In 2011 we purchased a new Sienna. The sales experience was fine, however, our service experience has not met expectations.
We have had several "non-maintenance" issues and for each one we had to make multiple trips to the service dept to get them fixed.
The third row seat makes a horrible screeching noise in cold weather. The service department informed me that Toyota had issued a bulletin regarding this issue. Parts were ordered to fix it. Got a call that the parts were in. Waited 1.5 hours before they told me that they only ordered 1 out of the 4 parts they needed. Had to go back a second time when all parts came in and the seat still makes the same noise.
Had a flat tire. Service department filled it up with air, couldn't find the hole and sent my wife on her way. Next morning the tire was flat again. Had to go back again. They found the hole this time but didn't have the tire in stock so we had to go back a third time. I'm an accountant but even I know how to find a hole in a tire.
Sunroof would not close after opening. Had to order a new overhead console. Service department replaced the console, however, a few weeks later it started to fall off of the ceiling. Had to go back a second time to get it fixed.
Now the front windows are pulling the weather stripping out of the door frame when you put them down. Wonder if they'll get this fixed on the first try.
I didn't expect these issues from a Corolla never mind a $40k plus Sienna.
I bought the Toyota because of their reputation for quality and got it at A1 because of their service reputation. Hope I didn't make a mistake.