, 2021

I always feel well taken care of at Lexus Roseville! The customer care is exceptional. Thank you Ashley for the top notch customer service! More

by SUPERSWAANK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 23, 2021 -

Lexus of Roseville responded

We strive to take amazing care of our customers and guests, so this review is music to our ears! Thank you for doing business here at Lexus of Roseville and for sharing your feedback - we hope to see you again next time!

June 19, 2021

It is surprising to see that just doing a tire rotation costed me $48. In this tire rotation nothing was checked as per feedback. Would have been good to know the pricing in advance on website. More

by SUDEEPSARKAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Jul 03, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us this feedback. We do strive for competitive pricing here, and I would be more than willing to speak with you directly about the cost and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, Jay U. - General Sales Manager - 916-472-7422

June 19, 2021

I have very happy with my service experience at Lexus of Roseville. My only inconvenience was that the advisor called my husband's number to let us know the car was done instead of my number, which was awkw More

by BEZISBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jun 20, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share your feedback! We're glad to hear that your recent service visit was a breeze, and we'll be sure to make a note of the mixup with your contact information. We are sincerely grateful for your business and hope to see you back at Lexus of Roseville again down the road!

June 18, 2021

Lexus of Roseville is super thorough when it comes to service. They found items that could have become real problems. We were also able to take advantage of the extended warranty we had purchased with More

by LAKEWAGON67
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Scott Williams, Brent Colley, Matt Anhaiser
Jun 20, 2021 -

Lexus of Roseville responded

Thank you for your incredible review and loyal business - it means the world to all of us here at Lexus of Roseville! It is truly our pleasure to take care of you and your vehicle. Safe travels and come back again soon!

June 16, 2021

Yargo made the car buying experience very easy. I really appreciate his update during the 1.5 month period I waited for the car. I highly suggest for all car people searching on the internet for a Lexus to More

by SALEMMASHAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Jun 16, 2021 -

Lexus of Roseville responded

It makes our day to hear that our team gave you an easy, top-notch purchase experience! Thank you for trusting Lexus of Roseville with your business, and for stopping by to leave a great review. Enjoy the ride in your new car!

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