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Acura of Pleasanton
Pleasanton, CA
1,119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,119 reviews
November 22, 2019
Best service by far I had the best experience working with Mike in service that I will tell the world. What really got me is that I never even met this fine gentleman bef I had the best experience working with Mike in service that I will tell the world. What really got me is that I never even met this fine gentleman before or after my experience and that doesn’t happen in world today! My vehicle was brought in for a valve adjustment and the vehicle runs like a dream. I told Ashley at the check out counter that I was 4 for 4 with repairs at this dealership. Keep in mind that I own my own automotive shop and drive Acura’s but sometimes we need the dealerships for things we don’t repair. Thanks again for being there for us Mike!! More
by Mchavez
Verified CustomerEmployees Worked With
Gabriel Gonzalez, Peter Han, Michael Capas, Ashley Fritze
Helpful November 21, 2019
Best customer service & very considerate I ALWAYS come to Acura Pleasanton for my car service for the past 4 years! Michael Capas was extremely attentive and very considerate for each and ev I ALWAYS come to Acura Pleasanton for my car service for the past 4 years! Michael Capas was extremely attentive and very considerate for each and every customer need! Not only he took quick care of my car, as I stuck in a meeting and couldn’t pick up my car, he left a message providing the option for next morning pickup. While I was there, he also helped another customer on his car key issue a cost effective solution. His communication was clear, personal and showed a lot of care! Highly recommend this place to my friends, and big thank you! More
by Gina
Employees Worked With
Michael Capas
November 21, 2019
Great service Great service. Very convenient and timely service. So happy to get a complimentary car wash also! Always so easy to schedule an appointment and get in Great service. Very convenient and timely service. So happy to get a complimentary car wash also! Always so easy to schedule an appointment and get in. More
by CALLIE0521
Employees Worked With
Shaun Dortch
November 21, 2019
Great Place For Acura Service I reside in Stockton CA, but I drive my car over 6 cities because I know I will receive an all out service and hospitality for my vehicle here. I reside in Stockton CA, but I drive my car over 6 cities because I know I will receive an all out service and hospitality for my vehicle here. More
by ABlessedOne
Employees Worked With
Marisol Arvizu
November 20, 2019
A1 service Gary was great. Got me in and out quickly. Terrific communication and finished my car earlier than anticipated. He went the extra yard to make sure Gary was great. Got me in and out quickly. Terrific communication and finished my car earlier than anticipated. He went the extra yard to make sure I was happy with the experience. More
by JOHN C
Employees Worked With
Gary Chan
November 20, 2019
So-so dealership My concerns about the car were pretty much dismissed. I asked about engine noise and the oil dipstick. The manual on oil is confusing. It does My concerns about the car were pretty much dismissed. I asked about engine noise and the oil dipstick. The manual on oil is confusing. It doesn’t tell you how much to add when the bottom line tells you that you need oil. Do you need a quart of oil at that point? All the manual says is keep adding oil but don’t overfill or you could damage the engine. More
by Roy Ludwig.
Employees Worked With
Joshua.
November 20, 2019
Good job Big thumbs up for Gary and the 2 tech who worked my car got it done on time , good customer service , arranged my ride not to get bored while waiting Big thumbs up for Gary and the 2 tech who worked my car got it done on time , good customer service , arranged my ride not to get bored while waiting for the car, highly recommended thank you More
by MGMKJKA
Employees Worked With
Gary Chan
November 19, 2019
Good, easy experience Gary was friendly and attentive. Great customer service experience with him and a quick turn around to receiving my clean, vacuumed and washed car. Ov Gary was friendly and attentive. Great customer service experience with him and a quick turn around to receiving my clean, vacuumed and washed car. Overall a good, easy experience More
by AcuraPleasanton
Employees Worked With
Gary Chan
November 19, 2019
Excellent The dealership provided excellent customer service and an overall quality experience for me. I needed the vehicle for a meeting in the afternoon so I The dealership provided excellent customer service and an overall quality experience for me. I needed the vehicle for a meeting in the afternoon so I didn't want to wait long. Oil change was done in 90 minutes. More
by JAYBALA726
Employees Worked With
Shaun Dortch
November 19, 2019
Always great service! Shaun always helps me out when I come in! Very profesional and cares about the customer. Always is considerate of my time and helps me get in and out. Shaun always helps me out when I come in! Very profesional and cares about the customer. Always is considerate of my time and helps me get in and out. He also knows his stuff and only recommends items that are critical but always lets me know what to plan for. More
by SSHELLS
Employees Worked With
Shaun Dortch
