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408 Reviews of Acura of Peoria - Service Center
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December 04, 2023
Brought my 2017 Acura RDX in with a brake issue. I explained that I had replaced the rotors on the car twice and that was not the reason the brakes shook the wheel when braking. $185.00 later they c I explained that I had replaced the rotors on the car twice and that was not the reason the brakes shook the wheel when braking. $185.00 later they came back that the 2 day old rotors were warped and wanted to do a complete brake job for $1500.00. Drove away upset and started reviewing the issue myself. Replaced the calipers and found that the left one was not functioning properly and replaced the front calipers and the problem went away. Got a call from Melanie and wanted to know how my service experience was and repeated the story and asked for my 185.00 back as their diagnosis was incorrect. NO call. Three days later I called and asked Melanie what the status of my request for a refund. Had to go through the story again. No response. At that point I gave up. DO NOT BUY A CAR OR GO FOR SERVICE TO ACURA OF PEORIA. More
by phxrider
Employees Worked With
Melanie
Helpful October 04, 2023
I was told byDevin Ferrer, Service Advisor, that my 2015 Acura RDX needs a replacement of an intermediate shaft assembly because it is leaking oil, cost to me around $1,600. A second opinion indicated that Acura RDX needs a replacement of an intermediate shaft assembly because it is leaking oil, cost to me around $1,600. A second opinion indicated that I have all electronic parts, and it has no oil or transmission fluid to leak. The picture given to me was a generic picture, not my car. The previous time I was there was to check my air conditioner. I paid around $300 when the problem could have been solved for maybe $50. I have been doing business with Acura Dealers for 17 years because I trusted them. No more! You have lost a loyal customer. Carolyn Daniels. More
by carolyndaniels339
Employees Worked With
Devin Ferrer, Service Advisor
January 08, 2022
Have been to this dealer 3 or 4 times for service. Everything I go there it seems like the customer is not that important. Today January 8th 2022 I had an appointment for oil change and tire rotation. Everything I go there it seems like the customer is not that important. Today January 8th 2022 I had an appointment for oil change and tire rotation. They tried to charge me for the rotation when it was not done. Also zaktek paint service was supposed to have been done and if it was done then the car was streaks would not be there on my paint. Supposedly that service is applied by a buffer?? This will be the last trip I take to this dealer. More
by Jmoses
Employees Worked With
October 31, 2021
Always clean and comfortable. Complimentary snacks provided in the waiting area. Helpful and friendly staff. provided in the waiting area. Helpful and friendly staff. More
by Mary
Employees Worked With
October 30, 2021
Staff offers great customer service, I will definitely return to this dealership in the future. return to this dealership in the future. More
by at.burney1270
Employees Worked With
October 21, 2021
Sales and Service, along with caring follow-up are Sales and Service, along with caring follow-up are excellent and what a Dealer ought to be. It's a refreshing joy doing business with them. I'll be Sales and Service, along with caring follow-up are excellent and what a Dealer ought to be. It's a refreshing joy doing business with them. I'll be back!!! More
by Roger Eastman
Employees Worked With
October 05, 2021
Steve is an amazing service writer as is Vince the service department's manager at Acura. service department's manager at Acura. More
by rockersalomon
October 01, 2021
I have been really impressed with all of my visits at the Peoria location. Someone was so thoughtful and brought out a little teddy bear and coloring book for my daughter. I didn't catch his name but it was Peoria location. Someone was so thoughtful and brought out a little teddy bear and coloring book for my daughter. I didn't catch his name but it was really nice! Little things like that make a difference. And Mathew was very nice when I was getting checked out. More
by Jcihonski
September 22, 2021
I was given an appointment that met my schedule. I arrived and was processed quickly. The service was completed in a timely manner. Additional services were suggested for the future. I was satisfied t arrived and was processed quickly. The service was completed in a timely manner. Additional services were suggested for the future. I was satisfied the overall experience. More
by Wade
Employees Worked With
Steven
September 22, 2021
Very organized and top of requestsexceptional and friendly. I had special requests and they were prepared friendly. I had special requests and they were prepared More
by laelliott318
