We bought a 2023 Jeep Grand Cherokee in November 2023 and were very satisfied with that process. Our salesman, Tristin, was helpful, knowledgeable, always available and was very warm and friendly. There was a small issue of finding out right before we signed the final paperwork that the car's window tinting was illegal in Kansas and that cost us $500 to remove but that was really on us; we should have asked about it sooner. However, their service department is sadly lacking. We brought the car in for service this week to fix the idle stop/start function and were treated as if we were being ridiculous to expect this feature to work. We understood that the system is often not 'ready' due to things like engine not being up to temperature, steep incline, A/C on high and others. Our issue was that this feature didn't work for weeks at a time and then would randomly work perfectly for several days, then go back to not working at all for another couple of weeks. The service associate told us this was an issue for all 2023 Jeep Grand Cherokee's and went as far as to say she wished hers didn't even have this feature. She told us there was not reason to have it looked at, as there was nothing they could do to fix it. When my husband insisted that it be looked at (we already had the appointment), she was clearly annoyed and responded with "it will take two hours and we don't have a loaner available". My husband waited two hours to be told there was nothing they could do to fix it. We took it to another dealer in town. They replaced a sensor and fixed a software glitch and it works perfectly now. Reed Jeep has lost our business.

I have nothing but positive words to share in my experience with Adam Hart and Montrell Cozart at Reed Jeep. Adam was very respectful with my time and answering all my questions, which was a lot. It took a couple weeks for me to make a decision and never once was he pushy or in a hurry for a final decision. Both Adam and Montrell were very professional all around and exactly what you hope for when making an important decision like that. Each were willing to listen to issues I had and offered alternative solutions to reach our goal. Couldn’t have been happier with the whole process and ended in a vehicle I wanted thanks to their support. Have and will continue to recommend Adam Hart and Reed Jeep as a whole.

Worst experience I’ve had at a major car dealer. The salesman informed me that their CPO’s came with an additional 100K mile powertrain warranty. I chose a truck they were selling even though it was a few hundred more than another truck I preferred at a competitor. After the sale, I couldn’t find any paperwork with the warranty. I contacted the salesperson, who assured me I was covered. When we found out he was wrong, he apologized but then denied ever telling me anything regarding the warranty when I spoke to the dealership. I’ve switch to Olathe Dodge for the rest of my purchases and have had excellent experiences every time.

Great experience! Liz was amazing and made buying our new truck a breeze. Would definitely recommend others and have Liz help again in the future.

Liz is the absolute best to work with! This is now our fifth vehicle purchased with Liz and it is always such a pleasure. She has great communication and makes the process as easy as possible. Thanks for everything!

Liz had done a wonderful job of explaining the process and keeping me informed. Throughout the process she addressed my concerns and attempted to remedy any issues. Very personable and an excellent communicator.