Action Nissan - Service Center

Proved to be dishonest and unprofessional as I try to get repairs done for my rogue repairs done for my rogue More

Just wanted to say thanks for the great welcoming, customer service and communication that Hugo always provides my family when servicing our vehicles. We appreciate the professionalism and commitment customer service and communication that Hugo always provides my family when servicing our vehicles. We appreciate the professionalism and commitment to the high levels of service. He is an asset to your dealership and one of the reasons you have our loyalty. More

Needed security lug nuts removed. They removed the lug nuts in a manner that made me feel like they were doing it for a friend. nuts in a manner that made me feel like they were doing it for a friend. More

First, I want to say my car is my independence and my second set of legs. I am a single mom with two son at home that uses a walker to get around. I took my car to Action Nissan because my check engine second set of legs. I am a single mom with two son at home that uses a walker to get around. I took my car to Action Nissan because my check engine light was on and my car made a funny sound every now and then when I press on gas. Action Nissan Service department told me it was my turbo the cost for repairs $3,738 and it would be ready in 3 days. The day my cars was supposed to be ready, I received a call saying my catalytic converter needs to be replaced that's why my turbo when out. I asked is there anything wrong with my car Ray said no. $4,638 the cost to repair my car. 9 days later around 5:45pm I picked my car up. My car was driving worst than when I took my car in. 12hours later, on my way to work my car begin to make knocking sounds and driving very hard. I was told to bring my car back. On the way, I did not hear the knocking sound. I thought maybe it was my walker hitting again the door. 5 hours later on Tuesday around 5:30pm, when to the gas station to put gas in my car, on the way home, check engine light came on. Wednesday morning at 7am, I took the car back to Action Nissan Service, in less than 10 mins I was told the tech turned off the check engine light and told me it was my senor once the senor reset it will be fine. I went to work on my way home from work around 5:55pm called the Action Nissan Service to let him know my check engine light was back on. Ray asked me when can I bring my car in, I said tomorrow he said the tech is off and the tech is the only can repair my car.Can, I drop my car off on Friday, and they will have to keep the car because to do not have the part there and will have to find the part.. I told him my car can't stay over the weekend because I wanted to go to church Sunday. I have borrowed and begged to come up with $4,638 to maintain my independence and get my second set of legs fixed. Now Action Nissan Service have given me all type of issues that were suppose be wrong with my car however, I was never told these issues because if I knew I never would have okay them to fix my car. I have had serve aniexty about my car not repair correctly to the point I feel like I am having a heart attack. I honesty do not see how they can sleep at night image if it was your mom, aunt, sister or family member with limited mobility with a disability who depends on their car to get around. I pray and ask God to help the service department do the right thing fix my car correctly. More

Service disappointment. Made an appointment last week to make sure parts would be there. I took the day off, drove 40 miles to find out they didn't have the part. Their offer - Pay everything in full today make sure parts would be there. I took the day off, drove 40 miles to find out they didn't have the part. Their offer - Pay everything in full today and come back for the work later. It was a belt. No way. Will never be back. More

My experience with the collision center was HORRIBLE and I will not be back. I brought my car in where it had been hit to get fixed and have never had a single issue with the car other than this. I brin I will not be back. I brought my car in where it had been hit to get fixed and have never had a single issue with the car other than this. I bring my car in and Nissan fixed it for me, but when I picked up the car, there were paint chips all over the back (ones that were not there before I took the vehicle in). I asked them to fix it and at this point, Nissan tore the paint off the entire roof having to strip the entire thing down to the metal. After I picked the vehicle up the second time, I got home to notice there were more paint chips on the vehicle AGAIN. At this point, I took the car back to the dealership and they told me they will not fix it as it is not their fault and I just have a xxxxty paint job on my car. Let me add this is the paint job THEY DID THEMSELVES. I spoke with the Collision Center manager, Cathy Medert, and she was the most unhelpful, rude, and disrespectful manager I have ever felt with knowing xxxx well, her employees were the ones who messed up my car still not giving a xxxx. I do not recommend Action Nissan and will never be back. More

When I went in to go buy a car, Katherine was our salesperson and gave us an excellent experience. She was very friendly and seem very excited to help us get a car. I loved my experience at Nissan be salesperson and gave us an excellent experience. She was very friendly and seem very excited to help us get a car. I loved my experience at Nissan because of her and wouldn’t recommend anyone else but her !! More

Long way from home!!! Dear Action Nissan Management I want to tell you what an (outstanding) customer focus employee you have in Ashley Myers. I was traveling from Sou Dear Action Nissan Management I want to tell you what an (outstanding) customer focus employee you have in Ashley Myers. I was traveling from South Carolina to Nashville, TN to pick up my grandson. My CVT (transmission) gave out while in Nashville. My 2010 Nissan Murano was purchased from Carmax not Action Nissan. I came to Action Nissan service just in hopes i could be helped. Ashley assisted me right away with almost not wait time. She asked fact finding questions about what i was experiencing with my car she then did the research to find out that CVT part was still under factory warranty. Ashley then assigned technician Earl to start on my car soon as possible to get me back on the road. She could see i was uneasy being so far from home. Ashley then gave me her business card and her direct cell phone number so i may call or text her if i have any questions. Ashley kept me informed and put my mind at easy. I was so happy with my experience with i had my breaks done which is not something i had planed to do in Nashville. I will always remember my experience with Action Nissan and by all means buy my next car directly from a Nissan dealership. Ashley Myers gave me a WONDERFUL EXPERIENCE and change my thinking of buying from a dealership. More

Out of her way. I work from 5:am to 4:pm. Hard to get to work. With out a car. The Service Center, Ashley, took care of me. Made sure I’m able to get to work by 5:am. I work from 5:am to 4:pm. Hard to get to work. With out a car. The Service Center, Ashley, took care of me. Made sure I’m able to get to work by 5:am. They kept my car an fix it and also gave me an oil change an oil filter change to. My rear camera been given me problems an Ashley had fix in no time and I feel she dose a good job. Keep me in the loop then other deals don’t. She highly Intelligent. She also a good trooper who goes out of her way to make me feel happy to have a service personnel like her on the NISSAN team. More

Horrible service Department Awful experience. These nimrods can't even greet their customers much less provide customer service. They snaked me into a service plan and lied so I Awful experience. These nimrods can't even greet their customers much less provide customer service. They snaked me into a service plan and lied so I had to go to them for free sevice and shotty work. Will not be returning or purchasing another vehicle because of TERRIBLE CUSTOMER SERVICE!!! More