The worst and most embarrassing experience I’ve ever had. The finance guy withheld my interest rate in payment information from me. Then he said my payment was 480 a month and with an extended service contract it was gonna be 520 a month.. he lied about my payment to me to make it look like the payments on the extended service contract were cheaper if I purchased it now rather than in three years from now. After all, all sudden on my payment was only 451. Meaning after my factory warranty runs out in three years I can then buy an extended service contract for the same price. He withheld information and lied to me in order to make a commission. I was nervous also that he was withholding my interest rate so if I didn’t buy the extras, he could use a different bank that allows him to pump up the interest to make a commission. This I’m not sure about but places do this. The finance guy also told me I was not levelheaded and he didn’t know how my brain works because I didn’t want to buy gap. Gap is for people that are upside down in a trade-in with a small down payment. I did not have a trade and I made a good down payment. Plus, I told him I’m going to be making aggressive double payments to pay it off twice as fast to principal. He told me to just get gap now and cancel it in a month. That way he could get a commission likely. This is snake like tactics. Especially when he was gaslighting me attacking my state of mind about my own decision-making. Not only that, but he was physically angry with me for not purchasing these things. He got up out of his chair, angry and stormed away, saying he doesn’t know how my brain worked. Besides that they dropped off the car without the final detail and left a schedule to prescription from the previous owner in the backseat. They also delivered it to my house without temporary registration tags, leaving me the liability to get pulled over. I still don’t have my tags. Even the service department wanted nearly double the price I was quoted for the tint job. They did not take off one single dollar and I paid full high retail. They say there are no haggle dealership, but the finance guy haggled with me for over an hour and was xxxxxx off that I would buy the extras. I had to walk out and call the general manager at the next day to smooth things over just to get the car I wanted even at high retail.. He apologized and said he’s gonna better train his finance guy. To get the deal done and over with to reduce my stress I just played the nice guy. It has been eating at me ever since. I feel like they would at least throw in an inexpensive window tint for me as a token of their apology. I left them a typed message on their website with my continued PTSD from this deal. Still, no one has got back to me. I don’t want to call and think that it is better served. I just tell the truth and leave as many reviews as I can.

I had the absolute best experience at Grants Pass Toyota thanks to Shannon and Rob. They went above and beyond to help me find a vehicle that fit my budget while also giving me options I hadn’t even considered..like picturing myself in a truck! Once I test drove it, I was sold. They truly listened to what I needed, and somehow made my monthly payment land exactly where I needed it to be. I’ve never felt so at peace at a car dealership before. Shannon and Rob took their time, broke everything down clearly, and really worked with me to make it happen. They were so personable, kind, and helpful in every way, and made this the most stress-free car buying experience I’ve ever had. It honestly felt like family. I will never go anywhere else for a vehicle. I have already recommended and will continue to recommend, Shannon and Rob at Grants Pass Toyota forever and ever. A huge thank you to the rest of the staff as well. I know there were others behind the scenes who helped tremendously during this process and made me feel validated, respected, and confident in my decision. THANK YOU, Grants Pass Toyota, for having the best customer service and the warmest smiles. That kind of experience is absolutely worth driving 45 minutes for. Love you all!

Carly was a fantastic sales person. She made the purchase of my Toyota Truck easy and fun.. Ask for Carley you cant go wrong.

The buying experience the day we purchases was great. Everyone was so friendly and helpful. Our experience after the sale was horrible. We ordered parts to be installed, which didn't come in within a week, so we picked up the vehicle to bring back for the install. No one would help us when we arrived. When we finally got someone to help, he threw the keys to us from 6 feet away and walked away. We had to ask for someone to bring the vehicle around, had to ask for the temporary permit and had to ask someone to deliver the vehicle, as we had questions. The parts we ordered and paid to be installed have yet to come in, 9 months later and when we call we get the run around. We're out the money we paid for the parts and install costs, as we gave up trying to resolve the matter. So, the day of the sale went great, but once they got our money for the vehicle, they no longer cared about us as a customer. As the owner of a motorcycle dealership, I I would be mortified if our staff treated our customers this poorly after the sale, including keeping the money for parts and install that never happened. 5 stars the day of the sale, minus stars for the experience after the sale.

Earlier I wrote a review on the poor service I got. Ted, the General Sales Manager gave me a call and wanted to hear my side of the story as he had already talked to Dillion. I explained what happened and he said he would take care of me and make it right. Wow! I felt he went out of his way to fix the problem. He had the lights reinstalled properly, got me a very nice rental Hylander to use while the repairs were being made and he filled my gas tank up. This is what customer service SHOULD look like. Thank you Ted and Grants Pass Toyota

just now New We can't say enough good things about Grants Pass Toyota! Salesman Cameron B. could not be better, what a good guy. Mathew M. in finance and warranty explained things well without pressure. They helped us find our best value in all aspects. No haggling, it is like going to the old "Fleet Sales". We would say 100%, go to Grants Pass Toyota, find Cameron B.