Acura of Wappingers Falls

Wappingers Falls Acura Service Dept. Is Amazing! The service manager John Alterio and his staff are all amazing, kind, honest, thoughtful people that care about their customers. I have been bringing The service manager John Alterio and his staff are all amazing, kind, honest, thoughtful people that care about their customers. I have been bringing my MDX there for 8 years! I am close to 200,000 miles on my car and can't imagine getting anything but another Acura to stay apart of such a great Service Center. Since day 1 of bringing my car there I was treated like family. Because of my commute, I put a lot of miles on my car and need frequent oil changes...John always accommodates me and my crazy schedule. When it turns out that there is a problem with my car, John calls me himself...to explain any repairs needed and always at a fair price. I can't thank them enough for always taking care me! More

My experience and recommendation I want to commend Acura of Wappingers Falls for exemplary service. Specifically, I'd like to point out Service Manager John Alterio. John is the con I want to commend Acura of Wappingers Falls for exemplary service. Specifically, I'd like to point out Service Manager John Alterio. John is the consummate professional. He runs a well-organized, friendly shop. He is a man that is true to his his word. In an industry that is often defined by questionable character, John is trustworthy and dependable. Although there are numerous service centers much closer to where I live, I travel the extra distance to Acura of Wappingers Falls. I do so knowing that I will be treated with courtesy, on a timely basis, and at a fair price. Obviously, I would highly recommend speaking with John Alterio to anyone that is interested in maintaining their vehicle with confidence and peace of mind. Richard Gottlieb More

Great car buying experience, would highly recommend Buying our new MDX from Acura or Wappingers Falls was the best car buying experience we've ever had and a majority of the sale was performed via phone Buying our new MDX from Acura or Wappingers Falls was the best car buying experience we've ever had and a majority of the sale was performed via phone/email. We live 1.5 hours from the dealership and they accommodated my request not to have to make multiple trips to their dealership by working out all the details over the phone and through email. We were first contacted by Jessica Russ and she was more than patient with my wife and I as we made what we believe is a major decision. Jessica understood our needs and did not pressure us at all to buy the new MDX. She was very responsive to my all emails and phone calls of numerous questions and concerns. She consistently followed up with me on all my questions all in a very timely manner. I would not hesitate to contact Jessica in the future because I know I would be treated with utmost professionalism. On the actual day I made the drive to the dealership to finalize the sale and take delivery on our new MDX I was greeted by our sales associate, Jennifer Tompkins. Jennifer was friendly and made me feel comfortable right away. Jennifer was organized and ready to work with me as soon as I arrived. Bottom line is that if anyone is looking to buy a car they should consider going to Acura or Wappingers Falls and talk to either Jessica or Jennifer as I know they will treat you as a valued customer...you are guaranteed to have a comfortable experience being welcomed by the friendly staff, receive responsive communications, very competitive pricing, a feeling that they care about customer needs, no pressure sales, honest, an extremely easy buying process all of which factors into what I believe makes buying a car from Acura of Wappingers Falls the best car buying experience ever! More

I was towed to this dealership after my car broke down on The N.Y.S. Thruway. It was late on a Friday when I arrived. I was treated as if they had all the time in the world. They didn't rush me, Crystal Cost The N.Y.S. Thruway. It was late on a Friday when I arrived. I was treated as if they had all the time in the world. They didn't rush me, Crystal Costa could not have been nicer. She told me not to worry and got me a loaner car. I told her I had an extended warranty, she said she would make all the calls( which is a tough job in itself). Crystal contacted me and gave me the diagnosis. She also said she called the warranty company and told me how long the repair would take. She even noticed my car needed a NYS inspection, which she had performed for me. She was right on top of things, showing care and concern for me. I had just met her, but she is one of those people you feel like you knew for forever. Even the service manager, Ed, came by to make sure everything was okay. This is not the end of the story about 2 weeks earlier I had my struts replaced (not here- big mistake). The car was making a lot of noise so I brought it back to the place that did the work, they heard the noise but could not find the problem. So I brought it back to Wappingers Falls Acura, they gave me a loaner car immediately and called the next day and told me what was wrong. Problem solved. THEY CALL IT WAPPINGER FALLS ACURA BECAUSE YOU GET WAPPING GREAT SERVICE. THANKS!!! More

One of the best experiences I've ever had while buying a vehicle. This individual not only worked within my budget but maintained professionalism and exuded expertise within her field. I appreciate buying a vehicle. This individual not only worked within my budget but maintained professionalism and exuded expertise within her field. I appreciated her courteous nature and willingness to work with me. If anyone out there is looking to buy an Acura you should call up Adenike because you will get the car you want and also be treated with kindness & respect. She is a major asset to this dealership if not the best salesperson there. Brittany G More

From the moment I arrived, the experience was first class. Steven was helpful and not pushy and he was extraordinary. This extended throughout the process, which was wrought with some difficulties on class. Steven was helpful and not pushy and he was extraordinary. This extended throughout the process, which was wrought with some difficulties on my end. This is a great dealership and I would heartily recommend it to all. More

I am forever grateful to John and his team for taking care of my Nissan. Unsure of WHAT the problem was and being a person unfamiliar with cars, Acura of Wappingers came highly recommended by a mutual m care of my Nissan. Unsure of WHAT the problem was and being a person unfamiliar with cars, Acura of Wappingers came highly recommended by a mutual match and I couldn't be happier. My vehicle was diagnosed, the problems fixed at a very reasonable rate and with lightning sleet. In no time at all I was back in my (CLEAN!!!) car and on my way. It was great to be so well taken care of and to know that I didn't have to worry. t would highly recommend the Service Department and look forward to a long relationship with John, Acura and the team. More

I visited ACURA OF WAPPINGERS FALLS this morning with a flat tire. When attempting to fill the tire with air last night, the valve stem broke off and I was STRESSED out to say the least. I arrived at the flat tire. When attempting to fill the tire with air last night, the valve stem broke off and I was STRESSED out to say the least. I arrived at the service department first thing WITHOUT an appointment and the service staff was both welcoming and accommodating. They had my car in the shop within minutes and a diagnosis soon thereafter. I was delighted to learn the repairs would be performed under warranty with a free car wash to boot! This dealership will be the only one to service my vehicle from this point forward. Thanks so much for making a rough morning a great one! :-) More

Adenike Dean was very helpful , friendly and worked with me to find the vechicle that would fit our family and also our budget. I did not feel as if I was only another sale at any time, as she worked very me to find the vechicle that would fit our family and also our budget. I did not feel as if I was only another sale at any time, as she worked very hard to showcase the RDX on a great test drive, giving me all the time I needed to make the very best decision late into the evening. Adenike also was able to obtain a good value for my trade in. All of the paperwork for out of state went very smoothly and overall there has been no better car buying experience that I have had nor more helpful sales person. I highly recommend Adenike Dean and Acura of Wappinger Falls. We enjoy the RDX very much. Thank you, Brian G. More

Taryn was so helpful, very friendly and quick with my car service. She gave me a full report on what I needed for my vehicle and what services I need to have at a later time. She was honest and didn't rush m service. She gave me a full report on what I needed for my vehicle and what services I need to have at a later time. She was honest and didn't rush me with all the questions I had!! More