1645 Monrovia Avenue
Newport Beach, CA 92627
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Where to start? I know STAY AWAY, do not waste your time with this lot if you are looking for them to work with you, and do not expect them to fix any little issues, even when you tell the sales person, Dino(from Kansas) that this little issue is very inportant to us and is a deal breaker, of which was that the driver side door needed to be adjusted and the interior door panel needed to be fixed since it was falling apart and would come off in our hands with in a few hard pulls, of which you had to do to close the door. Dino(from Kansas) was some what Gruff, but said he would take it to his boss for us,(typical sales technique) just to return with a Kbb print out of the going price of the vehicle. I knew at that point that they were not going to fix the issue, Oh by the way they do not have any Machanics on site, and have to ship stuff out and pay to fix things. Anyways, I looked at the report and replied "Ok so", then he says that they have already lowered the price and that it is a used car and NO they would not fix the door. Well as you probably would guess we did not buy the car, although as Dino(from Kansas) told us as we were walking out that it would only cost Us a $100.00 to get it fixed. WHAT part did they not get when we told him that the door was a deal breaker? Not to ramble on, but this was our second visit to this lot. A week prior we happened to stop in while shopping for a certain type of vehicle with certain criteria, this was when we first met Dino(from Kansas) and when we told him our criteria, in his Gruff way told us that they did NOT have any thing of such, and we probably would not find it anywhere, of which we told him that we have already looked at three. A week later we are back at the lot because we seen the vehicle online, and just so happens to be on Dinos(from Kansas) lot, go figure. Here is the funny part, after refreshing his memory, then showing him our copy of the online vehicle, then seeing it, I asked him how long they have had it on the lot, he replied two years he thinks, YEP I had to ask why he did not show this to us the first time? His reply was that it was in the shop... Or was it? Hope this helps, GOOD LUCK.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.