Bill Jacobs always took amazing care of me and my car… they were a delight to work with!

Mitch in the Service Department provides the absolute best customer service experience with a genuine personal touch when working with us. Scheduling is fast and efficient. Service is always completed in the promised timeframe and done thoroughly.

Mitch is personable, honest and goes out of his way to convey you are a valued customer!

If you need service in your car, I recommend asking for Mitch, he was very helpful and nice the whole time my car was in the repair shop.

Mitch Shefveland is an awesome advisor. He is very professional and willing to help with rhings you need with your Mini. The best!

Mitch Shefveland is truly the best! Every time I need to schedule maintenance for my MINI, he takes care of every detail and makes the process so easy. Mitch consistently goes above and beyond to accommodate my difficult schedule, always showing patience and great communication. From booking to delivery, he keeps me informed every step of the way—before, during, and after my appointment—so I always know what to expect. I’m so grateful to have Mitch at Bill Jacobs as my go-to person for maintaining my beloved MINI. Thank you, Mitch!