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Acura of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,119 Reviews
Call Dealership (833) 947-2058
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4355 Rosewood Drive

Pleasanton, CA

94588

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Showing 1,119 reviews

January 31, 2020

good experience , courteous staff, and got the car I wanted it the time frame I needed it. This is my 3rd lease from this Acura dealer More

by RKMILLER3300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farooq Omar, Robert Whitlow
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Feb 03, 2020 -

Acura of Pleasanton responded

Hello Mr. Miller, your wonderful feedback and rating mean a lot to us. Congratulations on your new Acura RDX and thank you very much for sharing of your experience with teammates Robert Whitlow and Farooq Omar during your visit at our dealership. We know our guests have choices when it comes to which dealership and appreciate the opportunity once again to earn your business, this time with your third Acura. As your ownership partner we stand behind every Acura we deliver, so please always feel free to let us know if there are any questions about your new RDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 31, 2020

Great service, great smile, friendly and kept me up to date on what was going on. My car was there over a week so updates were helpful. More

by ACURA0
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
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Feb 03, 2020 -

Acura of Pleasanton responded

Acura0, thanks for your praise and kind comments about our team during your service visit to our dealership. We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or campaign repairs is rarely a highlight of anyone's day but having teammates like Marisol, that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 31, 2020

Great job by entire service team at Acura Pleasanton. I appreciated having a rental car for a day and the updates provided by text message. More

by ACHITNIS12
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Feb 03, 2020 -

Acura of Pleasanton responded

Hi Achitnis12, thank you for taking the time to leave a review for us at Acura of Pleasanton. We're happy we could meet your expectations! We appreciate your feedback and allowing teammate Marisol Arvizu to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that look for ways to help provide the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 30, 2020

It was a great buying experience. Their team was knowledgeable and by no means pushy like some car lots. Would definitely recommend Acura Of Pleasanton. More

by RAYFIBROW
Recommend Dealer
Yes
Employees Worked With
Stephen Lao, Sam Alroubai, Shahab Alizadeh
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Jan 30, 2020 -

Acura of Pleasanton responded

Congratulations Mr Fibrow on your recent Acura purchase and thank you for sharing of your experience with teammates Stephen Lao, Shahab Alroubai and Sam Alroubai while shopping with us. There are so many choices in the Bay Area and we appreciate allowing us to earn your business. We know shopping for a car these days can be an non-personal experience but our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your RDX SUV! We are always ready to assist. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 30, 2020

I received friendly and courteous service from Marisol. The car was returned to me in tip top shape by the end of the day, as promised. More

by KECNORWAY
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Jan 30, 2020 -

Acura of Pleasanton responded

Thank you KECNORWAY for taking a moment to let us know how we did. Our service team strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Marisol Arvizu to be a part of your Acura journey. Your time is valuable and our goal is to make the best use of it for all our guests. Thank you and we hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 29, 2020

We had to fix the door lock cover on our MDX. It was determined that Acura would need 1.5-2 hrs to fix. We had schedule conflicts but Pleasanton of Acura was really accommodating with our schedule. Mari More

by JABULENC
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu, Shaun Dortch
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Jan 29, 2020 -

Acura of Pleasanton responded

Thank you J. Abulencia for choosing our dealership and taking the time to let us know how we did during your visit. We appreciate your past business and for allowing our service team another opportunity to provide service for your Acura MDX. Your time is valuable and when it comes to maintenance or unexpected repairs, we know having the right teammates like, Marisol Arvizu and Shaun Dortch make all the difference to our Acura owners. Should there ever be any questions about your MDX, please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 29, 2020

Great Service Marisol was, Was professional , Courteous and advised me in all the works need for my car. It was done in a reasonable amount of time. More

by SAMMARTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol Arvizu
Report | Print
Jan 29, 2020 -

Acura of Pleasanton responded

Hello SAMMARTH, we are so pleased you enjoyed your visit with us! We appreciate allowing our dealership to provide the highest level of vehicle care and for us to be a part of your Acura ownership. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with teammate Marisol Arvizu. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 29, 2020

First time coming to pleasanton. Very friendly and efficient staff! Concord is closer for me, but will definitely come back here! Appreciated Shaun texting when car was ready. More

by lorrielow
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
Report | Print
Jan 29, 2020 -

Acura of Pleasanton responded

Hello Lorrie Low, we strive for 100% satisfaction, and it is great to see you had such a positive first time service experience at Acura of Pleasanton. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Shaun Dortch to earn your business. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura RDX ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 29, 2020

Best car purchasing experience I have ever had! Shahab Alizadeh was professional, knowledgeable, without being “salesy”, superficial or aggressive. Very personable! Finance process, exceptionally efficien More

by abf0614
Recommend Dealer
Yes
Employees Worked With
Igor Finkel, Shahab Alizadeh
Report | Print
Jan 30, 2020 -

Acura of Pleasanton responded

Hello AB, we're happy you found our staff to be so supportive during your visit here at Acura of Pleasanton. Earning the confidence of our guests is a top priority for all our teammates Shahab Alizadeh and Igor Finkel just to name a few. Shopping or leasing for a new vehicle is a huge life event to our guests and we appreciate providing our dealership the opportunity to be a part of it. Your feedback means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience and congratulations on your SUV purchase. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
January 29, 2020

Great customer service, very attentive to customer inquiry. Explained recommended services without forcing. Service done way earlier than promised time. Have had same service rep a few times in the de More

by jpayumo
Recommend Dealer
Yes
Employees Worked With
Landon Bura
Report | Print
Jan 30, 2020 -

Acura of Pleasanton responded

Thank you J. Payumo for taking a moment to let us know how we did. Our service team strives for 100% satisfaction, and it is great to see you had such a positive experience with us at Acura of Pleasanton. We appreciate allowing teammate Landon Bura to be a part of your Acura MDX journey. We understand how important proper maintenance is to ensure a safe and reliable Acura is to our guests as it is to all of us and thank you for allowing our dealership to be a part of your Acura journey. We look forward to be of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

Helpful
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