They tried to push me into buying a used car with ~9500 miles on it, and wanted just as much as if it were new. Only reason was because I wanted a 6-speed and it was the only one they had on the lot. They ended up finding one for me, told me it was being trucked to Avon, only to find out that they had DRIVEN it and put 200 miles on the clock. Unfortunately this was not disclosed until the final paperwork, and I reluctantly went ahead with it. When it came time for my first service, I submitted a request for an appointment online, but never heard back. No confirmation, no questions, no nothing. So I still have not had the chance to deal with their service dept, but first impressions last a long time.