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Picked up vehicle for service - LWALKER10840
Excellent service as always. Picked up and dropped off on time. No complaints at all! Love having my vehicles picked up in IL for MO service. So convenient!
Top Reviewed Specialists At This Dealership
Professional and timely. Courteous and professional service - DOROTHEAMARY
Professional and timely. Courteous and professional service. The waiting room has all the great refreshments (coffee and tea) and television, that makes the wait seem short.
finally - James D
I have stopped at Auffenberg motors for years. I have never purchased anything from the dealership because of the sorry approach and gloomy attitude I received when I did stop. But now is different. There has been a complete change of attitude and atmosphere in the dealership. I met the new GM that actually lived in Alaska for some time. Great stories and great attitude. Very refreshing from the previous managers that were there. The good ole boy club gets old after a while. Stop by and see Ryan and his new crew. New Service manager, New Parts Manager, New office manager and last but assuredly not least a New Business manager and his name is ACTUALLY Ricky Bobby!!
Great new team-----
Get some advertising out there Ryan!!! People need to know you are there!!
New truck - Buster007
Great people. A great buying experience. Would recommend them to anyone. Really enjoyed the no pressure sales department and the friendly finance officer Ammie. And I love the truck.
Great experience! - LSmith6609
John Turner went above and beyond to get us exactly what we wanted at a payment we could afford! He made the experience fun and easy. If you’re looking to upgrade, go see John-you won’t be disappointed!
Excellent - Becky Hinton
Excellent Service.they work with you prices are reasonable friendly people and service they take very good care of your vehicle and treat you like family 👍
The BEST Dealership Around - PaulaP
The Service Dept at Bud Shell always makes me feel like I'm their only customer. I get my Fusion serviced here & they really take care of my car. Every time I'm there, they wash my car. That really means a lot to me.
You can't ask for better customer service - Expedition Todd
I can't say enough about the how great Kevin West was to work with. He responded extremely quickly to my first inquiry and didn't rest until he had the right deal for me. Definitely a star on this great staff.
Bryan Hardaway was amazing as well helping with the test drives and questions we had. Another star who always was quick to respond and willing to find me answers.
That gets us to Gene Buck. Gene you are always a credit to Machens. He make the paperwork process a quick and pleasant experience. What else can I say except.."Thank you, Thank you very much!"
On the way out I checked my tire pressure and pulled into the Machens Quick Lane. Scott Bousquet was there with a warm greeting and quick service. Another credit to the staff at Machens.
This purchase was one of several we have made over the years. Customer service combined with quality product make Machens the only place to look for your automotive needs. Thanks again gentlemen.
Nightmare - Sunshine
If I could leave zero stars I would.
After 3 weeks having a vehicle I purchased the salesmen texts me (yeah texts me) to ask for my paystub again. I said I've already given this and I can resend the same one but why? They say my financing fell through they want me to come sign a new deal with more down and more monthly a deal I never would've signed to begin with. They tried to blame it on me misrepresenting my work schedule and I said no you had my pay stub before I left nothing is new information. They now want me to come sit down and discuss. Wish me luck in returning what should have been a happy purchase and getting my down payment back! Unfortunately being as how 3 weeks had passed I'd already paid taxes and fees to the dmv and gotten the title switched to my name with a lien holder that apparently doesnt exist. To make it even weirder i got a welcome call from the lender saying my information and welcome package would be in the mail. I'm at a total loss never had a worse experience buying anything.
Excellent Customer Service - Shari
Bob (Service Manager) Eric( Service Advisor) & Pete (Mechanic) made sure my car was repaired and it was completed before the estimated time frame. They are pro-active in making sure that my car is kept at the best condition possible so I don't have any unexpected problems. It is a pleasure to deal with the sales force and service department - they are the best in KC. I highly recommend this dealership if you are looking for a car or need your car repaired. I won't go anywhere else.
Satisfied Customer - Claytonrd67
I conducted a 500 mile search for a vehicle and found it at Republic Ford. The vehicle was everything as advertised and I am super happy about the truck.
I'm even more impressed with JW, my salesman. I want to publicly acknowledge his recognition in the importance of customer satisfaction and the human element in purchasing a high dollar vehicle. JW spent time with my wife and I on a personal level and diligently created a hospitable buying experince to offer the best deal available. I highly recommend JW for your buying experience, he has over 30 years in the business and takes great pride in the product he sales, but more importantly in the customer relations built during the process. Thanks JW! and Republic Ford.
Excellent service. - Chuck
Came in needing a car and Jarred Williams helped me find an incredibly nice car and made me a killer deal.
I highly recommend him and the Anderson Ford Staff .
