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Indy Auto Man

Indianapolis, IN

3.8
1,331 Reviews

4031 S East St

Indianapolis, IN

46227

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Showing 1,331 reviews

January 27, 2023

Very nice atmosphere and everyone I dealt with was helpful and friendly, especially salesman Kevin Dunn. Only reason I can't give 5 stars is that car was not detailed as well as it should have been b More

by cw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Rhiannon
November 12, 2022

Enjoyable car dealership experience. Surprisingly pleasant and no hassle. Was in and out within glee hours. More

by Marina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val Y.
November 08, 2022

I like the way Victor treated me in spite of knowing about my financial situation. He truly cared, listened to my needs, and worked hard with Noe to get me into a perfect used car for my family. More

by Jeny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor G., Noe G.
October 16, 2022

Hello, Unprofessional scammer. I sent the application on credit, which I wanted to buy. After 1 day I got a reply that I am approved. I gave all the info, informed my wife that we More

by adam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve G
September 08, 2022

Nice facility. Friendly staff. Our salesman Evan was very helpful. Would have given 5 stars but only got a half tank of gas and one set of keys. Would more than lik More

by Shane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
July 19, 2022

Had an appointment with Victor G. Called two hours in advance to check if a vehicle was still available to purchase. I drove an hour to the dealership and when I got there they said t More

by Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor G.
June 18, 2022

Very frustrating experience. I scheduled a test drive. They knew I was coming from out of town for it, with the intent to buy. Had filled out financing forms before the scheduled More

by Javier M
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Murat, Aamir & Candance
May 28, 2022

The WORST dealership I have ever worked with. They tried to rip me off with bogus fees and add one plus quoted me an interest rather of over 13% when I went down the street and was quoted 6.2% b More

by Indybuyer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kevin
Jun 01, 2022 -

Indy Auto Man responded

We are sorry for your experience, we are in the business of selling cars, not ripping off customers. We don't have any fees other than what is listed on the website. We are upfront with all of our fees and have every fee itemized on our paperwork, website, and deal communications. We do have additional products which we sell just like any other dealership. Our customers may purchase these products to protect their investment or they may decline to purchase them if they do not see the value. As for our financing, we use multiple lenders that can finance customers in any credit range. The rates we present are based on the approvals we receive from these lenders. If you went down the street and got quoted half of the rate we quoted you then there is a good chance you chose to get approved on a newer vehicle, with more money down, and/or with a cosigner. We do not makeup rates, we simply provide our customers with the same rates they would receive should they walk into a bank or credit union. Once again, we apologize that we could not meet your expectations. We hope you find the car you are looking for at the rates that meet your needs.

May 25, 2022

I told them I would buy a car and they sold it from under me. They only want your money. Your business is irrelevant to them. More

by s.conner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zane
May 26, 2022 -

Indy Auto Man responded

Mr. Conner, I'm sorry that you were not able to purchase the Tesla you came in to look at. We are a car sales company and our job is to sell cars. We are transparent with each customer about our policy for holding vehicles. We only hold vehicles for customers who are driving over an hour away and are either pre-approved for financing or have sent us a copy of their cashier's check. In this case, we were still discussing final numbers when another customer came in and purchased the Tesla. It is unfortunate that you feel we deserve a one-star review for this service, we wish you the best.

April 23, 2022

Good experience, Steve Garwood was professional and knowledgeable of the business, had minor problem Matt Scott took care of it right away, will use there service department for future service. More

by bugh.bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Scott at repair very nice and helpful, Steve G