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Lexus of Orange Park

Jacksonville, FL

Overview
Reviews
Vehicles
4.8
450 Reviews
Call Dealership (904) 777-5100
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7040 Blanding Boulevard

Jacksonville, FL

32244

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Showing 450 reviews

June 13, 2022

Customer service was phenomenal! !! My sales rep Ericka was very honest and polite throughout the entire process. I will highly recommend her to my family and friends. More

by jojo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericka Richardson
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Jun 13, 2022 -

jojo responded

Customer service was phenomenal! !! My sales rep Ericka was very honest and polite throughout the entire process. I will highly recommend her to my family and friends.

Jun 14, 2022 -

Lexus of Orange Park responded

Thank you so much for this excellent review! We're thrilled that you enjoyed working with Ericka and our team here at Lexus of Orange Park. We hope to see you again in the future!

Helpful
June 10, 2022

Everyone at the dealership is very pleasant and helpful. My service writer, Susan, took the time to explain my service completely More

by D_digioia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Kay
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Jun 10, 2022 -

Lexus of Orange Park responded

We are absolutely thrilled that you enjoyed working with Susan and our team here at Lexus of Orange Park. We hope to see you again for future service on your vehicle down the road!

Helpful
June 04, 2022

Found out that they only sell cars locally. Not certain that is legal and don't think Lexus HQ would be happy to find that out. Since I was not local they refused to discuss sale of their lis More

by AMG Owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Misty Reiser
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Jun 06, 2022 -

Lexus of Orange Park responded

I am sorry to see that you did not have a successful experience working with us. Unfortunately, we have extremely low vehicle inventory and do not have enough new vehicles to accommodate our customers here in our local market. Many dealerships have taken this temporary stance to only sell new vehicles in the local market until vehicle supply improves. I apologize we were not able to sell you a vehicle at this time. These are certainly unprecedented times and we would never have considered not selling a vehicle before based on where someone lived, until recently. We hope these global shortages will end soon and we can get back to having a normal supply of vehicles. Best, Brian Zehren - General Manager - bzehren@fieldsauto.com

Jun 06, 2022 -

AMG Owner responded

Given your restrictive dealership policy, recommend that your advertisements for vehicles that go nation-wide include a statement about your limited sales area. That way you don't waste busy executives time, like mine, pursuing vehicles that you don't intend to sell to them. While this dealership policy can easily be construed as discriminatory, I chose not to pursue that avenue. Respectfully, Bob

Helpful
June 03, 2022

Lexus of orange park is top notch my sale person was very helpful as matter of fact we bought two cars from him More

by Tolliverjohn3419 poptolliver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal zmaldonado, Tony Todisco, Jennifer Crane
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Jun 06, 2022 -

Lexus of Orange Park responded

Congratulations on your new vehicles! We are happy to hear that you had such a positive and successful experience working with our team. Thank you for choosing Lexus of Orange Park!

Jun 07, 2022 -

Tolliverjohn3419 poptolliver responded

Correction, For several years in the past we have purchased at least 7 New Lexus but the last 2 from Orange Park Lexus were preown and the persons that I referred to were very helpful Thanks

Helpful
May 27, 2022

Courteous, knowledgeable and responsive to your needs service department. Special thanks to Susan who did an excellent job that make you want to return. I did not purchase my car here, but if the servi More

by Bigsis1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Kay
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May 27, 2022 -

Lexus of Orange Park responded

Courteous and responsive are words we love to see! Thank you for leaving Lexus of Orange Park a five-star review and giving a shoutout to Susan. We are happy to hear she did an excellent job working on your vehicle. See you down the road!

Helpful
May 25, 2022

Jennifer C is thee best service advisor-always professional yet friendly. Provides the very best service. The dealership is great, always enjoy their cafe. More

by Meg’s IS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Crane
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May 26, 2022 -

Lexus of Orange Park responded

We're glad Jennifer and the Lexus of Orange Park service team are always such a pleasure to work with, Meg! Thank you for your business and fantastic review - we'll see you again next time!

Helpful
May 11, 2022

My vehicles have been serviced at Lexus of Orange Park for over 20 years and have always been met with very friendly and professional people. Jennifer is another who makes my service experience so easy an More

by Tadduke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Crane
Report | Print
May 12, 2022 -

Lexus of Orange Park responded

Thank you for taking the time to share! We appreciate your business over the years and are so glad to hear that are confident in Jennifer and the team to get the job done. Drive safely, and we hope to see you back again at Lexus of Orange Park!

Helpful
May 10, 2022

This dealership is very professional and honest. They respect your time and treat you fair. More

by MarkP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Crane
Report | Print
May 11, 2022 -

Lexus of Orange Park responded

Mark, thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Lexus of Orange Park team. Drive safely, and we hope to see you back again down the road!

Helpful
May 07, 2022

Jennifer Crane is an exceptional Service Advisor. Very thorough, very up to date on my vehicle. Always kind happy to see and work with me. The service is outstanding. If I QUESTION ANYTHING I AM A More

by Bstuart1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Crane
Report | Print
May 09, 2022 -

Lexus of Orange Park responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jennifer and the Lexus of Orange Park team. Drive safely, and we hope to see you back again down the road!

Helpful
May 04, 2022

My last visit was an absolute travesty I was so stressed out while and after speaking with Brett because I was told and texted something entirely different ahead of my visit than what they told me when I go More

by dlkaneer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett, Eric
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May 06, 2022 -

Lexus of Orange Park responded

I am very sorry for the crossed wires here. We strive to provide clear communication every step of the way and it is disappointing that we missed the mark. If you have any outstanding questions or concerns, I would be grateful for the chance to clear things up and assist you from here on out. Please don't hesitate to be in touch. Thank you, Jomar Cabanawan - Service Manager - (904) 777-5100

Helpful
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