Walker Ford

Been back three times they still haven’t gotten it right yet.Going back tomorrow and will try again yet.Going back tomorrow and will try again More

Walker Ford has an excellent service department. Mike Murray always with a smile checked me in, kept me informed throughout, and gave me a call when my truck was ready to go. Great job!! Mike Murray always with a smile checked me in, kept me informed throughout, and gave me a call when my truck was ready to go. Great job!! More

Professional and top notch. Thank you Mike Murray for being so helpful. You keep my wonderful old car in tip top shape. Thank you Mike Murray for being so helpful. You keep my wonderful old car in tip top shape. More

I've been going to this dealership for years and the service is always great. service is always great. More

Over 3 hours for an oil change & tire rotation when initial guidance was an hour and a half. After paying the bill, I walked out and noticed my oil filler cap sitting on top of my hood. I went back in initial guidance was an hour and a half. After paying the bill, I walked out and noticed my oil filler cap sitting on top of my hood. I went back in and asked a gentleman in the service department if they left it off during the oil change. He responded with "I don't know. I'm a porter" and walked away. I spoke to another service department employee (Ryan?) and he went out, popped the hood and replaced the oil filler cap. As I pulled away, I called my service advisor - Mike Murray - and left him a voicemail telling him what happened. As of today, still no call back or response. When I arrived home, I noticed oil dripping on the floor of my garage. I called Walker Ford back and spoke to Amy - telling her that the oil filler cap was left off and I have oil leaking on the floor. I asked her to have Mike or the service department manager call me back since I was now very concerned that the filter wasn't secured or the oil pan plug was leaking. It has now been more than 24 hours since my request and to date I have received no calls, e-mails, texts, or any communication from someone Walker Ford. To say that I am extremely unhappy about my 2nd experience with Walker Ford would be an understatement. I recognize that the service bays are experiencing serious staffing shortages (everyone working there talks about it). But if that is the case, simply reduce the number of appointments you take and at least offer the few customers you have a more reasonable level of service. More

Dan and a young lady in the service department, treated me like a king. The waiting time was minimal. The waiting room was fantastic. A very pleasant experience, indeed. Very happy with the work done and t me like a king. The waiting time was minimal. The waiting room was fantastic. A very pleasant experience, indeed. Very happy with the work done and the price point. Bill Roemer More

Needed to have oil change and 20. 000 mile going over. Well my other ford dealer could not get me in for a month and taking appointments only. Called to walker steve got me in next da 000 mile going over. Well my other ford dealer could not get me in for a month and taking appointments only. Called to walker steve got me in next day and ready for my out of state trip. Good job and now my service dealership More

Excellent service. There is a wait for appointments and they are very busy - every bay if filled and lots of technicians and mechanics so they seem to be the “go to pla There is a wait for appointments and they are very busy - every bay if filled and lots of technicians and mechanics so they seem to be the “go to place” for service and repairs. Been going there for several years now since becoming Florida resident and I have always been very satisfied. I’m making a trip to NJ and needed oil change and safety check and they squeezed me in. Very reasonable price. Just waiting for more new Expedition inventory and I plan on buying there because of service. More

Service personnel were courteous and very informative as to the things they were going to do. The waiting area was very comfortable. to the things they were going to do. The waiting area was very comfortable. More

the worst customer service, I took it early Monday morning and it was delivered to me on Friday 5 days and not a single call I had to call to see what was happening and it was not a big job morning and it was delivered to me on Friday 5 days and not a single call I had to call to see what was happening and it was not a big job More