Would have liked an update on my vehicle. Dropped off Tuesday but didn’t hear anything until the work was completed.

Very professional in every aspect of the dealership starts with service representative. And a video from the service technician about the car. Explained everything.

Dealership is clean, staff is very friendly and informative and they provide a good experience. Will return for more routine services.

Mark seems to always be the service rep when I drop by. He’s always super busy but finds time to call back, provide updates, and keep us informed. The techs are doing a great job providing a video breakdown of findings and explanations. Very happy with the service at Sheehy VW Hagerstown, MD

Just wanted to take a minute to express my complete dissatisfaction dealing with Sheehy VW of Hagerstown. My wife and I traveled 2 hours to test drive a VW EOS convertible. Upon driving it we noticed a slight shaking at acceleration. Took car back and told Tim Taylor about it. Tim called Kevin who came down and took it for a drive. He came back said he felt it and would have the service department nook at it on Monday or Tuesday as the day of the test drive was Saturday. Tuesday Tim called and said the car needed new A ARMS and they had too much money in the car and would just sell it at auction. My wife and I made an offer to buy the car and we would get the work done locally. I only offered the price of the car minus the amount to get it repaired. Tim said no they could not do that. Then I started calling. 4 calls to Tim, no reply. 4 calls to Kevin, no reply. Then I called the new car manager. We talked for about 10 minutes. He thought was that because they had so much money in the car that they could repair it and put the repair cost on top of the price of the car. I said no way. The car was already slightly over Kelley Blue Book price. He told me he would get back to me but that they would not sell the car without disclosing the fact that it needed A ARMS. He also told me someone would call me Monday or Tuesday. That was three weeks ago. Another call to Tim and another to Kevin. No response. I have since bought another car. I would not waste my time with any Sheehy dealership again. Car is still for sale. No mention of the A Arm issue. Thanks for reading

My vehicle has been in their shop for close to a month for a repairs and still no word on what’s actually wrong with it. If I don’t email the service advisor I don’t hear anything. The loaner they gave was hit and I am trying to a rental to replace that vehicle since they still have mine and they have been utterly useless. Sent the GM an email lets see if they actually respond.