Excellent Service - Simmers
Great Experience. Gary is great to work with. We worked on the deal over the phone and then finished up in his office. He understands what a customer is looking for and is very helpful finding the right car.
My car and it's engine made it 17 miles before it overheated - I buy a lotta cars
After having the dealership replace my engine with a used, warrantied engine and Rick Ball Ford-Lincoln in Sedalia, MO said they would warranty the labor for my 2013 C-Max Energi. The car & I made it 17 miles out of town then the engine overheated. I asked them to come get me and my car. They told me to call a tow truck and get a hotel. I finally made it to my hotel almost THREE HOURS after I initially arrived at the dealership to take my car home. C'mon guys. You should have sent someone to pick me up and take me to a hotel or offer me a loner car when I asked. Instead Troy the service department manager just went home early. The general manager, Ryan Ball, told me he couldn't help since Troy wasn't there and wasn't answering his telephone to approve any help aside from paying for the tow truck. I thought his job as general manager was to take care of his customers. In perspective the date was 20/20/2018 please check the Sedalia, MO weather to see it was freezing rain that night and they just left me on the side of the road after spending well over $3,000.00 at their dealership on an engine they promised they would warranty all labor on.
The next morning they made it to where my car won't overheat but the check engine light is on, service engine light is on, the car always thinks it's plugged in and takes about a minute or two of menu toggling to tell the computer it's not plugged in. When I called and told the general manager, Ryan Ball, that I expect him to pay for my hotel room in addition to the tow truck bill (which they already agreed to pay for) and fix the service engine/battery lights so I can know the car is safe to drive he told me his dealership is done working on the car.
I was polite throughout the entire process which has me baffled why Ryan Ball would talk down to me and call me a liar. Even afterwards I simply let him know that I have written documentation that disproved his reason for calling me a liar and read him the two sentenced he was told about verbatim.
David Simon Likes to waste time - Roger
He likes to send emails to wifes if he feels the husband hurts his feelings. Not a good practice. Just conentrate on selling the car. Go anywhere but here they lack ethics and honor.
2018 XLT F150 That they could not get it ready in 3 days - Bubba
Lied about options. Requested electric brake wiring for trailer. Waited 3 days after purchase agreement and still could not get a proper brake CONNECTOR installed!
I started my search for a new vehicle on line. Of the... - jimmy57
I started my search for a new vehicle on line. Of the four dealers I contacted, Gregg Smith Ford was the only one that got back to me. The salesman I dealt with was very knowledgable, and not at all put off by the fact that I wanted to order my new Milan instead of taking one off of his lot. I wanted to lease my car, and was introduced to the New Car Manager who spent close to an hour with me giving me all of the different leasing and purchase options. I agreed to a payment and term, placed the order and by the time the car came in, they were able to lower my payment and shorten the term, which they did without complaint. A lot of dealers might have left everything the same and made a little more profit. All in all, Gregg Smith Ford treated me honestly and were great to deal with!
I went to Gregg Smith Ford for an "Invitation... - jwil40
I went to Gregg Smith Ford for an "Invitation Only" sale on used cars and trucks. I decided that I would like to purchase a new F-150 2006 model truck based on the current rebate in order to help pay off a 2001 Explorer in which I was upside down on. I received pre-approval on my financing and was convinced by my salesman "Jason" that the only Ford truck I could get into was a "XLT" Supercab so I pursued the purchase until closing time at which time I was handed the keys and told to drive the vehicle home with me and fax them financial verification the next day in order to complete the sale. I sent the papers at 0800 the following morning.
Around 0900 my phone rang and the salesman informed me that I needed to return the truck immediately because Gregg Smith was angry that a new truck went out overnight and according to the salesman, the GM was "chewed out" for violating Gregg Smith's policies on new truck's not being allowed to go home with the customer until after all contracts were signed and the deal was complete. I told the salesman that I was at home alone with 3 small children and that I couldnt possibly return the truck until the following morning or later on that afternoon. I was put on the phone with the GM who couldnt care less what I had to say as his primary concern was the immediate return of the truck and the pain from his early morning ass chewing ceremony. I informed the GM that if I returned the truck to Gregg Smiths Ford, I would have no reason to return to complete the purchase as I live only 5 minutes from Warrensburg Ford and 40 minutes from Gregg Smith. I was basically informed to return the truck ASAP and if I didnt return, so what. I complied immediately. I went in to speak with the General Manager who listened to me for 3 minutes before deciding to tell me as he was standing up from behind his desk that he would not show me any of the numbers associated with our deal ( I told him that I didnt even know how much I was paying for the new truck yet or how much they were paying for my trade in) and that he needed to go test drive a potential trade in so he could make some money!!! He walked out on me leaving me sitting in his office wondering just what the heck happened.
