If you are looking to visit a zoo, this place has plenty of snakes and weasels. If you are looking to purchase a vehicle you should consider another dealership.
A few months ago I bought myself a brand new BMW M5. To keep this car from racking up too many miles, I was looking for a car I could use Monday through Friday on my commute to work. I found a 2011 Mercedes-Benz C-Class C300 listed on their website for $6,350. I thought this was unusually low for this type of car so I called to make sure this price was accurate. They were able to confirm the price, and I even said repeatedly, I live an hour away, three hours with traffic, I do not want to drive there if the price would not be honored. They repeatedly told me yes, they would honor the price.
So, I drove to the dealership, I drove the car, I noticed some things were off about the car but for $6,350 I was ok with the deficiencies. After deciding to go through with the purchase, the sales person Raphael explained that he would only sell us the car for that price if I agreed to finance with them. I was going to pay cash for the car, but to get the deal I agreed on financing.
This is where my experience began going south. They kept me at his desk for hours while they were supposedly putting together paperwork. After driving 3 hours and sitting around at the dealership even longer, I was growing a little bit restless and just wanted to wrap things up.
They brought me to their finance department where they had a contract for me to sign. They did not review any of it with me, they only told me where I needed to sign. After signing my life away, they printed the contract for me only for me to discover they opened up a loan for $11,800. I asked them why was there a $5,000 upcharage on the vehicle? They explained that all their vehicles are back by their Niada warranty that covers the car for 10 years/100,000 miles.
This warranty is as bogus as the people operating in this dealership. On the drive home I noticed the driving wheel was shaking, something I didn’t notice during the test drive because I could not go faster than 25 mph, the rambling did not start until about 65 mph. I brought the car the next day to Mercedes dealership, and they gave me a list of problems with the car. The two front rims were completely warped, all the sensors on the tires were corroded, none of the tires on the cars matched (all different treds) the hood of the car was not even a Mercedes hood, it was replaced with a hood made of fiberglass and stamped with a Mercedes logo. To put the cherry on the cake, none of these repairs were going to be covered by the warranty they sold me for $5,000.
I hope this review will deter more people from shopping at this dealership, it looks like they have changed their names a few times, so be careful, I will continue to keep a lookout for them and leave them this same review because no one should ever have to deal with this.