This is the first time I worked with A1-Toyota and I had such a wonderful experience, that I wanted to take the time to write this feedback.
As a Fleet Manager, my job is to purchase and lease vehicles for my agency. I’ve been to dozens of dealerships in Connecticut, some more memorable than others and some were memorable for all the wrong reasons. A1 Toyota is memorable because they redefine exceptional service.
It’s important for me to mention that A1 Toyota is nearly 13 miles away from my office. There is a Toyota dealership closer, much closer in fact but I choose not to go there.
From the moment I entered A1 Toyota, I felt comfortable and relaxed, as opposed to the normal feeling of “here I go into battle again”. There I met an experienced consultant named Quincy Smith. This man understood what I was saying. He listened intently to what I was saying. I didn’t feel as though he just wanted to sell me something. I was able to exchange cellular and e-mail information with Quincy. Finally, someone who knows how to use technology!
Quincy was responsive and attentive to my requests. Often times we would negotiate at odd times of the day. As I pondered about the deal, I would text Quincy a question and he would reply quickly! Needless to say, I put Quincy through the ringer! I had many questions and Quincy was always available with the answers.
The dealership is calm, clean and inviting. It’s perfect for the working professional, as they have WI-Fi, food, drink, clean bathrooms and plenty of seating. The dealership even offers a place where children can play safely and a room for those wishing to use their own laptops!
Although A1 Toyota wasn’t the lowest price, their service guarantee, personnel and accommodations made it the right choice for me. We leased a 2015 Toyota Camry LE and love it! YES, I could have paid $20.00 less per month. But that dealership was 60 miles away and, they wouldn’t offer the free loaners or personal business relationship that I was looking for. I want accountability.
When the opportunity presents itself, I look forward to conducting more business with this dealership and specifically, Quincy Smith. Believe me, I’ve done my homework. If you’re planning on getting a Toyota, give Quincy Smith at A1 Toyota your business.
You won’t regret it!