Acura of Wappingers Falls - Service Center

Annie was a consummate professional - friendly, considerate, efficient, and helpful. I really enjoyed working with her and I hope to do so again! She even remembered my nephew's name! considerate, efficient, and helpful. I really enjoyed working with her and I hope to do so again! She even remembered my nephew's name! More

Long time Acura customer, very satisfied with the dealership. The service department is great and annie is always helpful, professional and friendly! dealership. The service department is great and annie is always helpful, professional and friendly! More

Acura of Wappingers service department are all very helpful, pleasant, polite, communicative, professional, knowledgeable and easy to deal with helpful, pleasant, polite, communicative, professional, knowledgeable and easy to deal with More

Excellent. The staff was very courteous, kind and knowledgeable of my vehicle’s mechanics. They gave a great service & was very informative about the future rec The staff was very courteous, kind and knowledgeable of my vehicle’s mechanics. They gave a great service & was very informative about the future recommended services. More

I like to retract my previous review. I would like to take this opportunity to personally thank Eddie Egan, Joe, and the entire Acura team of Wappingers Falls for going above and beyond a I would like to take this opportunity to personally thank Eddie Egan, Joe, and the entire Acura team of Wappingers Falls for going above and beyond and exceeding my expectations. After having a lengthy conversation with Eddie the Service manager. He did everything both personal and professional to assist me in my time of need. I can’t begin to express my sincere gratitude for everything that Eddie did. Again, I can’t thank the entire team enough for all that they’ve done by putting the customer first. They are a class act dealership. More

Service 👎1. Tried to blame me for my 2017 Acura TLX v6 Service 👎 1. Tried to blame me for my 2017 Acura TLX v6 which kept cutting off while driving in the middle of the highway, which put my life in da Service 👎 1. Tried to blame me for my 2017 Acura TLX v6 which kept cutting off while driving in the middle of the highway, which put my life in danger multiple times, until Acura corp did a recall and it was fixed. Initially they blamed me and wanted me to pay for diagnostic at $138 and hour. Thanks Acura of Wappingers Falls. 2. Tried to blame me for my 2019 Acura TLX v6 Aspec which it’s electrical system failed on me. Charged me $279 for a loose wire which they blamed me for, then car fails two days later the same way, while driving, leaving me in danger once again. Called Acura corporate, they got them to realize it was a recall again, battery fan, and they are fixing it now, but also trying to keep my $279 which they charged me a week before to fix this issue. Thanks Acura of Wappingers Falls! Here is a common video about the issue they charged me for. https://youtu.be/oOkmFUBIL64 3. Never provided me with a loaner in any reasonable amount of time. Never returns calls or text messages. This place is a nightmare. Please avoid this dealership at all costs, they are just about making a quick buck and do not care about the customer at all. Service is a dead end! Safe to order parts from here, but always compare prices from other dealerships, this place can’t be trusted. They also priced me the same car I have now for close to $100 more a month (i ended up buying it from another Acura dealership). I only brought my car here for service bc it was my only option when Acura roadside service towed it. Worst experience i’ve ever had from any business in my entire life. I’ve never felt so mistreated. More

Cautious Optimism I am cautiously optimistic that the dealership will resolve the issue today and works things through to a positive result. Let's hope for the best. I am cautiously optimistic that the dealership will resolve the issue today and works things through to a positive result. Let's hope for the best. More

this dealership has the most amazing staff and service by far. i recently purchased the new 2020 tlx and brian my sales provider was exceptionally helpful and attentive to all my needs about the car. it was far. i recently purchased the new 2020 tlx and brian my sales provider was exceptionally helpful and attentive to all my needs about the car. it was by far the easiest deal ever made and questions about my car were answered and explained in detail. i highly recommend this dealership to anyone who is in the market for buying or leasing a car! great job guys!!! More