On Monday morning (2 days later) I drove to Warrensburg Ford and told them the story. I was told to find a truck and take it for a drive for as long as I wanted to provided I left my trade in and copy of DL with the dealership. I selected a 2006 Ford F-150 "KING RANCH", loaded with every option avaliable. The General Manager personally ensured that my visit was pleasant and that any problems were handled by him. Within a couple of hours I was waiting for my new King Ranch to be driven over from the reconditioning / cleaning bays and by 4PM I was on the road home. Warrensburg Ford not only got me into a King Ranch for 75.00 more a month than Gregg Smith Ford but they received my highest ratings in all areas of the sale through delivery. I received a better interest rate on my loan, they showed me the dealer invoice and they doubled the dollar amount for my trade in over Gregg Smiths embarrassing offer which they refused to budge on by as little as 1 cent in order to make a sale.
To top it all off, I watched 100 plus customers during my 10 hours of sitting around the showroom receive their free advertised 5 piece luggage set and scratch off tickets just for stopping by. Most of them didnt even have an interest in buying. After all was said and done, I wasnt even offered my free gifts.
If you are looking to buy a new Ford, I suggest staying far away from Clinton, MO and Gregg Smiths Ford. My one experience was bad enough to keep me away forever and to recommend Warrensburg Ford for a fair, low pressure, upfront deal.
I own a 1997 Mazda 626, purchased new, have always gone... - cbright
I own a 1997 Mazda 626, purchased new, have always gone to either Blue Ridge Mazda or the Independence Mazda dealer for repairs, mainteance etc., however have gone to Independence Mazda predominently. On August 2, 2004, I visted the Independence Mazda dealership, because the engine light came on, took it in, they did a diagnostic test and advised me that the car needed a purge valve, the service advisor JW told me they needed to order the part and would call me when it came in. I paid $79.95 on 8/2 for the diagnostic test and left. On the evening of 8/8/04, I had a message from Independence Mazda advising me that the part was in, so I took my car in the next morning to have the part put on my car, paid $106 and left, the next month the engine light came on again, I called and made an appointment to bring the car back, however the light went off and I was told that will happen sometimes air etc will cause the light to come on and as long as the car drove the same, no need to bring it in, so I didn't. On December 17, 2004, I heard a noise and the car started to aggitatate when it came to a complete stop, as if it would cut off, same thing it was doing on August 2 and again the engine light came on. I immediately contacted Independence Mazda Friday morning the 17th of Dec. and made an appointment to bring the car in at 11:00 on Saturday, Dec. 18th and was told that I needed an evaporated purge valve, I advised Charles Cupp that the part he mentioned sounded familiar, however I didn't have my receipts with me at the time and asked if he could check to see what was done to the car on 8/2 and 8/9/04 and asked if the car had more than 1 purge valve and how often the part should last, he pulled my file and told me that I had a check valve put on, on 8/9/04, I asked if this was the same as a purge valve and was told no, but I insisted that the purge valve sounded familar and I knew that was what was fixed back in August, but without proof at the time, I paid the $79.95 diagnostic charge again and was told the part was being ordered and was told by Charles that he could not guarantee me that the car would not stop on me, I told him I had to chance it, because I need my car, to get back and forth to work and had appointments that weekend. I left went home and located all paperwork reciepts for my car and located the receipt from Aug. 2 and Aug. 8th contacted Charles at the dealership and advised him that my paperwork showed that an evaporate purge valve was ordered on the 2nd of August and I received a call from Mazda on the 8th to have the part put on, so why did he show that a check valve was put on Aug. 8th when I was told that a purge valve was being put on, he told me he didn't know and couldn't help me, so I asked for his supervisior and was told by Charles no supervisor was in and I had to wait and call back on the following Monday, meanwhile I have no reliable transportation and am having to ask people for rides. I have tried calling Jim Hinden several times this morning and have been unsuccessful. I have been robbed and inconvenience by this dealership, they placed a part on my car that it obviously didn't need, charged me for it and have charged me again for another diagnostic test that showed the same results as on Aug. 2nd, and still I have nothing to drive and have had to cancel appointments scheduled months in advance.
Auto Body Experience - 2014TC
I was very pleased with the auto body experience I had recently. I called American Family Insurance on Friday about 10 am after hitting a deer about 9:00 the previous evening. They contacted Pettijohn, who called me within 30 minutes to arrange towing my van to their service area. By 2:30 that afternoon, I received a call from Kayla with an estimate of the damage and asked if I wanted them to fix it. I said yes and she said that she could now order parts. She told me it would take about 9 days to complete repairs. I told her that I would need a loaner car because my husband had a doctor appointment in the city on Tuesday. She said that she would have a car ready by Monday and she did. We had a flat tire while driving and had it repaired. I called on the 8th day and Kayla said it was ready to pick up. We went to get our car and looked it over. It looked great! We went in and paid the bill and gave Kayla the bill for fixing the tire and she took it off of our total bill. We were very pleased with the fast service and friendly actions of Kayla and the service personnel.
