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Needed a new battery. - hewittjb
My wife needed to be at work in 2 hours, they got her in and battery changed in 35 minutes. She made it to work on time, awesome job!
Top Reviewed Specialists At This Dealership
Lease Retention Director
Fabulous Service - Shari
I'm not a new customer to Findlay Honda in Flagstaff,Az. I moved to Flagstaff 3 years ago and was advised to take my Honda Civic there for maintenance and I have always been very satisfied, so when I decided to purchase a new car, the first place I went was Findlay Honda. I have given my 2012 Honda Civic to my Granddaughter and my Daughter has a 2012 Honda Civic and is also a Findlay Honda customer. 3 generations of satisfied Findlay Honda customers.
Friendly - LiaGuzman
The service was great, very friendly I do recommend to all of my friends and family .allan Hendrix is an awesome person very professional and always making sure you are been taking care.
Senior Internet & Leasing Specialist
DEALING WITH RIDICULOUS CUSTOMER LIKE PROFESSIONALS! - Ryan I.
SOME CUSTOMERS ARE RIDICULOUS! This time I am that customer and everyone at Honda of Superstition stepped up. No matter how small the item I made it a big deal and felt valued at each complaint.
I have been shopping for a couple of months and final came down to the Accord and Camry. Which hands down the Accord felt more updated versus an out dated Camry. Not to mention, the sales staff at Honda where so much more professional. There was no high pressure sales going on and we felt like they valued our business.
I do not want to go through all of the small things I complained about but will tell you there was no hesitation to make it right. My salesman was Mike Lacey, sales manager who also reached out was David Hernandez and in service I worked with Rollis.
If this team could put up with my constant back and forth as well as dropping off the vehicle and having to get a rental. I also complained about getting a rental versus a courtesy vehicle and my go to service rep Joseph Hurtado explained the new vehicles used for courtesy vehicles were being returned damages such as rims being scraped by curbs, door dings and additional damages but did not confirm this was why they discontinued the courtesy vehicles. He offered to get the service manager to confirm exactly why I had to get a rental but I declined because that made sense enough.
All I know is I live closer to San Tan Honda and for some reason Honda of Superstition has always won my business since 2008. This is our 5th Honda. Sales and service have always treated us as valued customers but again, as reviews go, I still shop their business each time and they continue to step up!
Thank you Honda of Superstition!
Internet Sales Manager
Great Service - New Yorker2012
People are nice and know what they are doing. They tell you exactly what you need to know about your car. The important things that need to be taken care of. There one closer to me but I prefer this one.
Internet Sales Manager
sales and leasing professional
Very Professional - Jen19
Julian was a absolute professional and all around great person to work with. I highly recommend him if you are looking for a vehicle. He was thorough on the products and features!
Sales & Leasing Consultant
Excellent Service - Gilda
My Honda CRV needed a recall to replace the airbag inflator. From start to finish of my visit to Honda AutoNation, service was excellent, professional, and all done within an hour. Arthur Bigelow, service advisor, was very informative and pleasant.
Thank you, Gilda
The Best! - Stephanie
Loving my new car! Great service! I will definitely be recommending friends and family to this place! They made it very easy to buy my first car!
Smooth Experiance - Lynn Marble
Easy to work with and no pressure. Very pleasant experience. Dealer locally ticked me off so I called Mike and he was happy to work with me.
Everyone is welcoming. - Mr. Russell
Eric has a professional approach to customer care. Eric acknowledges me as I walk into his service center no matter how busy the staff is. Eric listens and assures me the work will be done right the first time. Everyone at Yuma Honda makes sure my experience is excellent. Thank you to everyone, especially the service techs who work on my Honda.
great experience - Ladybug
Very happy working with Craig and Yousiff. Work great together. Price good and Yousiff has been there whenever I needed more help understanding the electronics
Excellent service - V Arenz
Fernando Salazar was excellent in getting the service done completely and accurately. He was thorough is explaining everything to me. Great service. Would use again.
David the salesman was great!!!! Helpful above and the requi - Me
David salesman was terrific Professional, patient, extremely knowledgeable.helpful way above and beyond normal.
On the other hand the Financial nur was pushy to the point of me thinking to stop the sale and leave. He would not listen to my NO and kept on selling warranties, talking over me and baseicly inferring that I was stupid not to add warrenty. When he FINALLY stoped pushing he was short and no longer friendly.i left with a bad taste in my mouth thinking I was glad to get out and not come back
Worst experience ever with Service Advisor Brandon - Jason.Thai
I bought a used 'certified' 2006 Honda Odyssey from Autonation with a warranty. So far it's been an awful experience as of late. Brandon my service advisor wasn't very pleasant to deal with over the phone. I had my vehicle towed to their dealership due to something draining my battery on June 17th. I was told my AC Clutch Relay needed to be replaced in which I ended up paying about $450 to have them fix. Originally they quoted me $675 but since my "warranty expired" just days before this happened he offered to help me out with a discount... 3 months later the same problems occurs and so I have it towed there again!! (towed there Sept 9th at around noon.) I get a call from Brandon asking "what's wrong with the vehicle?" I tell him the issue and that I had brought it in before for the same problem. He immediately tells me that it's the alternator and that he has no clue why they worked on my AC Clutch Relay in the first place. He calls me back at the end of his work day only to tell me that they couldn't run a diagnostic because my battery was failing and that I'd need a new one... Oh and also they wouldn't be able to start doing the diagnostic until the next day... However, he did offer a complimentary vehicle for my wife to drive while the van was being fixed but it's kinda hard when she's the only one at home with 4 kids and I'm out of town for work. We've got no family to help drive her there either. Well, we agreed to buy a new battery to run the diagnostic and of course they say alternator is bad... Total cost for new battery and alternator came out to $990 plus the $450 I spent on the "AC Clutch Relay that needed to be replaced" 3 months ago.
Brandon offered to have the vehicle delivered since "they don't come out as far as where I live" but at the end of the day... He lied. Not only did he lie about that but he also lied about not having any shuttle service in the area that I lived in because I've had a shuttle driver drop me off home several times when I was getting my oil changed there. Most likely they lied to me about the "AC Relay clutch" as well...
I think this shop needs to be investigated or atleast this Brandon guy. I truly feel like I got bamboozled. I'm going to do my best to report this business for all their fraudulent activities and I hope karma hits them where it don't shine! What ever you do don't deal with a guy named Brandon with an east coast accent! He will rip you off like no other!!
Bait and switch - Dave Whitman
The short of the story is they advertise a sweet car and then when you get there it's been sold just a half hour before you get there.
Called that day got there in a couple hours and the sold story unfolds with several versions.
And the kicker. That was Sunday and they are still advertising the cat on Truecare and I keep getting emails offering me the car with a lower price.
What a bunch sleazy salesmen they got they right up to the top. I am assuming I was talking with the top sleaze.
And the rest of the story they try to switch you to look at the other not so sweet deals.
What a bunch of typical car salesmen crooks.
What a nice experience for a change. - grdone1970
We came to Lawley Honda after dealing with the crooks at the auto mall dealership in Tucson. It was like day and night.From the moment we drove up, until the deal was finished was top notch.We also bought the car for almost 2000.00 dollars less than the greedy dealership in Tucson.Thanks Arnie and Jerrett, you guys rock. I will be back for my next one.
Honda of Superstition Springs