Town East Ford

It was an excellent experience. I the customer service was perfect and made sure I got what I need. It was my first getting a car and I felt no pressure or stress. was perfect and made sure I got what I need. It was my first getting a car and I felt no pressure or stress. More

Anuj was great during the finance process of the vehicle and worked with me to ensure that i was able to help negotiate the deal i was looking for, within the parameters that I wanted to hit. He was very pe and worked with me to ensure that i was able to help negotiate the deal i was looking for, within the parameters that I wanted to hit. He was very personable, not pushy or utilizing tactics to push me in a direction, and when i pushed back against something he respected my opinion and made me feel equal. He negotiated a great financing package with different banks for me and went to bat to ensure i got the best rate possible. My fiance and I own our own business, so the verification of funding/payroll/expenses etc. can be revolving and he was able to navigate this in order to create a smooth buying experience. Would love to work with him again in the future. I am not sure what area of the business Vinny works in directly, i understand that he was maybe the manager on the pre-owned side or of the internet sales but in any case he was also incredible. He saved the deal 100% and is the reason that i stayed to finish buying the vehicle. I already had my mind made up that I was not going to buy this truck and i was going to move on to another vehicle based on my experience with michael up to this point. But when Vinny came over he was reasonable, personable, down to earth and did not have an ounce of "car business slyness" in him, i know obviously he still was pushing for the dealer and sales person to make money on the deal, which is fine but he wasn't trying to unnecesarily take advantage of the consumer. Very awesome guy. My only negative feedback about my experience with Town East was centered around Michael, my sales person. I am not trying to be the unreasonable client or customer, as i referenced my fiance and i own our own business but i really want to provide this feedback in the interest of helping grow the employee for a better experience for everyone else moving forward. I understand that Michael is a great salesmen and that he probably posts very high numbers at Town East and generates a lot of revenue but he very much embodies and exemplifies everything that everyone hates about the car buying experience. The entire time that i was trying to coordinate purchasing this vehicle in the 3 days leading up to me coming to Town East he was always bothered and put out by my questions, and continually kept reminding me how busy he was, how many clients he had, how he didnt have time for this in between appointments etc etc. and the only thing he was interested in was trying to get me into the dealer in person. Which is great thats fine i get it, but everyone nowadays myself included is not going to respond to the pushy sales tactics and template matching trying to get a customer in the door as fast as possible, set the appointment and close a deal. I was traveling over 1000 miles for work in the 3 days that i was in texas and i needed to get as much information as possible before i drove to the other side of dallas and rescheduled meetings. Once i was there in person he was not very nice, nor personable, nor helpful, nor even excited really once i purchased my vehicle. Everything to him felt like an obligation and that i should be thanking him for the opportunity to buy a car from him. In todays market and car business people are just over this attitude from salesman and the car buying tactics. The only reason i bought from town east is because this was the best vehicle and the one i was most interested in, i went to four other dealers prior trying to find a different deal that i could work solely because of how michael handled everything leading up to our encounter. Once i was there Vinny and Anuj saved the deal but he desperately needs to work on his attitude and leave the car sales attitude and tactics in the '90s. I didnt want to leave Town East a bad review based upon his performance solely because everyone else was great so i still awarded the 5 stars but it was only because of the other partners. More

Matthew was great. He l definitely was customer oriented. Finance department was great as well even ended up saving me some additional money. This is the 2nd car I bought from here and I look forward to con Finance department was great as well even ended up saving me some additional money. This is the 2nd car I bought from here and I look forward to continuing that relationship. More

QUINN was an amazing sales rep. He wasn't very pushy, didn't pressure. Answer all of all concerns and very knowledgeable. I would highly recommend Quinn to anyone. Very respectful and polite. Love the ex didn't pressure. Answer all of all concerns and very knowledgeable. I would highly recommend Quinn to anyone. Very respectful and polite. Love the experience considering I have never bought a Ford and he made the experience so easy and non stressful. Thank you Quinn More

Town East Ford is always clean and everyone working here has always been super friendly has always been super friendly More

Andrew Page was very knowledgeable and attentive to our needs. He was patient and didn’t try to push us in to anything which in turn, made for a wonderful experience. We would recommend him to anyone buyin needs. He was patient and didn’t try to push us in to anything which in turn, made for a wonderful experience. We would recommend him to anyone buying a vehicle in the future! More

Town East Ford has gone above and beyond for my family once again. I definitely recommend them to all my family and friends! once again. I definitely recommend them to all my family and friends! More

Cas has great customer service very patient working with his clients to put a smile on there face! his clients to put a smile on there face! More

Michael was a pleasure to work with. I went to four other Ford dealerships and had a negative experience. I will return to Town East Ford for my next car! Ford dealerships and had a negative experience. I will return to Town East Ford for my next car! More

Easy access from the highway, clean offices with friendly employees, Dallas in particular and it’s close to home. employees, Dallas in particular and it’s close to home. More