Acura Columbus

Another Outstanding Experience Once again, Acura Columbus has exceeded my expectations. As I have done previously, I must compliment The service, scheduling, and Parts teams as they Once again, Acura Columbus has exceeded my expectations. As I have done previously, I must compliment The service, scheduling, and Parts teams as they have done an outstanding job in maintaining my car. Kudos to all, A+ More

Fantastic Team The service staff was friendly, efficient, and more than willing to help. I had my car in for an oil change. I was out in the amount of time they ex The service staff was friendly, efficient, and more than willing to help. I had my car in for an oil change. I was out in the amount of time they expressed. From the drop off staff to the front desk it was a fantastic appointment. More

Customer service I’ve bought 3 cars from this dealership and always bring it in for my oil change. One associate who I always work with is so helpful, calm, and just I’ve bought 3 cars from this dealership and always bring it in for my oil change. One associate who I always work with is so helpful, calm, and just great to work with. But I was checked in with another associate and was not pleased. Even though she was not particularly rude to me, she was extremely rude to her co workers and I found it to be uncalled for. If I ever get her again as my customer service rep, I will be sure to take my business somewhere else because I don’t appreciate people who don’t treat their co workers with respect. More

Radio tuner not working; brake noise needs chk Our 2019 is one month old. Continually got message to check tuner. Radio, both Sirius and FM had tuner issues. Also got message for a system update, w Our 2019 is one month old. Continually got message to check tuner. Radio, both Sirius and FM had tuner issues. Also got message for a system update, which we learned at dealership can only be done at or close to dealer. Also experienced brake noise; never had any such noise with our 2014 RDX. Tuner issue appeared to be fixed with system update. However 5 days later issue has returned. Was told Acura aware of brake noise and are looking into it. Our brakes inspected and deemed ok. More

Great service. Made it quick and easy I told Dwayne what I wanted in a car and the price I was willing to pay. Dwayne made it happen and kept his word on the price I told Dwayne what I wanted in a car and the price I was willing to pay. Dwayne made it happen and kept his word on the price More

Oil change and tire rotation You got my vehicle in quickly and serviced it quickly. My wife's car also had a check tire pressure light on that was fixed before we left to go home You got my vehicle in quickly and serviced it quickly. My wife's car also had a check tire pressure light on that was fixed before we left to go home. Great service. More

Service oil change and speaker Since I have been coming for all my services it has been consistent with five star service. Jim and the staff all deserve top praises. Since I have been coming for all my services it has been consistent with five star service. Jim and the staff all deserve top praises. More

Oil change He was Very professional and easy to talk to Made the oil change easy and it was very quick. I will be sure to come back. He was Very professional and easy to talk to Made the oil change easy and it was very quick. I will be sure to come back. More

Drive train issues Thoroughly vetted possible issues that could be causing drive train issues I’ve reported. Tec and Service Advisor were very patient and helpful. Probl Thoroughly vetted possible issues that could be causing drive train issues I’ve reported. Tec and Service Advisor were very patient and helpful. Problem occurred over the Christmas break and they squeezed me in the day after Christmas. Much appreciated. More

Program new FOB I installed a new remote start module in my 2015 TLX. It was an Acura part. Easy to install. I needed to have the new FOBs programmed so, I took th I installed a new remote start module in my 2015 TLX. It was an Acura part. Easy to install. I needed to have the new FOBs programmed so, I took the car to Acura Columbus. Staff was very friendly and helpful. I received prompt attention on my arrival. Unfortunately, after waiting about 45 minutes, I learned that their computer which was used for programming the FOBs was "down". I was offered a loaner vehicle but, I could not leave my vehicle at the time. I received a call later in the afternoon indicating that their computer was now working. I returned and the quickly did the work. Dinging one star simply because I had to make two trips. More