Avoid. - Blakes90
I have never in my life dealt with so much BS in attempting to research, drive and purchase a car. Sakelaris Camdenton takes the top spot!
Let me preface this review with Charles Reese their finance guy, is genuinely a good guy and is motivated/interested to make deals(management should consider promoting this guy to take their jobs). He took the time to hear out my situation as I was wanting to move into a car vs. my current loaded 2016 Silverado 1500 as I didn't have a need but of course a truck especially a modern one is very comfortable. I was unsure moving to a car from a truck. They had a base GT Mustang that piqued my interest. Charles understood that this was a big change for me.
I first setup an appointment last Friday with Charles to look at and test drive the car. Charles texted me about 15 mins before I get there that he's pulled it out front for me. I get there, Charles is busy doing paperwork as he is the finance guy. No big deal. I'm approached by an older salesman that asks if I've been helped. I tell him that I'm going to be working with Charles. He then exclaims to my folks who came with me that they were looking at the Mustang...which they weren't. They were looking at a F150 somewhat near the Mustang. Surely a younger guy isn't serious about looking at a Mustang ? He offers to help me. I request to test drive the car while Charles is busy. The salesman goes to get dealer plates to put on it. He then proceeds to take plates off a car next to the Mustang and then walk to the other side of the dealership to the Dodge side. He then proceeds to take off 2 more sets of plates and then places one set on some Chrysler that pulled around and then completely disappears. At this point I was waiting for about a total of 15 mins past the agreed upon time in 90 degree humid heat. I decided to leave at this point.
I contacted Charles and let him know I left and why. He understood and asked if I would consider a special deal directly from his manager. I declined as I was a little put off from the first interaction.
After the weekend I had a chance to reevaluate. I wanted to test drive the car and give it a fair shake as in options and looks it is what I thought I wanted. I texted Charles (Charles will be known as 'he'/'him' from here on) and we setup this Friday (today) for me to stop in and look at it. I was staying at a family's residence at the lake for the weekend. I'm from the lake. I have a rental in Jefferson City, I work in Columbia. I drove down from Columbia. On my way, about 40 mins out I update Charles and run it by him if it would be cool to take the car overnight, they could have my truck, insurance etc as 'collateral'. This is not a big deal in modern car sales. He said no problem.
I arrive, text him I'm there (it's 5:42). I go inside and wait. He pulls up in the car says that he needs to pull it around to the detail bay to wipe down the inside of the windshield. No problem. I already have my license and proof of insurance so he can photocopy it when he's back. He gets back I give him my paperwork. He goes off, I see him talking in some office later on. Minutes tick by. His manager goes outside because they were attempting to load a Mustang GT350 on a trailer. He goes out after him. More minutes. It's about 6:20 and the what I assume is the reception lady asks if I'm working with someone because she's going home (they close at 6). I reply that I'm working with Charles. She asks if I would like her to call him, I say sure. As she works on the phone he walks in. Explains the manager is not signing off on me taking the car for the night. I immediately request my license and insurance card. He returns them. I walk out and the manager is outside. As I go past the manager asks "how's it going bud?" Or some friendly greeting. I reply "terribly thanks". Had no idea who I was or what business I was tying to conduct in his own dealership. This pure act of brainlessness set me over the edge and I had a few choice words for him. Once I was done he explained it is "policy" no one take a car overnight because of the fear of mileage etc etc. I explain that I'm staying at the lake over the weekend. As it appeared my renting in Jefferson City and my situation of driving 90 miles (TWICE) to your dealership was so complicated. Now that I am simply taking it over night locally in the lake area suddenly that policy never existed. Give me a break. Asked if there was something he could do. I said this was my second time here for this same car! He had no idea...yet I got an email from him about coming back for a second opportunity. Good work guy, you blew it, Lance Burns. I mention that my folks bought a Fusion Hybrid from his dealership. Very disappointing. Nope. Not good enough. I got in my $53,000 truck and drove off (Mustang only worth $36,000). Didn't realize it was made of gold or maybe I just wasn't good enough in his mind? Steer very clear!!
I love the MKX that we purchased. I was very impressed... - jantayl
I love the MKX that we purchased. I was very impressed with the New Owner evening that introduce their staff and explained a lot about my vehicle.
Poor customer care! - Myreview
Why would you sell a vehicle that you, the dealership, alter that will not pass a state inspection. Then when the customer confront you then you tell them to leave.
Dave Sinclair Lincoln in St. Peters
Dave Sinclair Lincoln South County