Hendrick Chevrolet Cadillac

Jen Ceilma is FANTASTIC! ! She is definitely the one to go see if you need a new or used vehicle. She works with you with no pressure! Can't say enough about her! Thanks ! She is definitely the one to go see if you need a new or used vehicle. She works with you with no pressure! Can't say enough about her! Thanks Jen for all your help in getting me into the perfect car for me!! More

I can ONLY give them a ONE STAR because Paige and Malek were never on the same page. It took over a week to get a Buyer's order and still they missed the point. They either didn't talk to each other or Mal were never on the same page. It took over a week to get a Buyer's order and still they missed the point. They either didn't talk to each other or Malek wasn't telling me things in good faith. I was going to come there and test a used 2021 Cadillac CT4 V. It didn't matter because they SOLD the car while I was negotiating a deal (02/09/24). They are terrible. Explain how they didn't even now about it NOT in stock?? AVOID them and shop elsewhere. Just another Hendrick dealership with poor management. More

They do not know what they are selling you and move like snails. Save money. snails. Save money. More

Some of the staff lie and lie . They give you the round around time and time again Very customer service They give you the round around time and time again Very customer service More

Thanks to TJ for his fast excellent service on my Traverse. Highly recommend Hendrick chevy for an oil change. Traverse. Highly recommend Hendrick chevy for an oil change. More

Extremely positive experience! Daron in Sales is the most courteous salesperson I’ve ever dealt with. My son worked with Daron to reach a deal on a truck he’s been wanting for some Daron in Sales is the most courteous salesperson I’ve ever dealt with. My son worked with Daron to reach a deal on a truck he’s been wanting for some time. He told me how helpful Daron had been & when I went in later that day to sign, I saw exactly what he was talking about. Daron was friendly & personable & overall great to work with. Our entire experience there, from sales to signing the papers, was very positive! More

The service department was good but not five-star. My CT6 plug-in hybrid had an issue with the cooling of the propulsion battery, which prevented me from charging the car. The service department ultim My CT6 plug-in hybrid had an issue with the cooling of the propulsion battery, which prevented me from charging the car. The service department ultimately diagnosed the problem and correctly it under factory warranty. The technician provided a detailed description of the diagnosis, the issue and the several steps needed to correct it. This was better than what I usually get from other car dealer service departments. I am removing one star for the poor job they did on handling my appointment. I made an appointment online and entered all the requested information including the vehicle and the fact that it is a plug-in hybrid. The first available appointment was a week later, which was a Friday morning. The service advisor told me, that he would call me as soon as they have a diagnosis. When I had not heard from him at the end of the day I called and he told me, they had not had a chance to do the diagnosis. He said they would get to it either Saturday or latest Monday morning. I did not hear from the service advisor on Monday or Tuesday. When I called Wednesday morning, he said he did not get an update from the technician but would walk to the back end of the shop to talk to him. After a while he came back and said that the technician had not started the diagnosis. That is 4 working days after my drop-off on the scheduled appointment day! The service advisor explained that the technician, who is certified to work on plug-in hybrids, is also the guy who works on transmission. He had another transmission job in his bay and could not work on my car. I always thought I make an appointment with someone for exactly the purpose to get a spot on their busy schedule. In the end it seems like they performed my car's diagnosis later that Wednesday. The repair did not require ordering any parts and the car was ready for pick-up in the afternoon of the next day. I guess, next time I will call the service department shortly before my appointment to make sure that the specialized technician is indeed available on the day, I am scheduled to bring my car in. Since this is a combined service department for Chevrolet and Cadillac, I have to assume that this type of scheduling problem can happen to all Chevrolet Volt PHEV and Bolt BEV owners, too More

Purchased a 2017 Ram from Daron. I came to look at a Ford F150 that was to be transferred to Monroe from Charlotte. Unfortunately, the Ford was no longer available and Paige looked I came to look at a Ford F150 that was to be transferred to Monroe from Charlotte. Unfortunately, the Ford was no longer available and Paige looked at options and found the 2017 that had recently been traded in but had not been cleaned up yet. After some reasonable negotiations on trade value and requested additions we closed the deal. Daron was great with no pressure and Paige was very open minded on making the deal work for me. Good experience with good people all around. More

We had an AMAZING experience with Matt (again). Our family has purchased 3 Chevy’s from him in the last couple years and he is terrific to work with. He is extremely knowledgeable about both the Ch Our family has purchased 3 Chevy’s from him in the last couple years and he is terrific to work with. He is extremely knowledgeable about both the Chevy and Cadillac lines and is definitely working for you to help you find the right car as well as will do what he can to get you into it at a price that works with your budget. Do yourself a favor the next time you’re looking to purchase a Chevrolet or Cadillac and go see Matt at Hendrick Chevrolet of Monroe. More

My husband and I purchased a new 2022 equinox on 4/2/22 the experience was outstanding. Malek Luckey was very professional he really listened to our needs and went above and beyond to try work with us with the experience was outstanding. Malek Luckey was very professional he really listened to our needs and went above and beyond to try work with us without making us feel pressured to buy. He was polite as well as attentive .We absolutely would recommened as well as purchase a vechicle in the future ! More