Car in shop 3 days, they couldn’t figure out what’s wrong , took engine apart and left it like that , had to have it towed because of incompetency and poor arrogant service , paid a fortune for nothing on top of it all. Later my mechanic fixed the car within half a day for less that the amount I paid them.

Great place if you want to get robbed and insulted at the same time. Zero for service Dept.

As a loyal customer of this dealership since 1986, I have not only purchased all of my Jeeps and my Porsche from this dealership, I have also for 35 years serviced all of my vehicles there. I travel 84 miles round trip for each service work done. The following is a recap of the HORRIFIC treatment I received from Southampton, Chrysler - Jeep on 7/24/2021. We came in to pick up my 2014 Jeep Sahara ( with 14,000 miles ) and asked Anthony, the service writer, to see Chris the service manager so that my husband Sam could meet him, as he wanted to thank him. He said that “Chris was on vacation”. Anthony showed me the bill and pointed out how much Chris covered under warranty leaving a remainder of “uncovered” charges of $990. I said that “I was very grateful for what he did for me”. As I was about to pay the bill I asked about the rotors, Anthony said that he “replaced both of the front rotors because that was their policy”. The covered parts caused the other parts to be replaced which was a cost to me. I told him how the front brake locked up at an intersection and almost caused me to be in an accident. Anthony said it is “usually the back brakes that are problematic”. I then asked if I need to worry about the back brakes also failing… he said yes, it will “DEFINITELY happen”. He used the example of the guy who came in before me as he had the same problem with his Jeep. He continued to say that “this has been a problem since 2007 and that you better keep an eye on the rear brakes”. I asked him how to do that. No reply. Sam, my husband said, “if Chrysler knows that this has been a problem then why wouldn’t Chrysler cover it”? Anthony, said “ask Chris on Tuesday”. “I am done answering questions, just pay the bill”! He became hostile and threatening. I told him that “I have to drive 40 miles”. He screamed “I’m done and you’re not getting your keys, Drive your 40 miles”. He held the keys up in the air and yelled “I don’t like the way this conversation is going”. He then pointed to me and yelled “I don’t like your attitude” and then pointed to my husband and yelled “I don’t like yours either”. My husband said “who are you to talk to us that way” to which Anthony aggressively replied that “he will talk to us any way that he wants to” and walked into the other room with my keys and the bill. My husband responded, “You are holding our car hostage”? All this time, while waiting to pay, I am asking Anthony to “please calm down, I don’t know why you are acting like this”…it was so surreal. After he walked away with my keys I asked Mari (behind the counter) if he “is always like this”? She looked at me in disbelief, shook her head. I asked to speak with the general manager, Paul. While in Paul’s office we recounted the course events to him. His response being that he could not believe what he was hearing. He told us to wait. He got the keys and the bill from Anthony and we paid it. He assured us the matter would be taken care of. On the way home, my husband called Paul asking that we get an email of apology from Anthony, to which he replied that it is a “reasonable request”. As of today, over 2 weeks later, we have not received any communication from Anthony, Paul / general manger, Chris / service manager or anyone else from this dealership. 35 years of loyalty – so disheartened… SHAME ON THEM!

Personifies the stereotype of car dealers/ dealerships. Condescending, misleading actually lied about purchase pricing. After purchase of lease signed Southampton Jeep did nothing to facilitate paperwork needed. Brett Karlin and “Jerry” from finance were of little help. I am a local Hampton Bays resident, a RN in Southampton Hospital. Very disappointing will never purchase a vehicle here again. Donna M.Kowalewski

I bought a brand new Jeep Grand Cherokee, first time I drove on highway the side window panels flew off the car and scratched the side. They glued side panels back on but did not fix scratches and tried to say the car had been hit even though there was not a mark on the car. It was a brand new car and bits flew off it the first time it was driven on highway!!!!! Not right and the dealership did virtually nothing to fix this problem!!! Never buy a car from here!

Horrible Service Dept! One might think a loyal customer who purchased a vehicle from the dealership and regularly went there for service would be treated with some degree of respect. It's not the case. The service department is rude, dismissive, don't answer calls or return messages and lie about everything. They don't stock commonly used parts so expect your car to be there for a week for anything other than an oil change.