Very nice people to deal with. Everyone is pleasant and courteous.. Always like the service dept

Buyers Beware I had an extremely disappointing experience with Tom Bush Volkswagen that I feel others should be aware of. I purchased a 2015 Silverado and provided all requested documentation at the time of sale so they could process my Ohio registration. I was told there might be a slight delay since I still had a North Carolina license, which I understood since we recently moved to Ohio from NC and have had a chance to get an Ohio license . However, things quickly went downhill. I flew in to pick up the truck on December 19, and since then it has been one issue after another. My first temporary tag expired on January 16 with no update. After reaching out, I was issued a second temporary tag and told they were “working on it.” That second tag expired on February 22. Only then was I told I needed to resubmit documents—and that getting an Ohio driver’s license would “help.” I immediately went and obtained an Ohio license and resubmitted everything on February 25. Now the truck has been sitting undrivable for over two months due to their failure to complete the Ohio  registration process on their end.  Meanwhile, I’ve been making loan and insurance payments on a vehicle I legally cannot drive. Communication has been just as bad. Multiple calls and voicemails to Jeremy have gone unanswered. Calls to the General Manager, Jim, have been dismissed by simply transferring me to voicemail without even a conversation. Completely unprofessional. At which point I had to call with my number block to get Jim the General manager to even answer.    If you’re considering buying from this dealership—especially out of state—be very cautious. The lack of follow-through, communication, and customer service has been unacceptable.

This Dealership continues to build relationships with customers after the purchase of their vehicles providing excellent customer service.

Cherlin was excellent the best service I've ever experienced since i bought my 2021 Criss Sport and now I have a 2025 Cross Sport . I will be choosing her every time to help with my services at Tom Bush!!

Service department is incredible at this dealership. We had out check engine light come on. Chris Hume got me in the next morning. As soon as i arrived i was greeted and they immediately took my vehicle into the garage. I was in and out within 2 hours. High recommend this dealership.

Always nice and friendly, and very efficient and fast when it comes to getting any work done.